At DAC Industrial Engines, we provide expert parts, sales, and service support for diesel engines and industrial equipment across multiple industries. We’re looking for a Service Administrator to join our team and support the daily operations of our busy service department.

ABOUT THE ROLE:

The Service Administrator is responsible for managing service-related paperwork, processing work orders, communicating with customers, and assisting with warranty and billing. This role is perfect for someone who is organized, detail-oriented, and thrives in a fast-moving environment where no two days are the same.

KEY RESPONSIBILITIES:

• Open, track, and close work orders in our service system
• Process invoices and obtain payment from customers
• Communicate with customers regarding service status and job updates
• Coordinate closely with parts and service staff for accurate job costing
• File and submit warranty claims to manufacturers
• Maintain detailed and organized service records and documentation
• Greet customers warmly, listen to their needs, and answer incoming calls for service
• Provide general administrative support to the Service Manager