Job Introduction
Do you have a passion for organisation, communication, and making a positive impact? We’re looking for an Administrator to join our dedicated team supporting the Essex Child and Family Wellbeing Service, a vital service delivering health and wellbeing support to children, young people, and families across Essex.
As an Administrator, you will play an essential role in the daily running of our service. Working as part of the Single Point of Contact (SPOC) team, you’ll support our Healthy Family Teams by ensuring accurate data entry, managing communications, handling sensitive information, and helping to keep our service running smoothly.
This is a varied role that includes everything from reception support and diary management to safeguarding documentation, database updates, and report collation.

FOR MORE DETAILS PLEASE SEE ATTACHED JOB DESCRIPTION

The Ideal Candidate

Our ideal candidate will:

• Excellent numeracy and literacy
• Competent IT skills including Word, Outlook and Excel
• Good interpersonal skills
• Good organisational skills
• Accuracy/attention to detail
• Ability to prioritise own workload
• Effective time management
• Ability to work on own initiative
• Experience of working with confidential and sensitive information and data
• Understanding of patient needs and NHS
• ECDL or equivalent
• SystmOne Experience

FOR MORE DETAILS ON OUR REQUIREMENTS PLEASE SEE ATTACHED JOB DESCRIPTION.

About The Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website’s privacy policy.
Package Description
As a Administrator, you’ll be part of our valued team based at Northlands Park Family Hub.

You will feel valued as a Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £23,875 with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year

TRAVEL FOR THIS ROLE ACROSS OUR ESSEX QUADRANTS IS REQUIRED, MEANING A DRIVING LICENSE AND ACCESS TO A VEHICLE FOR WORK PURPOSES IS REQUIRED FOR THIS ROLE.

Main Responsibilities

As an administrator you will:

• Accurately input and update client records using SystmOne
• Manage team diaries and rotas, including allocation of visits
• Produce reports for function leads using Microsoft Office and internal systems
• Respond sensitively and professionally to enquiries from families, professionals, and partner agencies – in person, by phone, and via email
• Process safeguarding and vulnerable client reports, ensuring appropriate escalation
• Maintain accurate records for audits, KPIs, and performance outcomes
• Provide basic IT support to colleagues (e.g. logging onto systems, accessing printers/wifi)
• Support general admin functions: filing, photocopying, stock monitoring, ordering supplies
• Organise meetings and appointments, including minute-taking when required
• Assist with updating internal websites and social media pages as needed
• Monitor service communication channels and ensure timely responses
• Travel to other sites across the quadrant to provide cover as needed
• Deputise for Band 4 Administrators during leave or absence
• Ensure adherence to health and safety policies within office hubs
• Assist with maintaining and updating client contact schedules to ensure delivery of the Healthy Child Programme