WHAT MAKES COMMUNITY INTEGRATED CARE A GREAT PLACE TO WORK:

Lead the Way: Become Our Regional Manager for Complex Care
£45,000 - £55,000 depending on experience + £5,000 car allowance - Based in the North West

At Community Integrated Care, we believe in transforming lives through exceptional care. As an award winning, progressive charity, we are dedicated to providing innovative and high-quality support to individuals with more complex or intense needs and this is why we have decided to make complex care into its very own business unit. This is a really exciting opportunity to join our ever-expanding team as we commit to continuous improvement, modern technology, and a supportive work environment; Feedback we receive is that it really makes us a standout employer in the social care sector. Here’s why you’ll love working with us:

• Innovative Approach: We champion change and innovation, utilising modern technology to enhance service delivery.
• Supportive Environment: We foster a culture of psychological safety, wellbeing, and supportive two-way communication.
• Professional Growth: We provide continuous professional development opportunities and encourage our team to grow and excel.
• Community Impact: We create meaningful partnerships in local communities, enhancing social impact and building our reputation.
• Recognition and Rewards: We value and advocate for our employees and recognise all their contributions.

YOUR VALUES:

At Community Integrated Care, our values are at the heart of everything we do. We are looking for a leader who embodies these values and can inspire others to do the same:

• Empathy: You understand and respect the perspectives of others, fostering a supportive and inclusive environment.
• Innovation: You are a champion of change, always looking for new ways to improve service delivery and outcomes.
• Integrity: You act with honesty and transparency, ensuring the highest standards of care and compliance.
• Collaboration: You work effectively with internal and external stakeholders to achieve common goals.
• Excellence: You strive for excellence in all aspects of your work, continuously seeking to improve and develop.

WHO YOU’LL BE SUPPORTING AND MORE ABOUT THE ROLE

As the Regional Manager for Complex Care, you will ensure the highest standards of care for individuals with complex or more intense needs within your geographical area. You will work closely with your teams, support functions, and external stakeholders to manage the operational performance and ensure the effective, sustainable, and responsible delivery of services. Your responsibilities will include:

• Service Delivery: Leading operational delivery, overseeing and auditing the management of services to ensure person-centered care is embedded, promoting independence, choice, dignity, and privacy.
• Business Development: Creating meaningful partnerships in local communities, liaising with multi-disciplinary teams, and actively seeking feedback to shape services and drive excellence.
• Transformation: Championing change and innovation, driving the successful implementation and embedding of change initiatives.
• People Management: Leading, developing, and motivating your team to create a high-performing group that meets local objectives.
• Quality and Compliance: Ensuring all policies, procedures, practices, and standards are embedded in service delivery, working closely with Quality colleagues to investigate any concerns.

You will be responsible for driving area performance, optimising resource allocation within budgets, and ensuring financial decisions balance commercial and organisational objectives and KPI’s. Your role will also involve managing risks, fostering a culture of positive risk-taking, and ensuring compliance with all legal, regulatory, and organisational standards.

To be successful in this role, you will need:

• Professional Qualification: In Health and Social Care, such as a Qualified Nurse, Social Worker, or equivalent.
• Specialised Knowledge: Diploma in Positive Behavior/Diploma in Practice Leadership. Proven experience in clinical leadership within a health and social care setting.
• Regulatory Knowledge & Sector Insight: Current knowledge of CQC and CI regulations, frameworks, and inspection processes. Knowledge of the care sector, including regulatory and contractual frameworks and relevant legislation.
• Risk Management: Strong knowledge of protective and preventative risk and clinical management strategies.
• Quality Assurance: Understanding of quality assurance systems and processes.
• Leadership Skills: Ability to lead teams, manage individual performance, and drive continuous improvement.
• Stakeholder Engagement & Communication Skills: Skilled at influencing and negotiating with senior stakeholders with excellent written, oral, presentation, and communication skills.
• Analytical Abilities: Proficient in assessing and analyzing data and financial information.
• Problem-Solving: Ability to respond to sudden and unexpected demands with effective solutions.
• Personal Attributes: Empathetic communicator, flexible, adaptable, and able to manage risk positively