YOUR NEW COMPANY

Hays has been retained to recruit a Soft Services Facilities Coordinator for one of our clients - a large, well-known facilities management company who covers sites throughout Ireland.

YOUR NEW ROLE

The successful candidate will be responsible for the day-to-day operational management of facilities soft-services on-site. Responsibilities are below:
Ensure that the Security, Landscaping, Cleaning, Pest Control, Waste management, Laundry, service companies maintain legislative and regulatory accreditation and licencing for site. Monitor that they resolve staffing issues to ensure their staff are fully trained and motivated, thus minimising employee turnover rates, and associated disruption to service to client.
Maintain regular contact with the Contracts Manager; consult on key decisions and advise on incidents, escalation, and complaints.
Responsible for the management and co-ordination of all soft services contractors working under the company’s scope in areas including specific GMP equipment/areas and non-GMP equipment/areas.
Ensure all PMs and Work Orders are completed on time in a safe and effective manner.
Ensure that all Risk Assessment, Safe Plan of Actions, and Method Statements are in place and are adhered to at the place of work.
Provide feedback regarding contractor performance, especially at contract review.
Ensure critical work activities are identified and completed on time.
Ensure that all statutory inspections are planned and executed within agreed timelines.
Ensure that Service Levels are managed effectively, provide technical and operational support when required and be responsible for communicating with the customer when services or environmental conditions could be compromised.
Responsible for ensuring that all POs are placed in good time and all contractors have quotations in place for all work activities.
Ensure quality systems are in place and report on quality directives and ensure active participation in internal and external audits.
Ensure monthly toolbox talks are carried out with regards to general safety and safe plant operation.
Recommend improved ways of working to achieve goal of continuous improvement and best practices.
Such other duties as required by the operational needs of the department. Responsible for delivery of Customer Service at a world-class standard.
This position will be responsible for managing the most effective cleaning strategy in order to preserve complete housekeeping and cleaning levels on the site.
Ensure that all risk assessment, Safe Plan of Actions, Assignment Instructions, security audits, incident/emergency reports and method statements are in place, completed and are adhered to at the place of work, while also taking reasonable care of their own health and safety, and that of others. Eliminating or reducing risks where practicable by complying with site safety rules and instructions and reporting hazards to management for prompt action.
Ensure all contract staff (security, cleaning, landscaping, pest control, laundry, waste) are fully engaged and committed to delivering exceptional service levels to visitors and the client personnel.

WHAT YOU NEED TO DO NOW

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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