Job Overview

Apex LLC is seeking a highly experienced, professional, and results-driven Senior Operations Manager to oversee and manage the daily operations of our premium private sports coaching and personal training business in Dubai.

We are looking for a strong leader with excellent communication, organizational, customer service, and sales management skills who can ensure smooth business operations and deliver an exceptional experience to our clients.

The successful candidate will work closely with the CEO and take responsibility for operational performance, staff coordination, customer satisfaction, and business growth.

Key Responsibilities

* Oversee and manage all daily business operations.

* Manage coaches’ schedules, appointments, bookings, and availability.

* Supervise coaches and administrative staff to maintain professional service standards.

* Handle client inquiries through WhatsApp, phone calls, and other communication channels.

* Manage customer relationships, complaints, and service quality.

* Follow up with potential clients and convert inquiries into confirmed bookings.

* Monitor package renewals, payments, and outstanding balances.

* Coordinate coaches’ transportation and training locations.

* Maintain accurate records of clients, bookings, and payments.

* Monitor staff attendance, performance, and productivity.

* Develop and implement operational procedures to improve efficiency.

* Prepare daily, weekly, and monthly operational reports for the CEO.

* Support recruitment, interviews, onboarding, and staff management.

* Identify opportunities to increase sales, client retention, and company revenue.

* Ensure excellent customer service and professional communication at all times.

* Handle operational emergencies and resolve scheduling conflicts independently.

Requirements

* Minimum 5 years of experience in operations management, preferably in sports, fitness, hospitality, wellness, or premium service businesses.

* Previous experience in a senior management or leadership position.

* Excellent spoken and written English.

* Strong leadership, problem-solving, and decision-making skills.

* Excellent organizational and time-management abilities.

* Experience managing employees, schedules, and customer service operations.

* Strong sales, negotiation, and client relationship management skills.

* Proficiency in Microsoft Excel, Google Sheets, WhatsApp Business, and booking systems.

* Ability to work independently and report directly to the CEO.

* Professional appearance, positive attitude, and strong attention to detail.

* Experience working in Dubai or the UAE is preferred.

What We Offer

* Competitive monthly salary of AED 8,000–9,000.

* Senior management position with significant responsibility.

* Opportunity for long-term career growth.

* Professional and supportive working environment.