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Workforce Roster Coordinator at Serco Plc
Adelaide, South Australia, Australia - Full Time
Skills Needed
Workforce Management, Performance Analysis, Analytical Skills, Communication Skills, Detail Oriented, Stakeholder Engagement
Specialization
The ideal candidate should have experience in workforce management or roster coordination and possess strong analytical skills. Excellent communication skills and a keen eye for detail are essential for success in this role.
Youth Escort Custody Officer - Bristol Vehicle Base at Serco Plc
, , United Kingdom - Full Time
Skills Needed
Communication Skills, Teamwork, Conflict Resolution, Risk Assessment, Emotional Resilience, Decision Making, Protocol Adherence, Sensitivity, Physical Fitness, Calmness Under Pressure
Specialization
Candidates must hold a current driver's license and possess strong communication skills. A genuine interest in working with children and the ability to handle stressful situations are essential.
Dual Badge Officer - Sittingbourne Vehicle Base at Serco Plc
Borough of Swale, England, United Kingdom - Full Time
Skills Needed
Communication Skills, Conflict Management, Team Collaboration, Risk Assessment, Emotional Resilience, Protocol Adherence, Decision Making, Physical Fitness, Confidentiality, Detainee Welfare, De Escalation Skills, Sensitivity, Paperwork Accuracy, Support For Vulnerable Individuals, Professionalism
Specialization
Candidates must hold a current driver's license and be reasonably fit for the physical demands of the role. Strong communication skills and the ability to handle stressful situations are essential.
Educational Quality Performance Specialist at Serco Plc
, , United Kingdom - Full Time
Skills Needed
Quality Improvement, Teaching Practice, Data Analysis, Coaching, Collaboration, Report Production, Attendance Monitoring, Educational Standards, Custodial Environment, Ofsted Preparation, Change Implementation, It Skills, Assessment Strategies, Behaviour Management, Learning Walks, Lesson Observations
Specialization
Candidates must have a track record in quality improvement and experience in a custodial environment. A degree or equivalent qualification and a teaching qualification are required, along with extensive IT skills.
Experience Required
Minimum 5 year(s)
Prisoner Escort & Custody Driver at Serco Plc
Woodbury, England, United Kingdom - Full Time
Skills Needed
Emotional Intelligence, Stress Management, Decision Making, Collaboration, Protocol Adherence, Physical Fitness, Conflict De Escalation, Confidentiality, Sensitivity
Specialization
Candidates should have a current driver's license and preferably a B1 or C1 License. The role requires the ability to handle stressful situations and a commitment to making a difference in the lives of others.
Duty Manager | Leys at Serco Plc
, , United Kingdom - Full Time
Skills Needed
Customer Service, Operational Management, Team Management, Safety Management, Relationship Building, Lifeguarding, First Aid, Pool Plant Operations
Specialization
Candidates should have face-to-face customer service experience, preferably in the leisure industry, and operational management experience. Holding a National Pool Lifeguard certificate and other relevant certifications is desirable but not mandatory.
Experience Required
Minimum 2 year(s)
Lifeguard | RALC at Serco Plc
Mansfield, England, United Kingdom - Full Time
Skills Needed
Customer Service, Safety Conscious, Vigilant, Swimming Skills, Teamwork, Communication
Specialization
You need excellent customer service skills and strong swimming abilities. A National Pool Lifeguard Qualification is essential.
Field Officer - Rotherham at Serco Plc
Rotherham, England, United Kingdom - Full Time
Skills Needed
Caring, Compassionate, Resilient, Communication Skills, Building Relationships, Confidence Building, Teamwork, Flexibility, Mentorship, Problem Solving
Specialization
Candidates must have a current valid UK driver's license and good written and verbal communication skills. Commitment to making a difference in the lives of others is essential, and training will be provided.
Prisoner Custody Officer at Serco Plc
, England, United Kingdom - Full Time
Skills Needed
Communication Skills, Vigilance, Professionalism, Emotional Wellbeing, Teamwork, Discretion, Crisis Management, Detainee Management
Specialization
No specific prior experience is required, but a commitment to making a difference is essential. Candidates should ideally have a valid driver's license, be reasonably fit, and possess good written and verbal communication skills.
Regional Digital Lead at Reach plc
, , United Kingdom - Full Time
Skills Needed
Digital Sales, Business Development, Consultative Selling, Pipeline Growth, Digital Advertising, Ad Serving Tech, Reporting Tools, Trading Platforms, Commercial Acumen, Analytical Acumen, Data Driven Revenue Optimisation, Forecasting, Trend Analysis, Strategic Recommendations, Client Relationship Management, Market Insight
Specialization
Seeking a digital expert with a proven history of success in sales and business development. Candidates should possess deep knowledge of digital advertising and commercial acumen for data-driven revenue optimisation.
Experience Required
Minimum 5 year(s)
Prisoner Custody Officer - Yeovil Magistrates Court at Serco Plc
Yeovil, England, United Kingdom - Full Time
Skills Needed
Communication Skills, Vigilance, Professionalism, Emotional Wellbeing, Teamwork, Discretion, Crisis Management, Physical Fitness
Specialization
Candidates should be committed to making a difference and possess good written and verbal communication skills. A valid driver's license and reasonable fitness level are preferred, along with the ability to handle challenging situations professionally.
HVAC Assistant Technician at Serco Plc
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Hvac Systems, Building Management Systems, Technical Safety, Preventative Maintenance, Corrective Maintenance, Breakdown Maintenance, Electrical Isolations, Mechanical Isolations, Technical Reporting, Ms Office, Communication Skills, Test Equipment Usage, Air Conditioning Standards, Refrigeration Standards, Teamwork, Problem Solving
Specialization
Candidates should have a minimum of 3 years of experience in Facility Management or a similar environment. Strong communication skills in English and the ability to construct technical reports using MS Office are essential.
Experience Required
Minimum 2 year(s)
Baby and Toddler Swimming Teacher | Bangor Aurora at Serco Plc
, Northern Ireland, United Kingdom - Full Time
Skills Needed
Customer Service, Swimming Teaching, Safeguarding, Dbs Check, Cpd Training
Specialization
Candidates must have excellent customer service skills and a relevant swimming qualification. A DBS check is required for this role.
CNSW - Medical Officer - Kuttabul HC - Part Time - (CNSW-KUTHC-MO3) at Serco Plc
Potts Point, New South Wales, Australia - Full Time
Skills Needed
Medical Care, Primary Care, Team Collaboration, Patient Assessment, Medical Advice, General Practitioner, Continuous Professional Development, Cardiopulmonary Resuscitation, Ethical Behaviour, Integrity, Health Services, Multidisciplinary Teamwork, Defence Policies, Clinical Services, Wellbeing Programs, Patient Trust
Specialization
You must have current registration as a Medical Practitioner in Australia and at least 2 years of post-graduate experience in a general practice setting. Continuous Professional Development participation and CPR certification are also required.
Experience Required
Minimum 2 year(s)
SNSW - Medical Officer - SNSW DFR HQ - Part Time - (SNSW-DFR-HQ-MO-MUL) at Serco Plc
Canberra, , Australia - Full Time
Skills Needed
Medical Practitioner, Occupational Medicine, Health Assessment, Clinical Experience, Decision Making, Case Reviews, Continuous Professional Development, Ethical Behaviour
Specialization
Candidates must have current registration as a Medical Practitioner in Australia and relevant fellowships or vocational registration. A minimum of 2 years of post-graduate experience and recent participation in CPD activities are also required.
Experience Required
Minimum 2 year(s)
Housing Officer at Serco Plc
Carlisle, England, United Kingdom - Full Time
Skills Needed
Communication Skills, Conflict Management, Organizational Skills, Property Management, Customer Service, Problem Solving, Inspection Skills, Emergency Response, Team Collaboration, Adaptability
Specialization
Candidates should have strong communication skills and the ability to manage conflict. A valid UK driving licence is required, and experience in a property-related role is beneficial but not mandatory.
Chief Engineer at Serco Plc
, Scotland, United Kingdom - Full Time
Skills Needed
Chief Engineer, Safety Management System, Integrated Management System, International Safety Management, International Ship And Port Facility Security Code, Code Of Safe Working Practices, International Organisation For Standardisation, Propulsion Machinery, Auxiliary Machinery, Electrical Appliances, Air Conditioning, Boilers, Emergency Procedures, Safety Equipment, Team Leadership, Consultation
Specialization
Candidates must hold a Certificate of Competence as Chief Engineer (3000kW) and various STCW certifications. An unrestricted ENG1 medical certificate and a valid passport are also required.
Experience Required
Minimum 5 year(s)
Account Manager at Serco Plc
, England, United Kingdom - Full Time
Skills Needed
Account Management, Recruitment, Employer Engagement, Communication, Negotiation, Presentation Skills, Problem Solving, Analytical Skills, Strategy Development, Time Management, Organizational Skills, Data Driven Approach, Confidentiality, Flexibility, Teamwork, Computer Literacy
Specialization
Candidates should have proven experience in account management or recruitment, with strong communication and analytical skills. A qualification of NVQ Level 4 or equivalent is required, along with an understanding of the skills and employability sector.
Experience Required
Minimum 2 year(s)
Swimming Instructor | Cocks Moors at Serco Plc
Birmingham, England, United Kingdom - Full Time
Skills Needed
Swimming Instruction, Customer Service, Team Player, Safety Standards, Lesson Planning, Swimming Techniques, Fault Correction, Enthusiasm
Specialization
Candidates must hold a STA Award/Certificate in Teaching Swimming or Swim England Level 2 and be strong swimmers. Excellent customer service skills and a willingness to engage with people of all ages are essential.
Service Delivery Manager at Serco Plc
Darmstadt, Hesse, Germany - Full Time
Skills Needed
Mission Critical Systems, Sla Management, Kpi Management, Client Relationship Management, Leadership, Communication, Risk Management, Incident Resolution, Process Optimization, Industry Standards, Project Management, Data Analysis, Adaptability, Organizational Skills, Time Management
Specialization
Candidates should have a strong understanding of mission-critical systems and a proven track record of managing SLAs and KPIs in high-pressure environments. Exceptional leadership and communication skills are essential, along with experience in risk management and familiarity with industry standards.
Experience Required
Minimum 5 year(s)
Workforce Roster Coordinator at Serco Plc
Adelaide, South Australia, Australia -
Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Workforce Management, Performance Analysis, Analytical Skills, Communication Skills, Detail-Oriented, Stakeholder Engagement

Industry

Facilities Services

Description
Serco is a place where you can grow Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward. We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including: Five rostered days off each fortnight Rotating shift hours from 4:30am to 10:30pm, seven days a week Great career development and training opportunities Tools that support smarter ways of working (ServiceNow, Genesys, UKG, T2W) Supportive team culture that values innovation and collaboration For team collaboration purposes, this role will be based 4-5 days per week in our Adelaide CBD office - 1 day per week WFH can be organised if needed Make an impact at Serco As a Workforce Rostering Coordinator in our Operational Support Centre (OSC) team, you’ll play a key role in optimising rosters across our contracts, ensuring our teams are well-supported and operations run smoothly. This role is ideal for someone who’s proactive, detail-oriented, and energised by change. You'll be the first point of contact for our Workforce Management system users and work closely with a diverse group of stakeholders to drive real-time decisions and improvements. You’ll spend your time focused on: Workforce management - 60% Performance analysis - 20% Triaging phone queries - 20% As a Workforce Rostering Coordinator, you’ll make a positive impact by: Managing staff allocation and roster changes across multiple sites. Ensuring roster updates are accurate, timely, and aligned with operational needs. Backfilling vacancies and training team members on workforce management tools. Collaborating with stakeholders to identify trends and improve performance. Building strong internal relationships with teams across the OSC and beyond. Triaging and resolving queries related to systems and central support. Serco is a place for you Your ideal skills & experience: Experience in workforce management or roster coordination (desirable). Ability to work independently and respond quickly in a dynamic environment. Strong analytical skills and the ability to make real-time, data-informed decisions. Excellent communication skills and confidence in engaging diverse stakeholders. A keen eye for detail and a commitment to accuracy. In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you’ll appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts. Are you ready to do important work that really matters? At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges. We focus on serving Governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to grow your skills across our core capabilities in Health, Defence, Maritime, Justice, and Community Services. We celebrate diversity and welcome applications from all backgrounds and cultures – including Aboriginal and Torres Strait Islander peoples, LGBTQI+ communities, veterans, and people with disability. You’ll also have access to Employee Networks led by colleagues who are passionate about inclusion and belonging. Impact a better future at Serco.
Responsibilities
As a Workforce Rostering Coordinator, you will manage staff allocation and roster changes across multiple sites while ensuring roster updates are accurate and timely. You will also collaborate with stakeholders to identify trends and improve performance.
Workforce Roster Coordinator at Serco Plc
Adelaide, South Australia, Australia - Full Time
Skills Needed
Workforce Management, Performance Analysis, Analytical Skills, Communication Skills, Detail Oriented, Stakeholder Engagement
Specialization
The ideal candidate should have experience in workforce management or roster coordination and possess strong analytical skills. Excellent communication skills and a keen eye for detail are essential for success in this role.
Youth Escort Custody Officer - Bristol Vehicle Base at Serco Plc
, , United Kingdom - Full Time
Skills Needed
Communication Skills, Teamwork, Conflict Resolution, Risk Assessment, Emotional Resilience, Decision Making, Protocol Adherence, Sensitivity, Physical Fitness, Calmness Under Pressure
Specialization
Candidates must hold a current driver's license and possess strong communication skills. A genuine interest in working with children and the ability to handle stressful situations are essential.
Dual Badge Officer - Sittingbourne Vehicle Base at Serco Plc
Borough of Swale, England, United Kingdom - Full Time
Skills Needed
Communication Skills, Conflict Management, Team Collaboration, Risk Assessment, Emotional Resilience, Protocol Adherence, Decision Making, Physical Fitness, Confidentiality, Detainee Welfare, De Escalation Skills, Sensitivity, Paperwork Accuracy, Support For Vulnerable Individuals, Professionalism
Specialization
Candidates must hold a current driver's license and be reasonably fit for the physical demands of the role. Strong communication skills and the ability to handle stressful situations are essential.
Educational Quality Performance Specialist at Serco Plc
, , United Kingdom - Full Time
Skills Needed
Quality Improvement, Teaching Practice, Data Analysis, Coaching, Collaboration, Report Production, Attendance Monitoring, Educational Standards, Custodial Environment, Ofsted Preparation, Change Implementation, It Skills, Assessment Strategies, Behaviour Management, Learning Walks, Lesson Observations
Specialization
Candidates must have a track record in quality improvement and experience in a custodial environment. A degree or equivalent qualification and a teaching qualification are required, along with extensive IT skills.
Experience Required
Minimum 5 year(s)
Prisoner Escort & Custody Driver at Serco Plc
Woodbury, England, United Kingdom - Full Time
Skills Needed
Emotional Intelligence, Stress Management, Decision Making, Collaboration, Protocol Adherence, Physical Fitness, Conflict De Escalation, Confidentiality, Sensitivity
Specialization
Candidates should have a current driver's license and preferably a B1 or C1 License. The role requires the ability to handle stressful situations and a commitment to making a difference in the lives of others.
Duty Manager | Leys at Serco Plc
, , United Kingdom - Full Time
Skills Needed
Customer Service, Operational Management, Team Management, Safety Management, Relationship Building, Lifeguarding, First Aid, Pool Plant Operations
Specialization
Candidates should have face-to-face customer service experience, preferably in the leisure industry, and operational management experience. Holding a National Pool Lifeguard certificate and other relevant certifications is desirable but not mandatory.
Experience Required
Minimum 2 year(s)
Lifeguard | RALC at Serco Plc
Mansfield, England, United Kingdom - Full Time
Skills Needed
Customer Service, Safety Conscious, Vigilant, Swimming Skills, Teamwork, Communication
Specialization
You need excellent customer service skills and strong swimming abilities. A National Pool Lifeguard Qualification is essential.
Field Officer - Rotherham at Serco Plc
Rotherham, England, United Kingdom - Full Time
Skills Needed
Caring, Compassionate, Resilient, Communication Skills, Building Relationships, Confidence Building, Teamwork, Flexibility, Mentorship, Problem Solving
Specialization
Candidates must have a current valid UK driver's license and good written and verbal communication skills. Commitment to making a difference in the lives of others is essential, and training will be provided.
Prisoner Custody Officer at Serco Plc
, England, United Kingdom - Full Time
Skills Needed
Communication Skills, Vigilance, Professionalism, Emotional Wellbeing, Teamwork, Discretion, Crisis Management, Detainee Management
Specialization
No specific prior experience is required, but a commitment to making a difference is essential. Candidates should ideally have a valid driver's license, be reasonably fit, and possess good written and verbal communication skills.
Regional Digital Lead at Reach plc
, , United Kingdom - Full Time
Skills Needed
Digital Sales, Business Development, Consultative Selling, Pipeline Growth, Digital Advertising, Ad Serving Tech, Reporting Tools, Trading Platforms, Commercial Acumen, Analytical Acumen, Data Driven Revenue Optimisation, Forecasting, Trend Analysis, Strategic Recommendations, Client Relationship Management, Market Insight
Specialization
Seeking a digital expert with a proven history of success in sales and business development. Candidates should possess deep knowledge of digital advertising and commercial acumen for data-driven revenue optimisation.
Experience Required
Minimum 5 year(s)
Prisoner Custody Officer - Yeovil Magistrates Court at Serco Plc
Yeovil, England, United Kingdom - Full Time
Skills Needed
Communication Skills, Vigilance, Professionalism, Emotional Wellbeing, Teamwork, Discretion, Crisis Management, Physical Fitness
Specialization
Candidates should be committed to making a difference and possess good written and verbal communication skills. A valid driver's license and reasonable fitness level are preferred, along with the ability to handle challenging situations professionally.
HVAC Assistant Technician at Serco Plc
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Hvac Systems, Building Management Systems, Technical Safety, Preventative Maintenance, Corrective Maintenance, Breakdown Maintenance, Electrical Isolations, Mechanical Isolations, Technical Reporting, Ms Office, Communication Skills, Test Equipment Usage, Air Conditioning Standards, Refrigeration Standards, Teamwork, Problem Solving
Specialization
Candidates should have a minimum of 3 years of experience in Facility Management or a similar environment. Strong communication skills in English and the ability to construct technical reports using MS Office are essential.
Experience Required
Minimum 2 year(s)
Baby and Toddler Swimming Teacher | Bangor Aurora at Serco Plc
, Northern Ireland, United Kingdom - Full Time
Skills Needed
Customer Service, Swimming Teaching, Safeguarding, Dbs Check, Cpd Training
Specialization
Candidates must have excellent customer service skills and a relevant swimming qualification. A DBS check is required for this role.
CNSW - Medical Officer - Kuttabul HC - Part Time - (CNSW-KUTHC-MO3) at Serco Plc
Potts Point, New South Wales, Australia - Full Time
Skills Needed
Medical Care, Primary Care, Team Collaboration, Patient Assessment, Medical Advice, General Practitioner, Continuous Professional Development, Cardiopulmonary Resuscitation, Ethical Behaviour, Integrity, Health Services, Multidisciplinary Teamwork, Defence Policies, Clinical Services, Wellbeing Programs, Patient Trust
Specialization
You must have current registration as a Medical Practitioner in Australia and at least 2 years of post-graduate experience in a general practice setting. Continuous Professional Development participation and CPR certification are also required.
Experience Required
Minimum 2 year(s)
SNSW - Medical Officer - SNSW DFR HQ - Part Time - (SNSW-DFR-HQ-MO-MUL) at Serco Plc
Canberra, , Australia - Full Time
Skills Needed
Medical Practitioner, Occupational Medicine, Health Assessment, Clinical Experience, Decision Making, Case Reviews, Continuous Professional Development, Ethical Behaviour
Specialization
Candidates must have current registration as a Medical Practitioner in Australia and relevant fellowships or vocational registration. A minimum of 2 years of post-graduate experience and recent participation in CPD activities are also required.
Experience Required
Minimum 2 year(s)
Housing Officer at Serco Plc
Carlisle, England, United Kingdom - Full Time
Skills Needed
Communication Skills, Conflict Management, Organizational Skills, Property Management, Customer Service, Problem Solving, Inspection Skills, Emergency Response, Team Collaboration, Adaptability
Specialization
Candidates should have strong communication skills and the ability to manage conflict. A valid UK driving licence is required, and experience in a property-related role is beneficial but not mandatory.
Chief Engineer at Serco Plc
, Scotland, United Kingdom - Full Time
Skills Needed
Chief Engineer, Safety Management System, Integrated Management System, International Safety Management, International Ship And Port Facility Security Code, Code Of Safe Working Practices, International Organisation For Standardisation, Propulsion Machinery, Auxiliary Machinery, Electrical Appliances, Air Conditioning, Boilers, Emergency Procedures, Safety Equipment, Team Leadership, Consultation
Specialization
Candidates must hold a Certificate of Competence as Chief Engineer (3000kW) and various STCW certifications. An unrestricted ENG1 medical certificate and a valid passport are also required.
Experience Required
Minimum 5 year(s)
Account Manager at Serco Plc
, England, United Kingdom - Full Time
Skills Needed
Account Management, Recruitment, Employer Engagement, Communication, Negotiation, Presentation Skills, Problem Solving, Analytical Skills, Strategy Development, Time Management, Organizational Skills, Data Driven Approach, Confidentiality, Flexibility, Teamwork, Computer Literacy
Specialization
Candidates should have proven experience in account management or recruitment, with strong communication and analytical skills. A qualification of NVQ Level 4 or equivalent is required, along with an understanding of the skills and employability sector.
Experience Required
Minimum 2 year(s)
Swimming Instructor | Cocks Moors at Serco Plc
Birmingham, England, United Kingdom - Full Time
Skills Needed
Swimming Instruction, Customer Service, Team Player, Safety Standards, Lesson Planning, Swimming Techniques, Fault Correction, Enthusiasm
Specialization
Candidates must hold a STA Award/Certificate in Teaching Swimming or Swim England Level 2 and be strong swimmers. Excellent customer service skills and a willingness to engage with people of all ages are essential.
Service Delivery Manager at Serco Plc
Darmstadt, Hesse, Germany - Full Time
Skills Needed
Mission Critical Systems, Sla Management, Kpi Management, Client Relationship Management, Leadership, Communication, Risk Management, Incident Resolution, Process Optimization, Industry Standards, Project Management, Data Analysis, Adaptability, Organizational Skills, Time Management
Specialization
Candidates should have a strong understanding of mission-critical systems and a proven track record of managing SLAs and KPIs in high-pressure environments. Exceptional leadership and communication skills are essential, along with experience in risk management and familiarity with industry standards.
Experience Required
Minimum 5 year(s)