Reports To: Senior Director, Business Development
At Harrison Healthcare, we believe every client interaction is an opportunity to make a lasting impression rooted in compassion, professionalism, and excellence. The Enrollment Associate plays a vital role as the first point of contact for prospective clients—bringing warmth, clarity, and genuine care to each conversation. Ideal candidates thrive in a concierge-style environment, are passionate about people, and take pride in creating seamless, welcoming experiences that reflect Harrison’s value of compassion.
This is an exciting opportunity to join our new Toronto clinic, expanding on our well-established presence in British Columbia and Alberta, and to help bring our trusted model of care to a new community.

REQUIREMENTS:

• Minimum 2 years’ experience in sales coordination, client service, or administrative roles—preferably in healthcare, hospitality, or concierge environments.
• Proven ability to build trust and rapport quickly, with outstanding interpersonal and communication skills.
• Passion for people and a natural ability to make others feel seen, heard, and valued.
• Strong team collaboration, organizational, and problem-solving abilities.
• Proficiency in computer systems, including CRM platforms and Microsoft Office.
• Ability to manage multiple deadlines and thrive in a fast-paced, dynamic environment.
• Professional written and verbal communication skills.
• A commitment to ongoing learning, improvement, and aligning with Harrison’s values of compassion, innovation, and excellence.

• Serve as the first introduction to Harrison, providing warm, professional, and compassionate guidance to prospective clients.
• Conduct enrollment calls, manage inbound inquiries, and thoughtfully qualify potential clients with both service alignment and empathy in mind.
• Lead meet-and-greet sessions and clinic tours, ensuring a welcoming, informative, and personalized onboarding experience.
• Collaborate cross-functionally with Business Development, Client Experience, Finance, and Marketing teams to ensure a cohesive and efficient enrollment process.
• Track all communications and interactions in the CRM system with accuracy and attention to detail.
• Respond promptly (within one business day) to client inquiries by phone, email, or in person—delivering clarity, care, and a high level of service.
• Assist in preparing corporate proposals, presentations, and event coordination tasks in support of the Senior Director, Business Development.
• Identify service or communication gaps in the enrollment journey and propose enhancements to continuously improve the client experience.
• Provide team coverage during absences and support broader cross-functional initiatives as needed.
• Contribute to training new team members, sharing knowledge, and modeling a culture of excellence and compassion