The Technical Program Manager collaborates with Executive and Business sponsors to successfully implement new capabilities and support operational processes by managing the delivery of enterprise-wide projects. At CGI, you will join a dedicated team committed to delivering exceptional services to our clients across multiple industries worldwide.
We are seeking an experienced Technical Program Manager to lead and drive our client’s strategic technology initiatives. The ideal candidate will be responsible for planning, executing, and managing comprehensive technology projects that support business growth. Utilizing project management principles and methodologies, this role will oversee a portfolio of projects, ensuring their successful delivery.

YOUR FUTURE DUTIES AND RESPONSIBILITIES

• Manage all the phases of project management life cycle with technical expertise including but not limited to budgeting, change management and external vendor management thereby driving successful execution of the projects in alignment with organizational goals.
• Lead the implementation of tools and methodologies that are used by the delivery teams to manage project scope, schedule, budget, risk and resource tracking for both Agile and/or Waterfall projects.
• Organize teams across multiple technology workstreams, facilitate communication between cross functional teams and develop professional relationships to communicate through all levels from individual contributors to IT/Business leadership.
• Identify, manage, track and mitigate potential technical risks that could impact project success.
• Escalate issues and challenges through the appropriate organization chain of command along with proposed mitigations and strategies.
• Coach and mentor fellow project coordinators / project managers and effectively lead in a matrix environment.
• Ability to influence project sponsor, owner, project teams and extended stakeholders and provide thought leadership and successfully drive the organizational initiatives to closure.
• Report program status as per organization guidelines to stakeholder leadership.
• Leveraging outstanding verbal and written skills to effectively manage challenging dynamics.
• Drive innovation by understanding the technical landscape and identifying opportunities for improvement and mobilizing the teams for desired outcome.

REQUIRED QUALIFICATIONS TO BE SUCCESSFUL IN THIS ROLE

• Strong Healthcare experience.
• 10-15 years of project management experience.
• Minimum 3 years experience in process management.
• Minimum 3 years experience in health insurance operations (if PMP certified) or 5 years (if not).
• Experience with CQI, TQM, PDCA, PMBOK, or other formal improvement techniques.
• Proven track record of meeting project deadlines with successful outcomes.
• Ability to thrive in a matrix-management, hands-on environment.
• Strong negotiating, influencing, and advocacy skills.
• Outstanding communication and relationship management skills.
• PMP and Agile certifications preferred.
• Bachelor’s degree or relevant experience (advanced degree preferred).
  

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