Are you ready to take your customer service skills to the next level?
We’re on the lookout for a German-speaking, exceptional individual who is passionate about enhancing the customer experience and delivering an unforgettable journey from start to finish. If you’re up for the challenge, keep reading!
We are growing our German market, Kapsel, and are looking for a determined individual who can help us take on the challenge. German language skills are therefore essential, preferably you are a native speaker.
We are based in Glasgow’s East End, so if you are able to travel into the office, that would be a plus - but not a requirement! The role can be carried out fully remotely, so applications from all across the UK are welcome.
So, what will you be doing? No two days are the same here at Simple – there’s always a new challenge to tackle. As the first point of contact for our customers, you’ll be their hero! Answering calls, responding to emails, and picking up contact via social and other channels through our efficient ticketing system, you’ll showcase your customer-centric mindset and problem-solving prowess. But that’s just the beginning!
We’re searching for candidates who excel in call and ticket/email handling, as we believe in constantly raising the bar. As you grow more confident in your role, we’ll introduce additional tasks that will challenge and excite you.
As a key member of our team, your responsibilities will include providing comprehensive support. Whether it’s addressing general inquiries, resolving missing orders, or collaborating with our internal and external teams, you’ll ensure that every customer’s concerns or issues regarding prescriptions or purchases are promptly resolved.
Here’s the deal: we need individuals who thrive in a fast-paced, ever changing environment. We’re going places, FAST, and that means we’re constantly evolving our service offering. If you’re the type of person who enjoys the thrill of delivering world-class service to our patients and customers as the company scales up, then this role is tailor-made for you!
Experience with Zendesk (or similar), handling vulnerable customers, and out-of-the-box problem-solving are skills we’re looking for. However, we also believe in investing in our team and that’s why we provide training and ongoing support, ensuring your success every step of the way.
Ready to embark on an exhilarating career journey with us?
Apply today and be part of a team that’s committed to revolutionising customer service and making a real difference!
Salary: £26,208 per year

Please refer the Job description for details