JOB DESCRIPTION SUMMARY

As Customer Service Coordinators, we aim to provide seamless support to all customers and distributors for our PDx Business. Using our own initiative, we take ownership and responsibility for solving problems from initial query right through to resolution and order entry. We will drive increased customer satisfaction through exceptional customer care. We are experts in anticipating what our customer wants and know how to be flexible to their specific needs. We aim to make the order process as straight forward as possible. We take full ownership and responsibility from start to finish and our aim is to be communicating effectively with Sales, distribution and Finance throughout the process. We are experts in fulfilling a customer contract from Order entry to Revenue Collection, ensuring that our customers’ requirements are fully met.

QUALIFICATIONS AND REQUIREMENTS:

• Outstanding communication skills, both written and oral.
• Excellent knowledge of the English Language, in written and oral.
• Customer focused
• Ability to manage self and tasks in a proactive manner
• Excellent organizational and administrative skills
• Attention to detail, Accuracy and flexibility
• A calm and analytical approach to problem solving
• Willingness to work as part of a team, and drive/progress individual projects
• General computer skills (Word, Excel, Outlook, Explorer)
• Ability to keep focus in a hectic environment Desired Characteristics
• Additional European languages
• ERP/SAP knowledge is an advantage
• Order management and customer service experience

• Provide an excellent service for end customers; distributers & subsidiaries, as applicable.
• Receive orders from customers and manage them in line with company policy and systems, following through to shipment and manual invoicing where applicable, ensuring a quality of service.
• Respond to customer queries in a timely and professional manner.
• Close liaison with our manufacturing plants, commercial partners and freight forwarders to ensure QMI accuracy.
• Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.
• Build effective relationships with other departments to understand impact to customers and service levels.
• Work collaboratively with other GE departments for dispute resolution.
• Resolve invoice queries, raising credits and debits
• Establish close relationships with customers and commercial partners to gain their trust.
• Develop solid product knowledge and a strong understanding of the Supply Chain.
• Participate, and lead where applicable the weekly operational calls with our commercial, finance and supply chain partners.
• Manage Complaints in line with company policy and systems.
• Routine work handling accordingly local standards and procedures
• Contribution to team goals and KPI metrics