Job Title: Help Desk, Level 1
Reports to: IT Manager
Location: 2515 St Laurent Blvd, Ottawa and 3187 Albion Road South, Ottawa

ABOUT US

At Taggart, we’re more than a company. We are a proud, family-owned business with deep roots in Eastern Ontario.
We’re leaders in building communities, from infrastructure and commercial spaces to residential homes.
Our long-standing stability and continued growth create a variety of opportunities for those looking to get hands-on experience and build a lasting career.
The Taggart Group of Companies is a full-service construction organization consisting of five major operating companies. Taggart Group delivers expert leadership in real estate development, planning, design, finance, construction, and management.
Our wide breadth of expertise and scope of work allows us to offer a variety of opportunities for those looking to get hands-on experience and build a lasting career.
At Taggart, you will be part of something bigger, and what you do today will make an impact for years to come. We believe in your success.
Building integrity, quality, and community together.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Post-secondary education in a relevant field is required.
• One year of practical experience in a relevant role would be considered an asset.
• Experience in a customer service/client facing role would be considered an asset.
• Demonstrated excellent communication skills in English, both verbal and written.
• Must have a valid driver’s license and vehicle and ability to travel throughout the city and as far as sites in Kingston, Ontario.

ABOUT THIS ROLE:

The Information Technology (IT) Support Coordinator is responsible for maintaining Taggart Group of Companies hardware and operating systems. This entry-level role will act as a technical support for the implementation and support of various systems and networks. The IT Support Coordinator is responsible for providing technical assistance to all employees.

KEY RESPONSIBILITIES:

• Provide technical guidance, basic training, and support for incoming queries and issues from employees related to computer systems, software, hardware, telecommunication systems, user and email accounts, as per ticketing system and procedures.
• Support will take place remotely, by phone and in person to all office locations and sites.
• Perform IT service, administration, installation and deployment requests for desktops, laptops, and mobile devices.
• Troubleshoot and resolve any hardware, connection, printer, photocopier, and software issues.
• Work on various IT projects with a variety of departments and deadlines.
• Assist in PC configuration, ensuring documentation is completed in a timely and accurate manner.
• Participate in onboarding and offboarding of employees, including set up and deactivation of accounts and providing training.
• Regularly visit various sites to provide installation, support and training as required.
• Provide on-call services for periods of one week every three or four weeks.