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Help Desk Support Technician II at FORTUNE SOCIETY INC

New York, New York, United States - Full Time

Skills Needed
Help Desk Support, Technical Support, Troubleshooting, Hardware Management, Software Management, Networking, Active Directory, Vdi Support, Customer Service, Communication, Organization, Time Management, Mentorship, Documentation, Process Improvement, Project Support

Specialization
Candidates should have a high school diploma or equivalent, with an Associate’s degree in Information Technology preferred. A minimum of 3 years of hands-on experience in workstation support and 2 years in troubleshooting networking issues is required, along with relevant certifications.

Experience Required
Minimum 2 year(s)

Residential HVAC Install Helper at Sandium Heating and Air Conditioning

San Jose, California, United States - Full Time

Skills Needed
Installation, Hvac Systems, Jobsite Safety, Teamwork, Communication, Physical Labor, Attention To Detail, Reliability, Learning, Tool Handling, Ductwork Installation, Equipment Removal, Jobsite Organization, Ppe Usage, Customer Interaction, Cleanup

Specialization
Previous construction or mechanical experience is helpful but not required. Candidates should have a willingness to learn and the ability to follow directions while working as part of a team.

IT Helpdesk/PC Support (38856) at COMMUNITY HEALTH CARE

Tacoma, Washington, United States - Full Time

Skills Needed
Helpdesk Support, Technical Support, Network Software, Desktop Pc, Printers, Copiers, Phones, Software Installation, Application Support, Troubleshooting, User Setup, User Account Maintenance, Basic Network Maintenance, Problem Assessment, Orientation, Configuration

Specialization
Candidates should have a one-year Technical School, Community College education, or an equivalent combination of education and experience. A valid driver's license and automobile are also required.

IT Helpdesk/PC Support (38673) at COMMUNITY HEALTH CARE

Tacoma, Washington, United States - Full Time

Specialization
Candidates should have one year of technical school, community college, or equivalent experience. A valid driver's license and automobile are also required.

Help Desk & Systems Coordinator at Easter Seals Florida Inc

Des Moines, Iowa, United States - Full Time

Skills Needed
Office 365, It Support, Technical Support, Cybersecurity, Hipaa Compliance, Communication Technologies, Troubleshooting, Project Management, Training, Vendor Management, Database Management, Safety Drills, Confidentiality, Professional Communication, Technology Inventory Management, Problem Solving

Specialization
Candidates should have extensive knowledge of Office 365 and communication technologies, along with at least one year of IT internal coordination experience. CompTIA A+ certification is preferred, and the ability to troubleshoot technology issues is essential.

Paint Technician Prepper/Helper at Better Collision Centers Inc

Sumter, South Carolina, United States - Full Time

Skills Needed
Disassembly, Repair, Reassembly, Frame Repair, Panel Repair, Body Component Repair, Oem Quality Standards, Safety Standards, Collision Repair Methods, Tool Usage, Independent Work, Team Collaboration, Visual Inspection

Specialization
Candidates must possess a high school diploma or equivalent, with completion of a technical school program or a 3-year apprenticeship in auto body repair being preferred. Essential requirements include the ability to work independently with minimal supervision, a thorough understanding of repair methods and tools, and the physical capacity to perform demanding tasks like lifting up to 50 pounds and working in noisy, odor-filled environments.

Experience Required
Minimum 2 year(s)

Senior Key Worker - Early Help at Croydon Council

, England, United Kingdom - Full Time

Skills Needed
Signposting, Support, Relationship Building, Networking, Team Around The Family Approach, Whole Family Assessments, Child Development, Risk Management, Decision Making, Safeguarding, Systemic Approaches, Strengths Based Approaches, Legislation Knowledge

Specialization
Candidates must be skilled, experienced, and child-focussed practitioners with a background in relationship-based work and a broad understanding of child development. Essential requirements include a professional qualification at level 4 or above in a related field, experience in effective decision-making, and thorough knowledge of Early Help services and child protection legislation.

Experience Required
Minimum 5 year(s)

Delivery Driver and Yard Helper at ICM Solutions LLC

Phoenix, Arizona, United States - Full Time

Skills Needed
Delivery Driving, Customer Service, Forklift Operation, Heavy Equipment Maintenance, Inventory Management, Safety Compliance, Documentation, Team Collaboration, Problem Solving, Flexibility, Communication, Organization, Basic Maintenance, Cargo Securing, Freight Processing, Order Processing

Specialization
Candidates must have a clean driving record and the ability to operate forklifts safely. They should be open to new ideas and processes, willing to work flexible hours, and able to obtain MSHA certification.

Residential HVAC Install Helper at Patrick's Heating & Air Conditioning

Ocala, Florida, United States - Full Time

Skills Needed
Hvac Installation, Customer Service, Teamwork, Adaptability, Driving, Safety Compliance, Physical Stamina, Tool Operation, Communication, Time Management, Problem Solving, Ms Office Suite, Email Management

Specialization
Candidates must exhibit a positive attitude, prioritize exceptional customer service, and be flexible team players, holding a valid driver's license with at least three years of driving experience. Basic computer literacy and the ability to read and write effectively are also required.

Paint Technician Prepper/Helper at Better Collision Centers Inc

Moncks Corner, South Carolina, United States - Full Time

Skills Needed
Disassembly, Repair, Reassembly, Frame Repair, Panel Repair, Body Component Repair, Collision Repair Methods, Tool Operation, Oem Quality Standards, Safety Standards, Team Collaboration, Time Management, Customer Service

Specialization
A high school diploma or equivalent is required, though completion of a technical school program or apprenticeship in auto body repair is preferred. Candidates must possess strong knowledge of collision repair methods and tools, be able to work independently within a team, and meet physical demands including lifting up to 30 lbs.

Experience Required
Minimum 2 year(s)

Field Engineer Helper Concrete at Orion Innovation

Dallas, Texas, United States - Full Time

Skills Needed
Field Engineering, Line And Grade Layout, Survey Control, Total Station Data Collector, Laser Level Operation, Concrete Placement, Plumbness Checking, As Builts Documentation, Construction Drawings Study, Problem Solving, Technical Skills, Construction Math, Computer Skills, Microsoft Office, Plangrid, Attention To Detail

Specialization
A minimum of three years of work experience is required, with prior hands-on experience in concrete construction preferred, alongside high-level problem-solving and technical skills. Candidates must possess basic algebra/geometry knowledge, proficiency in construction math, excellent computer skills (including Microsoft Office and PlanGrid), and strong organizational and communication abilities.

Experience Required
Minimum 2 year(s)

Help Desk Support I (San Diego) at CALIFORNIA FEDERAL CREDIT UNION

San Diego, California, United States - Full Time

Skills Needed
Troubleshooting, Installation, Configuration, Upgrading, Diagnosis, Hardware Repair, Software Support, Communication, Research, Analysis, Problem Solving, Detail Orientation, Customer Service, Teamwork, Time Management, Escalation

Specialization
Candidates must possess at least two years of experience as a technical support technician, coupled with an Associate's or Bachelor's degree in a computer-related field or equivalent experience. Essential abilities include strong troubleshooting skills across various devices and excellent communication for relaying technical information clearly to end-users.

Experience Required
Minimum 2 year(s)

Summer Helper Warehouse Driver at Fort Bend Independent School District

Missouri City, Texas, United States - Full Time

Skills Needed
Driving, Forklift Operation, Pallet Jack Operation, Hand Dolly Operation, Inventory Counting, Shipping, Receiving, Order Processing, Vehicle Maintenance Checks, Lifting, Organization, Following Instructions

Specialization
Candidates should possess a High School Diploma or GED (preferred) and a valid Texas Driver's License, with the ability to operate delivery vehicles up to a 26’ box truck. Essential physical requirements include the ability to lift up to 45 lbs and work outdoors for extended periods.

Summer Helper Warehouse Driver at Fort Bend Independent School District

Missouri City, Texas, United States - Full Time

Skills Needed
Driving, Warehouse Support, Inventory Counting, Order Processing, Shipping, Receiving, Forklift Operation, Pallet Jack Operation, Vehicle Maintenance Checks, Lifting, Organization, Following Instructions

Specialization
Candidates should possess a High School Diploma or GED (preferred) and a valid Texas Driver's License, with the ability to operate delivery vehicles up to a 26' box truck. Essential physical requirements include the ability to lift up to 45 lbs and work outdoors for extended periods.

Blaine Brothers - IT Help Desk at Blaine Bros Maintenance Inc

Blaine, Minnesota, United States - Full Time

Skills Needed
Critical Thinking, Speaking, Active Listening, Complex Problem Solving, Reading Comprehension, Coordination, Oral Comprehension, Problem Sensitivity, Oral Expression, Deductive Reasoning, Written Comprehension, Information Ordering

Specialization
Candidates must possess strong cognitive skills such as critical thinking, complex problem solving, and comprehension in both written and oral forms to effectively communicate and resolve technical issues. The role requires active listening, coordination with other staff, and the ability to recognize when a problem exists.

Helpdesk Associate - L1 Support at NTT DATA

Noida, Uttar Pradesh, India - Full Time

Skills Needed
It Service Desk Support, Troubleshooting, Windows 10, Macos, Ios, Android, Google Suite, Microsoft Environment, System Testing, Integration, Maintenance, Process Improvement, Technology Improvement, Training, Guidance, End User Support

Specialization
Candidates should have IT software and hardware troubleshooting knowledge and skills. A willingness to learn and grow in other IT business areas is also important.

Helpdesk Senior Associate-ITSM at NTT DATA

Bengaluru, karnataka, India - Full Time

Skills Needed
It Policies, Technical Guidance, Problem Solving, Troubleshooting, Microsoft Operating Systems, Microsoft Office, Customer Interaction, Issue Diagnosis, Root Cause Investigation, Pc Maintenance, Communication Skills, It Support, Hybrid Support, Email Support, Telephone Support, User Advising

Specialization
Candidates should ideally have a university education, preferably a technical degree or Microsoft certifications. Experience in providing Hybrid IT support and fluency in English are also required.

Experience Required
Minimum 2 year(s)

Helpdesk Analyst - Mac Support at NTT DATA

Noida, Uttar Pradesh, India - Full Time

Skills Needed
Helpdesk Support, Macos, Apple Hardware, Customer Handling, Troubleshooting, Itil, Mdm Solutions, Jamf Pro, Technical Guidance, Communication Skills, International Calling Experience, Research, Resolution, Follow Up, Safari, Chrome, Ms Office

Specialization
Candidates must be graduates with a technical degree preferred and have at least 1 year of international calling experience. Familiarity with macOS and experience in supporting Apple devices is essential.

IT Help Desk Engineer (Somabay) at Egypt Education Platform

Cairo, Cairo, Egypt - Full Time

Skills Needed
Technical Support, Troubleshooting, Problem Solving, Customer Service, Network Issues, Software Applications, Documentation, It Equipment, Collaboration, Training, Help Desk, Incident Management, Configuration, Installation, Hardware, Learning, Best Practices

Specialization
Candidates must have a Bachelor's degree in Information Technology or a related field and proven experience in an IT Help Desk role. Strong knowledge of computer systems and excellent troubleshooting skills are essential.

Experience Required
Minimum 2 year(s)

Maintenance Helpdesk Executive at SSP

Birmingham, England, United Kingdom - Full Time

Skills Needed
Customer Service, Interpersonal Skills, Telephone Etiquette, Microsoft Office, Numeracy, Organizational Skills, Communication, Self Motivator, Attention To Detail, Maintenance Experience

Specialization
Candidates should possess excellent customer service skills and intermediate knowledge of Microsoft Office. Maintenance experience is desirable but not essential.

Help Desk Support Technician II at FORTUNE SOCIETY INC

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

32.97

Posted On

03 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, Technical Support, Troubleshooting, Hardware Management, Software Management, Networking, Active Directory, VDI Support, Customer Service, Communication, Organization, Time Management, Mentorship, Documentation, Process Improvement, Project Support

Industry

Public Policy Offices

Description

Job Details Job Location: Long Island City - Long Island City, NY 11101 Position Type: Full-Time Non-Exempt Salary Range: $30.22 - $32.97 Hourly Title: Help Desk Support Technician II Unit: Information Technology Reports to: Director of Help Desk Support Status: Full Time; Regular; Non-Exempt Salary: $30.22 to $32.97(approximately $55,000 to $60,000 annually) Location: Long Island City, Queens Days/Hours: 35 Hour Weekly schedule Organization Overview: The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities. Fortune has grown steadily over the years to an agency with close to $90 million in annual budget with just under 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 14,000 people a year. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, The Bronx, Manhattan and Queens. Position Summary: The Help Desk Support Technician II is a critical member of the IT team, providing advanced technical support and acting as a Tier 2 escalation point for the Help Desk team. This role is responsible for the efficient diagnosis and resolution of complex hardware, software, and network issues. Beyond direct technical support, the technician will also manage IT assets, provide mentorship to junior staff, and collaborate with senior technical teams to ensure seamless IT operations across the organization. Core Competencies: Mission and Fit: Embodies Fortune’s mission and values and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune’s core value that none of us should be measured against the worst things we have done. Essential Duties and Responsibilities: Advanced Tier 2 Support: Serve as the primary escalation point for help desk tickets conducting in-depth analysis and advanced troubleshooting to resolve issues that require a higher level of technical expertise. Comprehensive Desktop and Remote Support: Provide timely and effective technical support to end users, utilizing both remote assistance tools and hands-on, in-person methods to diagnose and resolve a wide range of technical problems. Hardware and Software Lifecycle Management: Install, configure, diagnose, troubleshoot, and repair a variety of hardware and related equipment, including PCs, laptops, mobile devices, and printers. This includes managing the entire lifecycle of these assets from deployment to decommissioning. VDI and Application Support: Provide advanced support for the Virtual Desktop Infrastructure (VDI), addressing complex issues related to user profiles, session stability, and application performance within the virtual environment. IT Asset and Inventory Management: Perform meticulous hardware and software inventory tracking and management. This includes maintaining accurate records of all IT assets and managing software licenses to ensure compliance and cost-efficiency. Technical Training and Mentorship: Actively assist in the training and development of staff, particularly junior Help Desk Support team members. Provide guidance on best practices for using computer systems, the VDI, and other network operations. Cross-functional Collaboration: Collaborate closely with systems administrators, network engineers, and application teams to resolve complex, cross-functional issues that cannot be handled by the help desk alone. Documentation and Process Improvement: Proactively contribute to the expansion of the knowledge base by creating detailed technical documentation and standard operating procedures (SOPs). This ensures a consistent approach to troubleshooting and empowers the entire IT team. Project Support: Assist the Director of Help Desk Support with special projects and assigned tasks, including system upgrades, migrations, and infrastructure enhancements. Perform other duties as assigned. Qualifications Qualifications: High school diploma or equivalent, Associate’s degree in Information Technology preferred; CompTIA A+ required; Network+, Security+, or Microsoft certifications preferred; Minimum 3 years of hands-on experience with workstation support, including operating systems, applications, and hardware support in a 200+ user environment; Minimum 2 years of experience troubleshooting client-side networking and connectivity issues; Strong knowledge of Microsoft environments, Active Directory, TCP/IP networking, and network printing; Experience with Virtual Desktop Infrastructure (VDI) and remote support tools; Strong MS Outlook, MS Office, and enterprise application support skills; Knowledge of antivirus, anti-spyware, and endpoint protection solutions; Proven ability to work effectively in a results-driven, customer service-oriented support team; Excellent communication, organizational, and customer service skills; Ability to multi-task with strong organizational and time management skills; Good self-direction and ability to problem solve and work as a team; A sense of humor. We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus. Travel Requirements: - Required to travel to various organizational sites and other locations as needed. Physical Demands: May require lifting and transporting equipment weighing 50+ pounds. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.

Responsibilities

The Help Desk Support Technician II provides advanced technical support and acts as a Tier 2 escalation point for the Help Desk team. Responsibilities include diagnosing and resolving complex hardware, software, and network issues, as well as managing IT assets and mentoring junior staff.

Help Desk Support Technician II at FORTUNE SOCIETY INC

New York, New York, United States - Full Time

Experience Required
Minimum 2 year(s)

Residential HVAC Install Helper at Sandium Heating and Air Conditioning

San Jose, California, United States - Full Time

IT Helpdesk/PC Support (38856) at COMMUNITY HEALTH CARE

Tacoma, Washington, United States - Full Time

IT Helpdesk/PC Support (38673) at COMMUNITY HEALTH CARE

Tacoma, Washington, United States - Full Time

Specialization
Candidates should have one year of technical school, community college, or equivalent experience. A valid driver's license and automobile are also required.

Help Desk & Systems Coordinator at Easter Seals Florida Inc

Des Moines, Iowa, United States - Full Time

Paint Technician Prepper/Helper at Better Collision Centers Inc

Sumter, South Carolina, United States - Full Time

Experience Required
Minimum 2 year(s)

Senior Key Worker - Early Help at Croydon Council

, England, United Kingdom - Full Time

Experience Required
Minimum 5 year(s)

Delivery Driver and Yard Helper at ICM Solutions LLC

Phoenix, Arizona, United States - Full Time

Residential HVAC Install Helper at Patrick's Heating & Air Conditioning

Ocala, Florida, United States - Full Time

Paint Technician Prepper/Helper at Better Collision Centers Inc

Moncks Corner, South Carolina, United States - Full Time

Experience Required
Minimum 2 year(s)

Field Engineer Helper Concrete at Orion Innovation

Dallas, Texas, United States - Full Time

Experience Required
Minimum 2 year(s)

Help Desk Support I (San Diego) at CALIFORNIA FEDERAL CREDIT UNION

San Diego, California, United States - Full Time

Experience Required
Minimum 2 year(s)

Summer Helper Warehouse Driver at Fort Bend Independent School District

Missouri City, Texas, United States - Full Time

Summer Helper Warehouse Driver at Fort Bend Independent School District

Missouri City, Texas, United States - Full Time

Blaine Brothers - IT Help Desk at Blaine Bros Maintenance Inc

Blaine, Minnesota, United States - Full Time

Helpdesk Associate - L1 Support at NTT DATA

Noida, Uttar Pradesh, India - Full Time

Specialization
Candidates should have IT software and hardware troubleshooting knowledge and skills. A willingness to learn and grow in other IT business areas is also important.

Helpdesk Senior Associate-ITSM at NTT DATA

Bengaluru, karnataka, India - Full Time

Experience Required
Minimum 2 year(s)

Helpdesk Analyst - Mac Support at NTT DATA

Noida, Uttar Pradesh, India - Full Time

IT Help Desk Engineer (Somabay) at Egypt Education Platform

Cairo, Cairo, Egypt - Full Time

Experience Required
Minimum 2 year(s)

Maintenance Helpdesk Executive at SSP

Birmingham, England, United Kingdom - Full Time

Specialization
Candidates should possess excellent customer service skills and intermediate knowledge of Microsoft Office. Maintenance experience is desirable but not essential.