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Production Supervisor / Superviseur d'équipe Helpdesk H/F at EVERIENCE
Marcq-en-Barœul, Hauts-de-France, France - Full Time
Skills Needed
Planning, Coordination, Service Desk Technicians Management, Quality Assurance, Procedure Adherence, Training, Communication, Reporting, Sla Analysis, Optimization, Organization, Autonomy, Empathy, Managerial Skills, Synthesis, Anticipation
Specialization
Candidates must have prior IT experience and proven experience coordinating a helpdesk or call center team. Essential qualities include organization, autonomy, empathy, strong managerial skills, synthesis ability, anticipation, decision-making capacity, and excellent communication and teaching skills.
Experience Required
Minimum 2 year(s)
Our Lady of Perpetual Help: K-8 School Guidance Counselor at Catholic Diocese of Columbus
Grove City, Ohio, United States - Full Time
Skills Needed
School Counseling, Student Development, Faith Formation, Curriculum Integration, Assessment, Instructional Planning, Communication, Classroom Management
Specialization
Candidates must hold an appropriate Ohio Teaching License and possess a Master of Education (MEd) degree. Additionally, applicants must pass BCI and FBI background checks and complete Virtus Protecting God's Children training.
Cake Decorator/ Deli Helper- Hometown IGA, Huntingburg at FOOD GIANT SUPERMARKETS INC
Huntingburg, Indiana, United States - Full Time
Skills Needed
Cake Decorating, Deli Food Preparation, Customer Service, Food Safety, Sanitation, Product Restocking, Product Rotation, Communication Skills, Basic Math, Inventory Management, Artistic Skills, Attention To Detail
Specialization
Previous experience in cake decorating and deli preparation is preferred, though training is provided. Candidates must possess strong artistic skills, excellent customer service abilities, and the flexibility to work various shifts including weekends and holidays.
Help Desk Engineer - (Remote) Support Clients in the US at Bit by Bit Inc
, , Philippines - Full Time
Skills Needed
Customer Service, Remote Desktop Support, Windows Server Administration, Microsoft O365 Administration, Network Troubleshooting, Active Directory, Vmware Vsphere, Microsoft Hyper V, Dns Administration, Firewall Administration, Voip Systems, English Communication, Time Management, Problem Solving, Analytical Thinking, Multi Tasking
Specialization
Requires a minimum of 1 year of experience in a Managed Services IT environment and a bachelor's degree in a technical field. Proficiency in Windows Server administration and strong English communication skills are essential.
Help Desk Engineer - (Remote) Support Clients in the US at Bit by Bit Inc
, , Indonesia - Full Time
Skills Needed
Customer Service, Remote Desktop Support, Windows Server Administration, Microsoft O365 Administration, Active Directory, Vmware Vsphere, Microsoft Hyper V, Network Troubleshooting, Dns Administration, English Communication, Time Management, Problem Solving, Firewall Administration, Switch Administration, Voip Systems, Mobile Device Support
Specialization
Requires a minimum of 1 year of experience in a Managed Services IT environment and a bachelor's degree in a technical field. Proficiency in Windows Server administration and strong English communication skills are essential.
Help Desk Specialist (MSOffice 365, VPN, Active Directory) at Gartner
Gurgaon, haryana, India - Full Time
Skills Needed
Active Directory, Microsoft Office 365, Vpn, Servicenow, Windows, Macos, Ios, Microsoft Intune, Exchange Admin, Technical Support, Hardware Troubleshooting, Network Troubleshooting, Itil, Customer Service, Communication Skills, Problem Solving
Specialization
Requires 1-4 years of experience in IT support within a 24/7 environment and a bachelor's degree in Computer Science or a related field. Must possess strong technical knowledge of Windows, macOS, Active Directory, and Microsoft 365 administration.
Experience Required
Minimum 2 year(s)
Security Administration Services Helpdesk – Sr Associate at State Street Corporation - United States
Bengaluru, karnataka, India - Full Time
Skills Needed
Communication Skills, Interpersonal Skills, Stakeholder Management, Analytical Thinking, Troubleshooting, Servicenow, Technical Support, End User Support, Infrastructure Support, Leadership Skills
Specialization
Requires a B.Sc. in Computer Science or an equivalent technical degree with 4-5 years of IT infrastructure support experience. Must possess strong communication skills and proficiency with the ServiceNow ticketing system.
Experience Required
Minimum 2 year(s)
Production Helpers (Seasonal Work Assignment in Kansas) DE at Redbarn Pet Products
Dover, Delaware, United States - Full Time
Skills Needed
Manufacturing, Production Support, Safety Compliance, Teamwork, Physical Stamina, Material Handling
Specialization
Candidates must be available for specific seasonal periods and be able to work effectively in a team. No prior experience is required, but applicants must meet physical requirements including the ability to lift up to 100 lbs occasionally.
Production Helpers (Seasonal Work Assignment in Kansas) SC at Redbarn Pet Products
Charleston, South Carolina, United States - Full Time
Skills Needed
Manufacturing, Production Support, Safety Compliance, Teamwork, Physical Stamina, Material Handling
Specialization
Candidates must be available for specific seasonal periods and be able to work effectively in a team. No prior experience is required, but applicants must meet specific physical lifting and mobility requirements.
Production Helpers (Seasonal Work Assignment in Kansas) CA at Redbarn Pet Products
El Centro, California, United States - Full Time
Skills Needed
Manufacturing, Production Support, Safety Compliance, Teamwork, Physical Stamina, Material Handling
Specialization
Candidates must be available for the specified seasonal periods and be able to work effectively in a team. No prior experience is required, but applicants must meet specific physical lifting and standing requirements.
Production Supervisor / Superviseur d'équipe Helpdesk H/F at EVERIENCE
Marcq-en-Barœul, Hauts-de-France, France - Full Time
Skills Needed
Team Management, Helpdesk Coordination, Service Desk Operations, Sla Analysis, Reporting, Staff Training, Communication, Decision Making, Anticipation, Organization, Empathy, Pedagogy, Process Optimization
Specialization
Candidates must have prior experience in IT and a proven track record of coordinating helpdesk or call center teams. Strong organizational, managerial, and communication skills are essential for success in this role.
Experience Required
Minimum 2 year(s)
Production Helpers (Seasonal Work Assignment in Kansas) IL at Redbarn Pet Products
Kankakee, Illinois, United States - Full Time
Skills Needed
Manufacturing, Production Support, Safety Compliance, Teamwork, Physical Stamina, Material Handling
Specialization
Candidates must be available for specific seasonal periods and be able to work effectively in a team. No prior experience is required, but applicants must meet physical requirements including the ability to lift up to 100 lbs occasionally.
Production Helpers (Seasonal Work Assignment in Kansas) OR at Redbarn Pet Products
Salem, Oregon, United States - Full Time
Skills Needed
Manufacturing, Production Support, Safety Compliance, Teamwork, Physical Stamina, Material Handling
Specialization
Candidates must be available for the specified seasonal periods and be able to work effectively in a team. Physical ability to lift up to 100 lbs and work in a temperature-controlled environment is required.
Production Helpers (Seasonal Work Assignment in Kansas) NV at Redbarn Pet Products
, Nevada, United States - Full Time
Skills Needed
Manufacturing, Production Support, Safety Compliance, Teamwork, Physical Stamina, Material Handling
Specialization
Candidates must be available for specific seasonal periods and be able to work effectively in a team. No prior experience is required, but applicants must meet specific physical requirements including the ability to lift up to 100 lbs occasionally.
Production Helpers (Seasonal Work Assignment in Kansas) MI at Redbarn Pet Products
Detroit, Michigan, United States - Full Time
Skills Needed
Manufacturing, Production Support, Safety Compliance, Teamwork, Physical Stamina, Material Handling
Specialization
Candidates must be available for the specified seasonal periods and be able to work effectively in a team. No prior experience is required, but applicants must meet specific physical requirements, including the ability to lift up to 100 lbs occasionally.
Production Helpers (Seasonal Work Assignment in Kansas) WA at Redbarn Pet Products
Seattle, Washington, United States - Full Time
Skills Needed
Manufacturing, Production Support, Safety Compliance, Teamwork, Physical Stamina, Material Handling
Specialization
Candidates must be available for the specified seasonal periods and be able to work effectively in a team. Physical ability to stand, lift up to 100 lbs occasionally, and work in a temperature-controlled environment is required.
Tim Hortons General Help -Full Time - Quinte Health Care at Compass Group Canada
Belleville, ON, Canada - Full Time
Skills Needed
Service Orientation, Time Management
Specialization
Food handler/ safety certificate an asset
Qualification
Trade Certificate
Be Amazing helping others in Edgbaston & Harborne areas at Home Instead Long Beach
Birmingham, England, United Kingdom - Full Time
Skills Needed
Compassion, Reliability, Trustworthiness, Respect, Interpersonal Skills, Elderly Care, Non Medical Support
Specialization
No formal qualifications or experience are required, though previous care experience or volunteering is useful. Candidates must be compassionate, reliable, and flexible to meet client needs.
Security Adminstration Services Helpdesk – Sr Associate at State Street Corporation - United States
Bengaluru, karnataka, India - Full Time
Skills Needed
Technical Support, Servicenow, Stakeholder Management, Analytical Troubleshooting, Interpersonal Communication, Infrastructure Support, Customer Experience, Incident Documentation
Specialization
Requires a B.Sc. in Computer Science or a technical degree with 4-5 years of experience in IT infrastructure support. Candidates must possess strong communication skills and proficiency with the ServiceNow ticketing system.
Experience Required
Minimum 2 year(s)
Security Administration Services Helpdesk – Sr Associate at State Street Corporation - United States
Bengaluru, karnataka, India - Full Time
Skills Needed
Communication Skills, Interpersonal Skills, Stakeholder Management, Analytical Troubleshooting, Servicenow, Technical Support, End User Support, Infrastructure Support, Leadership Skills, Customer Experience
Specialization
Requires a B.Sc. in Computer Science or an equivalent technical degree with 4-5 years of IT infrastructure support experience. Candidates must possess strong communication skills and proficiency with the ServiceNow ticketing system.
Experience Required
Minimum 2 year(s)
Production Supervisor / Superviseur d'équipe Helpdesk H/F at EVERIENCE
Marcq-en-Barœul, Hauts-de-France, France -
Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Planning, Coordination, Service Desk Technicians Management, Quality Assurance, Procedure Adherence, Training, Communication, Reporting, SLA Analysis, Optimization, Organization, Autonomy, Empathy, Managerial Skills, Synthesis, Anticipation

Industry

IT Services and IT Consulting

Description
Description de l'entreprise Et si vous choisissiez plus qu’un simple job ? HELPLINE est spécialisée dans l’infogérance du support utilisateur et la mise en œuvre d’une expérience collaborateur augmentée par l’IA, où l’expertise humaine et la technologie s’enrichissent mutuellement. HELPLINE compte 2500 collaborateurs au service de plus de 200 clients. Elle affiche un CA de +200 M€ en 2025. HELPLINE fait partie d’Everience, groupe international de conseil et de services numériques augmentés, pionnier de la symbiose Homme-IA en entreprise. Rejoindre la région Nord, c'est faire partie d'une équipe qui a doublé de taille en 5 ans, en arriver à plus de 500 collaborateurs aujourd’hui et nous en sommes fiers. Ces derniers sont répartis entre notre centre de service sur Marcq-en-Baroeul et en assistance technique chez nos clients de la Métropole Lilloise. Nous avons à cœur de soigner la qualité des prestations délivrées aux clients en diversifiant nos offres. Nous représentons beaucoup de secteurs d’activités et une belle diversité de métiers support, infrastructure, développement, data… Description du poste Dans le cadre d'une prestation d’infogérance en centre de service, nous recherchons un Production Supervisor, basé à Marcq-En-Barœul. Ce que nous allons accomplir ensemble : Planifier et coordonner l’activité des techniciens service desk en fonction des objectifs de qualité, de service et le respect des procédures ainsi que des engagements. Assurer la formation de vos collaborateurs aux procédures et au contexte client afin de contribuer à leur montée en compétence. Garantir la transmission d'informations grâce à une bonne communication au sein de l’équipe en mettant en place les moyens nécessaires. Contrôler et analyser les résultats obtenus (reporting d’activité quotidien, analyse des SLA, point hebdomadaire avec vos homologue etc). Etre force de proposition pour le développement et l’optimisation des activités. Qualifications Vous disposez d'une première expérience dans l’informatique ET vous avez déjà coordonné une équipe de techniciens helpdesk et/ou en centre d'appels. Vous faites preuve d’organisation, d’autonomie, d’empathie et vos qualités managériales sont démontrées. Votre esprit de synthèse, votre capacité d’anticipation et de décision seront des critères déterminants pour réussir dans ce poste. Pour finir, la communication est un de vos points forts et votre pédagogie sera appréciée. Informations complémentaires Ce que nous vous apportons : Les avantages classiques : une mutuelle prise en charge à 50% un remboursement à 50% du titre de transport Et nos spécificités : des locaux très récents, sécurisés et accessibles en transport en commun ou parking à disposition la possibilité de travailler chez un leader du marché une équipe dirigeante stable (75% dans le groupe depuis plus de 20 ans) un groupe rentable et en croissance permanente une carte tickets restaurant (9,5€ pris en charge employeur à 60%) des primes de cooptation allant jusqu’à 1000€ un parcours d’intégration entre 2 à 6 semaines un CSE avec de nombreux avantages culturels un institut de formation pour accompagner le développement de vos compétences un partenaire mobilité une équipe soudée, engagée et conquérante Tous nos postes se conjuguent au féminin et au masculin et sont bien évidemment ouverts aux personnes en situation de handicap. Niveau d'expérience: 2-5 ans Département: Fonctions managériales Type de contrat: CDI
Responsibilities
The Production Supervisor will plan and coordinate the activity of service desk technicians to meet quality, service, and commitment objectives, while ensuring team members are trained on procedures and client context. This role also involves controlling and analyzing performance results through daily reporting and weekly meetings, and proposing optimizations for activities.
Production Supervisor / Superviseur d'équipe Helpdesk H/F at EVERIENCE
Marcq-en-Barœul, Hauts-de-France, France - Full Time
Skills Needed
Planning, Coordination, Service Desk Technicians Management, Quality Assurance, Procedure Adherence, Training, Communication, Reporting, Sla Analysis, Optimization, Organization, Autonomy, Empathy, Managerial Skills, Synthesis, Anticipation
Specialization
Candidates must have prior IT experience and proven experience coordinating a helpdesk or call center team. Essential qualities include organization, autonomy, empathy, strong managerial skills, synthesis ability, anticipation, decision-making capacity, and excellent communication and teaching skills.
Experience Required
Minimum 2 year(s)
Our Lady of Perpetual Help: K-8 School Guidance Counselor at Catholic Diocese of Columbus
Grove City, Ohio, United States - Full Time
Skills Needed
School Counseling, Student Development, Faith Formation, Curriculum Integration, Assessment, Instructional Planning, Communication, Classroom Management
Specialization
Candidates must hold an appropriate Ohio Teaching License and possess a Master of Education (MEd) degree. Additionally, applicants must pass BCI and FBI background checks and complete Virtus Protecting God's Children training.
Cake Decorator/ Deli Helper- Hometown IGA, Huntingburg at FOOD GIANT SUPERMARKETS INC
Huntingburg, Indiana, United States - Full Time
Skills Needed
Cake Decorating, Deli Food Preparation, Customer Service, Food Safety, Sanitation, Product Restocking, Product Rotation, Communication Skills, Basic Math, Inventory Management, Artistic Skills, Attention To Detail
Specialization
Previous experience in cake decorating and deli preparation is preferred, though training is provided. Candidates must possess strong artistic skills, excellent customer service abilities, and the flexibility to work various shifts including weekends and holidays.
Help Desk Engineer - (Remote) Support Clients in the US at Bit by Bit Inc
, , Philippines - Full Time
Skills Needed
Customer Service, Remote Desktop Support, Windows Server Administration, Microsoft O365 Administration, Network Troubleshooting, Active Directory, Vmware Vsphere, Microsoft Hyper V, Dns Administration, Firewall Administration, Voip Systems, English Communication, Time Management, Problem Solving, Analytical Thinking, Multi Tasking
Specialization
Requires a minimum of 1 year of experience in a Managed Services IT environment and a bachelor's degree in a technical field. Proficiency in Windows Server administration and strong English communication skills are essential.
Help Desk Engineer - (Remote) Support Clients in the US at Bit by Bit Inc
, , Indonesia - Full Time
Skills Needed
Customer Service, Remote Desktop Support, Windows Server Administration, Microsoft O365 Administration, Active Directory, Vmware Vsphere, Microsoft Hyper V, Network Troubleshooting, Dns Administration, English Communication, Time Management, Problem Solving, Firewall Administration, Switch Administration, Voip Systems, Mobile Device Support
Specialization
Requires a minimum of 1 year of experience in a Managed Services IT environment and a bachelor's degree in a technical field. Proficiency in Windows Server administration and strong English communication skills are essential.
Help Desk Specialist (MSOffice 365, VPN, Active Directory) at Gartner
Gurgaon, haryana, India - Full Time
Skills Needed
Active Directory, Microsoft Office 365, Vpn, Servicenow, Windows, Macos, Ios, Microsoft Intune, Exchange Admin, Technical Support, Hardware Troubleshooting, Network Troubleshooting, Itil, Customer Service, Communication Skills, Problem Solving
Specialization
Requires 1-4 years of experience in IT support within a 24/7 environment and a bachelor's degree in Computer Science or a related field. Must possess strong technical knowledge of Windows, macOS, Active Directory, and Microsoft 365 administration.
Experience Required
Minimum 2 year(s)
Security Administration Services Helpdesk – Sr Associate at State Street Corporation - United States
Bengaluru, karnataka, India - Full Time
Skills Needed
Communication Skills, Interpersonal Skills, Stakeholder Management, Analytical Thinking, Troubleshooting, Servicenow, Technical Support, End User Support, Infrastructure Support, Leadership Skills
Specialization
Requires a B.Sc. in Computer Science or an equivalent technical degree with 4-5 years of IT infrastructure support experience. Must possess strong communication skills and proficiency with the ServiceNow ticketing system.
Experience Required
Minimum 2 year(s)
Production Helpers (Seasonal Work Assignment in Kansas) DE at Redbarn Pet Products
Dover, Delaware, United States - Full Time
Skills Needed
Manufacturing, Production Support, Safety Compliance, Teamwork, Physical Stamina, Material Handling
Specialization
Candidates must be available for specific seasonal periods and be able to work effectively in a team. No prior experience is required, but applicants must meet physical requirements including the ability to lift up to 100 lbs occasionally.
Production Helpers (Seasonal Work Assignment in Kansas) SC at Redbarn Pet Products
Charleston, South Carolina, United States - Full Time
Skills Needed
Manufacturing, Production Support, Safety Compliance, Teamwork, Physical Stamina, Material Handling
Specialization
Candidates must be available for specific seasonal periods and be able to work effectively in a team. No prior experience is required, but applicants must meet specific physical lifting and mobility requirements.
Production Helpers (Seasonal Work Assignment in Kansas) CA at Redbarn Pet Products
El Centro, California, United States - Full Time
Skills Needed
Manufacturing, Production Support, Safety Compliance, Teamwork, Physical Stamina, Material Handling
Specialization
Candidates must be available for the specified seasonal periods and be able to work effectively in a team. No prior experience is required, but applicants must meet specific physical lifting and standing requirements.
Production Supervisor / Superviseur d'équipe Helpdesk H/F at EVERIENCE
Marcq-en-Barœul, Hauts-de-France, France - Full Time
Skills Needed
Team Management, Helpdesk Coordination, Service Desk Operations, Sla Analysis, Reporting, Staff Training, Communication, Decision Making, Anticipation, Organization, Empathy, Pedagogy, Process Optimization
Specialization
Candidates must have prior experience in IT and a proven track record of coordinating helpdesk or call center teams. Strong organizational, managerial, and communication skills are essential for success in this role.
Experience Required
Minimum 2 year(s)
Production Helpers (Seasonal Work Assignment in Kansas) IL at Redbarn Pet Products
Kankakee, Illinois, United States - Full Time
Skills Needed
Manufacturing, Production Support, Safety Compliance, Teamwork, Physical Stamina, Material Handling
Specialization
Candidates must be available for specific seasonal periods and be able to work effectively in a team. No prior experience is required, but applicants must meet physical requirements including the ability to lift up to 100 lbs occasionally.
Production Helpers (Seasonal Work Assignment in Kansas) OR at Redbarn Pet Products
Salem, Oregon, United States - Full Time
Skills Needed
Manufacturing, Production Support, Safety Compliance, Teamwork, Physical Stamina, Material Handling
Specialization
Candidates must be available for the specified seasonal periods and be able to work effectively in a team. Physical ability to lift up to 100 lbs and work in a temperature-controlled environment is required.
Production Helpers (Seasonal Work Assignment in Kansas) NV at Redbarn Pet Products
, Nevada, United States - Full Time
Skills Needed
Manufacturing, Production Support, Safety Compliance, Teamwork, Physical Stamina, Material Handling
Specialization
Candidates must be available for specific seasonal periods and be able to work effectively in a team. No prior experience is required, but applicants must meet specific physical requirements including the ability to lift up to 100 lbs occasionally.
Production Helpers (Seasonal Work Assignment in Kansas) MI at Redbarn Pet Products
Detroit, Michigan, United States - Full Time
Skills Needed
Manufacturing, Production Support, Safety Compliance, Teamwork, Physical Stamina, Material Handling
Specialization
Candidates must be available for the specified seasonal periods and be able to work effectively in a team. No prior experience is required, but applicants must meet specific physical requirements, including the ability to lift up to 100 lbs occasionally.
Production Helpers (Seasonal Work Assignment in Kansas) WA at Redbarn Pet Products
Seattle, Washington, United States - Full Time
Skills Needed
Manufacturing, Production Support, Safety Compliance, Teamwork, Physical Stamina, Material Handling
Specialization
Candidates must be available for the specified seasonal periods and be able to work effectively in a team. Physical ability to stand, lift up to 100 lbs occasionally, and work in a temperature-controlled environment is required.
Tim Hortons General Help -Full Time - Quinte Health Care at Compass Group Canada
Belleville, ON, Canada - Full Time
Skills Needed
Service Orientation, Time Management
Specialization
Food handler/ safety certificate an asset
Qualification
Trade Certificate
Be Amazing helping others in Edgbaston & Harborne areas at Home Instead Long Beach
Birmingham, England, United Kingdom - Full Time
Skills Needed
Compassion, Reliability, Trustworthiness, Respect, Interpersonal Skills, Elderly Care, Non Medical Support
Specialization
No formal qualifications or experience are required, though previous care experience or volunteering is useful. Candidates must be compassionate, reliable, and flexible to meet client needs.
Security Adminstration Services Helpdesk – Sr Associate at State Street Corporation - United States
Bengaluru, karnataka, India - Full Time
Skills Needed
Technical Support, Servicenow, Stakeholder Management, Analytical Troubleshooting, Interpersonal Communication, Infrastructure Support, Customer Experience, Incident Documentation
Specialization
Requires a B.Sc. in Computer Science or a technical degree with 4-5 years of experience in IT infrastructure support. Candidates must possess strong communication skills and proficiency with the ServiceNow ticketing system.
Experience Required
Minimum 2 year(s)
Security Administration Services Helpdesk – Sr Associate at State Street Corporation - United States
Bengaluru, karnataka, India - Full Time
Skills Needed
Communication Skills, Interpersonal Skills, Stakeholder Management, Analytical Troubleshooting, Servicenow, Technical Support, End User Support, Infrastructure Support, Leadership Skills, Customer Experience
Specialization
Requires a B.Sc. in Computer Science or an equivalent technical degree with 4-5 years of IT infrastructure support experience. Candidates must possess strong communication skills and proficiency with the ServiceNow ticketing system.
Experience Required
Minimum 2 year(s)