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Help Desk Level II Technician at TeamLogic IT
Fort Myers, FL 33913, USA - Full Time
Skills Needed
Sql, Ipv6, Sonicwall, Active Directory, Windows, Ipv4, Workstation, Microsoft, Citrix, Microsoft Azure, Terminal Services, Hyper V, Operating Systems, Vsphere
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Helpdesk Associate-Part Time at NTT DATA
Guadalajara, jalisco, Mexico - Full Time
Skills Needed
Customer Service, Technical Support, Ms Office, Troubleshooting, Diagnostic Techniques, Problem Solving, Email Support, Documentation
Specialization
Candidates must have availability to work 22.5 hours per week and possess advanced English skills. A minimum of 6 months of experience in customer service is required.
Production Helper - $21+/hour at Lepage Bakeries Park St LLC
Lewiston, Maine, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Helper Manufacturing - C3201 at Boeing
Auburn, Washington, USA - Full Time
Skills Needed
Ged, Overtime, Relocation, Engineering Drawings, Specifications, Design
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Garage Door Installer Helper at Creative Door Services
Edmonton, AB T5V 1R9, Canada - Full Time
Skills Needed
Assessment, Welding, Climbing, Health, Fall Protection, Safety Training
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Glass Trade Assistant Helper at Thompson Valley Glass
Kamloops, BC, Canada - Full Time
Skills Needed
Hand Tools, It, Communication Skills
Qualification
Graduate
Kitchen Helper / Pizza Maker at Gumbys Pizza
Gainesville, FL 32607, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Fireplace Installer - Helper at Service Experts Canada
Calgary, AB T2Z 3W4, Canada - Full Time
Skills Needed
Customer Focused Service, Communication Skills
Qualification
Diploma
Cook / Kitchen Help Part Time at The Whisky Barrel
Sault Ste. Marie, ON P6A 1L9, Canada - Full Time
Skills Needed
Cooking
Qualification
Diploma
Experience Required
Minimum 1 year(s)
IT Helpdesk Officer (Band 4) at Airedale NHS Foundation Trust
Keighley BD20 6TD, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Team Member and Kitchen help at Dunkin Donuts by WJD Corp
Brewster, NY 10509, USA - Full Time
Skills Needed
Product Quality, Flexible Schedule, It, Commitments
Qualification
Graduate
Commercial Garage Door Helper at Overhead Door Corporation
Edmonton, AB, Canada - Full Time
Skills Needed
Fall Protection, Welding, Safety Training, Climbing
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Help Desk Technician (Hybrid) at RedHelm*
Atlanta, Georgia, United States - Full Time
Skills Needed
Technical Support, Help Desk, Customer Service, Problem Solving, Microsoft Windows, Ticketing System, Attention To Detail, Communication, Windows Troubleshooting, Microsoft 365, Vpn Configuration, Network Troubleshooting, Remote Support, Analytical Skills, Interpersonal Skills, Active Directory
Specialization
1+ years of experience in technical support or help desk environments is required. Candidates should have strong attention to detail, excellent communication skills, and basic knowledge of Windows troubleshooting and Microsoft 365 support.
Delivery Driver / Shop Helper at Empringham Disposal Corp
Red Deer, AB, Canada - Full Time
Skills Needed
Transportation
Qualification
Graduate
Help Desk Support Technician at MedQuest Associates LLC
Alpharetta, GA 30005, USA - Full Time
Skills Needed
Software, Customer Service, Communication Skills, Service Orientation, Computer Science, Telecommunications, Operating Systems
Specialization
Computer Science
Qualification
Graduate
Experience Required
Minimum 3 year(s)
IT Support Analyst - Helpdesk at Northstar Anesthesia
Irving, TX 75038, USA - Full Time
Skills Needed
Software, Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Help Desk Support Specialist at The Waterworks LLC
Cincinnati, Ohio, USA - Full Time
Skills Needed
English, It, Communication Skills, Mobile Devices, Remote Control, Databases
Specialization
Two (2) years’ experience or two (2) or four (4) year degree or it related certifications (a+/sec+) or some combination of the above.
Qualification
Graduate
Tier III Helpdesk Technician at Pacific Office Automation
Portland, OR 97201, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Help Desk Services Specialist at Old Dominion University
Norfolk, VA 23529, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Early Help Engagement Adviser at Barnet and Southgate College
HBE4, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Help Desk Level II Technician at TeamLogic IT
Fort Myers, FL 33913, USA -
Full Time

Start Date

Immediate

Expiry Date

23 Nov, 25

Salary

62000.0

Posted On

24 Aug, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Sql, Ipv6, Sonicwall, Active Directory, Windows, Ipv4, Workstation, Microsoft, Citrix, Microsoft Azure, Terminal Services, Hyper V, Operating Systems, Vsphere

Industry

Information Technology/IT

Description

POSITION SUMMARY

Support Engineers handle Tier 1 and Tier 2 service requests both remotely and onsite. They troubleshoot technical issues, answer service desk calls, and escalate problems when needed. Responsibilities include maintaining a healthy ticket queue, logging time and notes in real-time, and managing their daily schedule.

REQUIRED TECHNICAL SKILLS

  • Skilled/Experienced proficiency in and ability to troubleshoot:
  • Windows 10 and 11 Operating Systems
  • Workstation and Server Hardware
  • Printer and Multi-function devices and technologies
  • Standard Windows Applications.
  • Microsoft Office Suite
  • Email and Mobile Device connectivity
  • Basic proficiency in and the ability to troubleshoot:
  • Mac OS troubleshooting
  • IPv4 and IPv6 technologies
  • LAN/WAN connectivity issues
  • Hyper-V, vSphere, Citrix, SQL, and Terminal Services
  • Active Directory
  • Windows Server2008– 2022
  • VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec)
  • Microsoft 365 and Microsoft Azure

EDUCATION

  • High School Diploma or GED (Two years college or equivalent work experience preferred).

Experience

  • Two years working in a Technical Support/Service Desk environment preferred.

Certifications and Licenses

  • CompTIA A+ or Equivalent required.
  • CompTIA Network+ or Equivalent preferred.

Compensation: $53,000.00 - $62,000.00 per year

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities
  • Identify, troubleshoot, and document user issues to resolution, while maintaining superior customer satisfaction.
  • Work with end users to resolve reactive support requests. These issues will be related to Windows servers and desktops, Microsoft cloud services including Microsoft 365 and Azure, firewalls, managed switches, and LAN/WAN connectivity issues.
  • Work to resolve proactive alerts and monitors generated by the NOC. These issues will be related to backups, viruses, impending hardware failures, licensing issues and more.
  • Manage your daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within preapproved targets.
  • Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
  • Improve customer service, perception, and satisfaction.
  • Effectively communicate the scope of work for all hourly clients.
  • Work in a team and communicate effectively.
  • Escalate service or project issues that cannot be completed within agreed service levels.
  • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
  • Document internal processes and procedures related to duties and responsibilities.
  • Responsible for entering time and expenses in AutoTask as it occurs.
  • Adheres to TeamLogic IT’s HIPAA and information security policies.
  • All other duties as assigned.
Help Desk Level II Technician at TeamLogic IT
Fort Myers, FL 33913, USA - Full Time
Skills Needed
Sql, Ipv6, Sonicwall, Active Directory, Windows, Ipv4, Workstation, Microsoft, Citrix, Microsoft Azure, Terminal Services, Hyper V, Operating Systems, Vsphere
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Helpdesk Associate-Part Time at NTT DATA
Guadalajara, jalisco, Mexico - Full Time
Skills Needed
Customer Service, Technical Support, Ms Office, Troubleshooting, Diagnostic Techniques, Problem Solving, Email Support, Documentation
Specialization
Candidates must have availability to work 22.5 hours per week and possess advanced English skills. A minimum of 6 months of experience in customer service is required.
Production Helper - $21+/hour at Lepage Bakeries Park St LLC
Lewiston, Maine, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Helper Manufacturing - C3201 at Boeing
Auburn, Washington, USA - Full Time
Skills Needed
Ged, Overtime, Relocation, Engineering Drawings, Specifications, Design
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Garage Door Installer Helper at Creative Door Services
Edmonton, AB T5V 1R9, Canada - Full Time
Skills Needed
Assessment, Welding, Climbing, Health, Fall Protection, Safety Training
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Glass Trade Assistant Helper at Thompson Valley Glass
Kamloops, BC, Canada - Full Time
Skills Needed
Hand Tools, It, Communication Skills
Qualification
Graduate
Kitchen Helper / Pizza Maker at Gumbys Pizza
Gainesville, FL 32607, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Fireplace Installer - Helper at Service Experts Canada
Calgary, AB T2Z 3W4, Canada - Full Time
Skills Needed
Customer Focused Service, Communication Skills
Qualification
Diploma
Cook / Kitchen Help Part Time at The Whisky Barrel
Sault Ste. Marie, ON P6A 1L9, Canada - Full Time
Skills Needed
Cooking
Qualification
Diploma
Experience Required
Minimum 1 year(s)
IT Helpdesk Officer (Band 4) at Airedale NHS Foundation Trust
Keighley BD20 6TD, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Team Member and Kitchen help at Dunkin Donuts by WJD Corp
Brewster, NY 10509, USA - Full Time
Skills Needed
Product Quality, Flexible Schedule, It, Commitments
Qualification
Graduate
Commercial Garage Door Helper at Overhead Door Corporation
Edmonton, AB, Canada - Full Time
Skills Needed
Fall Protection, Welding, Safety Training, Climbing
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Help Desk Technician (Hybrid) at RedHelm*
Atlanta, Georgia, United States - Full Time
Skills Needed
Technical Support, Help Desk, Customer Service, Problem Solving, Microsoft Windows, Ticketing System, Attention To Detail, Communication, Windows Troubleshooting, Microsoft 365, Vpn Configuration, Network Troubleshooting, Remote Support, Analytical Skills, Interpersonal Skills, Active Directory
Specialization
1+ years of experience in technical support or help desk environments is required. Candidates should have strong attention to detail, excellent communication skills, and basic knowledge of Windows troubleshooting and Microsoft 365 support.
Delivery Driver / Shop Helper at Empringham Disposal Corp
Red Deer, AB, Canada - Full Time
Skills Needed
Transportation
Qualification
Graduate
Help Desk Support Technician at MedQuest Associates LLC
Alpharetta, GA 30005, USA - Full Time
Skills Needed
Software, Customer Service, Communication Skills, Service Orientation, Computer Science, Telecommunications, Operating Systems
Specialization
Computer Science
Qualification
Graduate
Experience Required
Minimum 3 year(s)
IT Support Analyst - Helpdesk at Northstar Anesthesia
Irving, TX 75038, USA - Full Time
Skills Needed
Software, Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Help Desk Support Specialist at The Waterworks LLC
Cincinnati, Ohio, USA - Full Time
Skills Needed
English, It, Communication Skills, Mobile Devices, Remote Control, Databases
Specialization
Two (2) years’ experience or two (2) or four (4) year degree or it related certifications (a+/sec+) or some combination of the above.
Qualification
Graduate
Tier III Helpdesk Technician at Pacific Office Automation
Portland, OR 97201, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Help Desk Services Specialist at Old Dominion University
Norfolk, VA 23529, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Early Help Engagement Adviser at Barnet and Southgate College
HBE4, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate