De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 1,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs world-wide.
Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles—from bush flying to commercial aviation—and are celebrated for their rugged durability, operational versatility, and excellence in performance.
Over the decades, De Havilland Canada has evolved to meet the changing needs of the aviation industry. Today, we are more than just an aircraft manufacturer; we are a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of craftsmanship and innovation.
Profile
We are looking for a Demand Planner to join our team in Victoria, BC. The purpose of this role is to increase our ability to service our aftermarket demand and grow our capabilities in our manufacturing facility. This position will be responsible for accepting orders from our internal customers, creating demand with our manufacturing facilities and providing communication to our customers on delivery dates and schedule changes.

Role Summary

• Act as the primary point of contact between our manufacturing facilities and our internal customers in Calgary, Victoria and Toronto who support Aftermarket demand and MRO requirements
• Manage customer quotes, sales order, returns, repairs, and administration of contractual arrangements
• Respond promptly to customer questions, requests, and direct actions to the supply chain team as required
• Be accountable for managing the ongoing and assured supply of aircraft parts and services in line with De Havilland Canada’s requirements

Key Responsibilities

• Manage internal customer RFQs by coordinating necessary activities within Supply Chain.
• Review RFQ validity and check part parameters including price groups and respond back to the customer with part availability, price, and lead time.
• Accurate entry, review and management of customer orders including PO changes and customer schedule changes. Proactively communicate customer order status updates.
• Monitor email communications, handle direct phone calls, and participate in conference calls with customers.
• Make sure that data is actively managed within the ERP system so that reporting of KPIs is accurate and up to date. Includes monitoring and revising quotes, sales orders, RMAs, customer complaints.
• Work with Customer Quality and Quality Engineering to conduct root cause corrective action investigation and execution, to continually improve customer quality performance
• Identify current or pending obsolete / out of production part issues and develop and execute strategies to mitigate.
• Support new programs and special projects in supply chain.
• Engage fully with metric-based performance management system.
• Work closely with Manufacturing and MRO leaders to ensure delivery schedules of critical items are on track.

Education & Experience

• 2-5 years of experience in Customer Service, Planning, Purchasing or Sales environment
• Experience in the Aerospace sector is an asset
• Experience in a manufacturing environment is an asset
• Strong with ERP/MRP systems and MS Office

Skills

• Familiarity with manufacturing operations in multiple industries and commodities
• Experience in LEAN environments
• Strong communication skills and ability to influence others
• Excellent Written and verbal communication skills
• Ability to work with all levels of the organization

At De Havilland Aircraft of Canada (DHC), we are committed to protecting our people, customers, shareholders and the public through Health & Safety Excellence. As such, it is expected that all employees maintain strict adherence to Health & Safety Policies and to perform key physical tasks of the position described in the job description and interview process. This may include but is not limited to the ability to work in a variety of environmental conditions including temperature extremes, confined spaces, working at heights and with or around chemicals. Employees are expected to adhere to the use of personal protective equipment (PPE) when at work which must include but is not limited to the ability to maintain a positive fit test when mask use is required.
At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply. De Havilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.
Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, professional references, verification of employment history, verification of educational background and criminal background checks

Role Summary

• Act as the primary point of contact between our manufacturing facilities and our internal customers in Calgary, Victoria and Toronto who support Aftermarket demand and MRO requirements
• Manage customer quotes, sales order, returns, repairs, and administration of contractual arrangements
• Respond promptly to customer questions, requests, and direct actions to the supply chain team as required
• Be accountable for managing the ongoing and assured supply of aircraft parts and services in line with De Havilland Canada’s requirement

Key Responsibilities

• Manage internal customer RFQs by coordinating necessary activities within Supply Chain.
• Review RFQ validity and check part parameters including price groups and respond back to the customer with part availability, price, and lead time.
• Accurate entry, review and management of customer orders including PO changes and customer schedule changes. Proactively communicate customer order status updates.
• Monitor email communications, handle direct phone calls, and participate in conference calls with customers.
• Make sure that data is actively managed within the ERP system so that reporting of KPIs is accurate and up to date. Includes monitoring and revising quotes, sales orders, RMAs, customer complaints.
• Work with Customer Quality and Quality Engineering to conduct root cause corrective action investigation and execution, to continually improve customer quality performance
• Identify current or pending obsolete / out of production part issues and develop and execute strategies to mitigate.
• Support new programs and special projects in supply chain.
• Engage fully with metric-based performance management system.
• Work closely with Manufacturing and MRO leaders to ensure delivery schedules of critical items are on track