ABOUT PLAZA PREMIUM GROUP:

Hello! Welcome to Plaza Premium Group, we’re people passionate about “Making Travel Better”. We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don’t need to be from this industry, you do need to be passionate.

WHO WE ARE:

We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn’t just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.
In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world.
Together, we’ll make travel better!

REQUIREMENTS:

• Serving It Right certified.
• Able to work different hours of shift, no fixed schedule.
• Strong communication skills.
• Ability to use computers and knowledge to work with Microsoft applications (Word, Excel, PowerPoint).
• Good organizational skills.
• Positive attitude and self-motivated.
• High sense of responsibility and attention to detail.
• Ability to prioritize and problem solve.
• Knowledge of Vancouver International Airport an asset.
• Able to stand for long hours.
• Able to lift up 50lbs baggage.
  Job Types: Full-time, Part-time, Permanent
  Pay: From $19.10 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking

Ability to commute/relocate:

• Richmond, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In perso

• To be able to show an exceptional first impression, register and check in guests according to the Administrative Instruction (AI), monitor guests entering and leaving the lounge.
• Inform guests of walk-in prices, promotions, facilities and services, ensure all sales are captured in the various portals accurately.
• Perform customer verifications, verify payment method and process, collect accurate payment.
• To contact airlines for any necessary information if requested by the customer.
• To provide information of the airport and its facilities (Flight schedules and airlines information, direction to the departure gates, etc.) to the customers.
• Complete and maintain incident reports, daily activity reports, closing reports or other reports as requested by management.
• Match collected vouchers, credit card settlement report and cash with daily POS report, generate actual daily passenger report.
• Monitor, record and balance petty cash.
• Track and restore transaction problems and discrepancies, report issues/discrepancies with the various transaction portals.
• To be able to work as a team and assist other colleagues within different responsibilities.
• To take initiative to identify areas for improvement and participate in continual improvement activities.
• To undertake other jobs assigned by superiors from time to time.