Position Summary:
This position is responsible for mixing and serving of beverages, while establishing a safe and welcoming work environment for all employees and guests. Ensure compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and all applicable laws, policies, and procedures . Under the supervision of F&B Manager or Supervisor this role positively contributes to an entrepreneurial culture that is nimble, energized, growth oriented, to self-motivate and lead by example. Above all else, must be aligned with, and promote, Shorelines Casinos culture and philosophy of creating a great, memorable experience for our guests and colleagues.

Education & Qualification Requirements

• People-focused and committed to service excellence
• Proactive and solution-oriented with a drive to succeed
• Exceptional interpersonal and communication skills
• Bartending and serving experience preferred
• Customer service experience
• Ability to handle multiple tasks at one time
• Ability to stand for long periods of time
• Ability to lift 30 lbs.
• Previous P.O.S. experience an asset
• Smart Serve certification
• Ability to obtain and maintain registration as a Gaming Assistant with the Alcohol and Gaming Commission of Ontari

• Exceeds guest expectations by providing outstanding customer service
• Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
• Participates in the implementation of the departmental strategic plans
• Informs guests of any daily specials
• Selling food and beverage with an upbeat and positive attitude
• Takes guests orders and makes recommendations
• Prepares beverages
• Serves the guests and checks to ensure satisfaction
• Resolves guests issues or asks for management assistance if required
• Presents bills upon request and takes payments
• Cleans tables or counters and re-stocks bar when required
• Covers other bartender’s sections if required
• Liaises and communicates effectively with all appropriate operational departments
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Contributes toward workplace health, safety, and wellness initiatives
• Contributes to a team of engaged colleagues who care passionately about the business, site operations, and delivering a great guest experience
• Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints.
• Performs other duties as assigned or directed and assist other co-workers as needed

Education & Qualification Requirements

• People-focused and committed to service excellence
• Proactive and solution-oriented with a drive to succeed
• Exceptional interpersonal and communication skills
• Bartending and serving experience preferred
• Customer service experience
• Ability to handle multiple tasks at one time
• Ability to stand for long periods of time
• Ability to lift 30 lbs.
• Previous P.O.S. experience an asset
• Smart Serve certification
• Ability to obtain and maintain registration as a Gaming Assistant with the Alcohol and Gaming Commission of Ontario