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Hospitality Jobs in Canada

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Food & Beverage Opportunities - (Spring/Summer 2026) at Accor
Banff, Alberta, Canada - Full Time
Skills Needed
Pro Serve Certification, Food And Beverage Experience, Pos System Experience, Wine Knowledge, Beer Knowledge, Cocktail Knowledge, Customer Service, Cash Handling, Upselling Techniques, Food Transport, Function Setup, Schedule Flexibility, Physical Stamina, Teamwork, Communication Skills, Attention To Detail
Specialization
Candidates must have Pro-Serve Certification and previous experience in a high-volume hospitality environment. Specific experience requirements vary by position, with a minimum of 1-2 years needed for certain roles.
Experience Required
Minimum 2 year(s)
Golf Leadership Opportunities (Spring/Summer 2026) at Accor
Banff, Alberta, Canada - Full Time
Skills Needed
Valid Class 5 Drivers License, Flexible Hours, Teamwork, Independent Work, Golf Business Experience, Business Degree, Cpga Apprentice Program, Computer Skills, Interpersonal Skills, Problem Solving, Motivated, Guest Driven, Attention To Detail, Retail Experience
Specialization
Candidates should have a valid Class 5 Drivers License and be able to work flexible hours. Previous experience in a similar role in the golf business is preferred, along with relevant education.
Golf Food & Beverage (Spring/Summer 2026) at Accor
Banff, Alberta, Canada - Full Time
Skills Needed
Pro Serve Certification, Server Experience, Golf Course Operations Knowledge, Point Of Sale System Experience, Wine Knowledge, Beer Knowledge, Cocktail Knowledge, Plate Carrying Ability, Schedule Flexibility, Lifting Ability, Valid Driver's License
Specialization
Candidates must have Pro-Serve Certification and a minimum of 2 years' experience as a server in a high-volume environment. Knowledge of golf course operations and extensive beverage knowledge are essential.
Experience Required
Minimum 2 year(s)
Conference Services & Event Sales Manager at Accor
Calgary, Alberta, Canada - Full Time
Skills Needed
Event Management, Customer Service, Interpersonal Skills, Communication Skills, Problem Solving, Attention To Detail, Microsoft Office, Sales, Relationship Management, Planning, Food & Beverage, Audio Visual, Team Collaboration, Client Liaison, Billing Procedures, Safety Policies
Specialization
Candidates should have 3-5 years of hotel experience, preferably in event leadership roles. A post-secondary degree or diploma in a related field is an asset, along with strong customer service and communication skills.
Experience Required
Minimum 2 year(s)
Bilingual Concierge (Full-Time) at Accor
Ottawa, Ontario, Canada - Full Time
Skills Needed
Bilingual, Customer Service, Communication Skills, Interpersonal Skills, Problem Solving, Professional Presentation, Teamwork, Reliability, Attention To Detail, Ability To Work Under Pressure
Specialization
Previous customer-related experience is required along with outstanding guest service skills. Candidates must be fluent in both languages and possess strong interpersonal abilities.
General Accountant at Accor
Baie-Sainte-Anne, New Brunswick, Canada - Full Time
Skills Needed
Accounting, Financial Integrity, Supervision, Internal Controls, Cashflow Management, Forecasting, Budgeting, Team Leadership, Communication, Problem Solving, Journal Entries, Balance Sheet Reconciliation, Customer Orientation, Initiative, Flexibility, Adaptability
Specialization
Candidates should have a diploma or degree in accounting and a minimum of 2-3 years of relevant experience, including at least 2 years in a similar role within a hotel. Proficiency in accounting software such as Sun System, Micros/Symphony, Fidelio Materials Control, and Opera is required.
Experience Required
Minimum 2 year(s)
Cook at Healthcare Services Group, Inc.
Ottawa, Ontario, Canada - Full Time
Skills Needed
Meal Preparation, Food Safety, Sanitation Guidelines, Inventory Management, Customer Service, Recipe Following, Positive Attitude, Communication, Teamwork, Food Presentation, Dietary Restrictions, Physical Stamina, Servsafe Certification, Food Handler Certification
Specialization
A high school diploma or equivalent is required, along with previous cooking experience preferred. Candidates must comply with COVID-19 vaccination policies and have current food safety certifications.
Line Cook, Restaurants- Jump at Oliver & Bonacini
Toronto, Ontario, Canada - Full Time
Skills Needed
Food Preparation, Cooking, Knife Handling, Teamwork, Time Management, Food Safety, Sanitation, Attention To Detail, Communication, Problem Solving, Adaptability, Creativity, Inventory Control, Portion Control, Presentation Skills, Customer Service
Specialization
Candidates should have 1-2 years of experience in a high-volume kitchen and possess advanced cooking and knife handling skills. The role requires the ability to work effectively under pressure and a commitment to food safety and sanitation standards.
Group Sales Coordinator at Basecamp Resorts
Calgary, Alberta, Canada - Full Time
Skills Needed
Sales Coordination, Organizational Skills, Interpersonal Skills, Communication Skills, Reservation Systems, Customer Focused, Detail Oriented, Event Coordination, Revenue Reporting, Adaptability, Relationship Management
Specialization
Candidates must have proven experience in sales coordination or related roles and possess strong organizational skills. Excellent interpersonal and communication skills are essential for effective collaboration with clients and internal departments.
Experience Required
Minimum 2 year(s)
Fairmont Gold Attendant Part-time at Accor
Victoria, British Columbia, Canada - Full Time
Skills Needed
Food And Beverage Service, Attention To Detail, Interpersonal Skills, English Communication Skills, Self Motivation, Organizational Skills, Adaptability, Flexibility, Tact, Diplomacy, Grooming, Presentation
Specialization
A minimum of one year of recent experience in a food and beverage related position is required. Candidates must have 'Serving It Right' and 'Food Safe' certification and demonstrate excellent interpersonal and communication skills.
Greenskeeper/Turf Care (Spring/Summer 2026) at Accor
Banff, Alberta, Canada - Full Time
Skills Needed
Turf Care, Gardening, Landscaping, Teamwork, Independence, Physical Fitness, Knowledge Of Golf Rules, Tool Usage, Maintenance Work
Specialization
Previous experience in turf care, gardening, or landscaping is an asset. A valid Class 5 driver's license and the ability to perform tasks under minimal supervision are required.
Community & Culture Coordinator at Sige Relais Chateaux
Tofino, British Columbia, Canada - Full Time
Skills Needed
Interpersonal Skills, Communication, Organizational Skills, Creativity, Attention To Detail, Problem Solving, Time Management, Initiative, Confidentiality, Ms Office Suite, Canva, Team Engagement, Diversity, Inclusion, Community Building, Reporting
Specialization
The ideal candidate should possess strong interpersonal and organizational skills, along with a passion for creating memorable experiences. They should also have a commitment to diversity, inclusion, and community values.
Banquet Server (Part Time) at Accor
Edmonton, Alberta, Canada - Full Time
Skills Needed
Food & Beverage Service, Teamwork, Guest Relations, Problem Solving, Multitasking, Personal Hygiene, Safety Compliance, Physical Fitness
Specialization
Candidates should have a minimum of 1 year of experience in a similar role, preferably in Banquets or Conventions. They must also be able to lift trays, stand for long periods, and possess ProServe certification to serve alcohol in Alberta.
Superviseur·e de l'entretien ménager, temporaire (H/F/D) at Accor
Montebello, Quebec, Canada - Full Time
Skills Needed
Team Supervision, Customer Service, Organizational Skills, Interpersonal Skills, Stress Management, Microsoft Windows, Property Management System, Bilingualism
Specialization
Minimum of one year of team supervision experience is required, with a hospitality diploma considered an asset. Candidates should possess strong organizational and interpersonal skills and be bilingual in French and English.
Greenskeeper/Turf Care (Spring/Summer 2026) at Accor
Banff, Alberta, Canada - Full Time
Skills Needed
Turf Care, Gardening, Landscaping, Teamwork, Independence, Physical Fitness, Knowledge Of Golf, Driver's License, Grounds Maintenance, Equipment Operation
Specialization
Previous experience in turf care, gardening, or landscaping is an asset. A valid Class 5 driver's license and the ability to perform tasks under minimal supervision are required.
Hôte·esse (H/F/D) - Du 15 décembre 2025 au 15 janvier 2026 (saisonnier) at Accor
Montebello, Quebec, Canada - Full Time
Skills Needed
Customer Service, Reservation Management, Communication, Menu Knowledge, Teamwork, Time Management, Stress Management, Flexibility
Specialization
Previous experience in service is an asset, with a strong ability to communicate in both French and English. Candidates should be flexible, reliable, and able to work effectively under pressure.
Spa Practitioner - The Wickaninnish Inn at Sige Relais Chateaux
Tofino, British Columbia, Canada - Full Time
Skills Needed
Customer Service, Interpersonal Skills, Communication Skills, Organizational Skills, Attention To Detail, Multi Tasking, Problem Solving, Health And Wellness
Specialization
The ideal candidate should have exemplary customer service skills and a strong passion for the health and wellness industry. A minimum of 1000 hours of combined training in Massage Therapy modalities is required.
Security Agent at Accor
Whistler, British Columbia, Canada - Full Time
Skills Needed
Security Experience, Hospitality Experience, First Aid Certification, Drivers License, Basic Security Training
Specialization
Previous security or hospitality experience is required along with OFA level 2 First Aid Certification. A valid British Columbia Basic Security Training License and Class 5 Drivers License are also necessary.
Assistant Manager, Engineering at Accor
Banff, Alberta, Canada - Full Time
Skills Needed
Leadership, Technical Oversight, Strategic Planning, Budgeting, Team Development, Collaboration, Communication, Problem Solving, Organizational Skills, Energy Conservation, Safety Standards, Guest Experience, Training, Mentoring, Accountability, Precision
Specialization
A degree in mechanical engineering or skilled trade certification is required, along with 5+ years of leadership experience in a maintenance or engineering role. Strong communication skills and a natural sense of accountability are essential.
Experience Required
Minimum 5 year(s)
Staff Housing Attendant at Accor
Banff, Alberta, Canada - Full Time
Skills Needed
Customer Service, Housekeeping, Interpersonal Skills, Organizational Skills, Time Management, Physical Fitness
Specialization
Candidates should have a warm personality and excellent interpersonal skills. Previous housekeeping experience is an asset, and physical fitness is required for the role.
Food & Beverage Opportunities - (Spring/Summer 2026) at Accor
Banff, Alberta, Canada -
Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

17.86

Posted On

07 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Pro-Serve Certification, Food And Beverage Experience, POS System Experience, Wine Knowledge, Beer Knowledge, Cocktail Knowledge, Customer Service, Cash Handling, Upselling Techniques, Food Transport, Function Setup, Schedule Flexibility, Physical Stamina, Teamwork, Communication Skills, Attention To Detail

Industry

Hospitality

Description
Company Description Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. Job Description We are looking for dynamic and passionate individuals to join our Front of House teams across all of the Food & Beverage venues the Fairmont Banff Springs has to offer: 1888 Chophouse, Castello Italiano, Rundle Bar, STOCK Food & Drink, Vermillion Room and Waldhaus Dining Room & Pub. For more information on our Dining Outlets, visit our website - Restaurants in Banff - Fairmont Banff Springs (banff-springs-hotel.com) Available Opportunities Include: Host/ess Food Porter Sever - 2 years of a la cart experience required at minimum In-Room Dining Server Note - preference will be given to those that our available for the full season (May-October 15th) Starting Rate: $16.55 per hour - $17.86 per hour, this is dependent on the position. We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. What you will be doing: Host/ess: Meet, greet and seat guests and maintain daily floor plans to suit forecasted guest and staffing levels Food Porter: Transporting food from the kitchen to the dining room in a quick and efficient way Server: Maintain quality and timeliness of service and practice effective up selling and suggestive selling techniques to drive outlet revenue Maintain accurate billing, cash handling and float procedures In-Room Dining Server: Delivering orders and amenities to guest rooms Setting up and working functions in guest rooms for up to 75 guests Running of the Gold floor lounge Food & Beverage component. Qualifications Your experience and skills include: Must have Pro-Serve Certification for Alberta prior to your start date Previous experience in a high-volume and fast paced hospitality environment is preferred (experience required is dependent on position) POS system experience an asset Knowledge of the hospitality industry, with a love for all things food and drink Schedule flexibility, including early mornings, late nights, weekends, holidays Must be able to lift and carry up to 40+lbs and be able to be on your feet for 8 hours or more Additional Position Requirements: Host - Previous food and beverage experience required of 1 year at least Serer - Minimum 2 years’ experience as a Server in a high-volume and fast paced environment required. Must have extensive wine, beer and cocktail knowledge is essential Porter - 6 months previous food and beverage experience required preferably in a fast paced luxury environment and comfortable carry 3 plates at one time. Additional Information Job Perks & Benefits: Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal) Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] #CWMRSummer26

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Responsibilities
The roles involve greeting and seating guests, transporting food efficiently, and maintaining quality service. Additional responsibilities include accurate billing and delivering orders to guest rooms.
Food & Beverage Opportunities - (Spring/Summer 2026) at Accor
Banff, Alberta, Canada - Full Time
Skills Needed
Pro Serve Certification, Food And Beverage Experience, Pos System Experience, Wine Knowledge, Beer Knowledge, Cocktail Knowledge, Customer Service, Cash Handling, Upselling Techniques, Food Transport, Function Setup, Schedule Flexibility, Physical Stamina, Teamwork, Communication Skills, Attention To Detail
Specialization
Candidates must have Pro-Serve Certification and previous experience in a high-volume hospitality environment. Specific experience requirements vary by position, with a minimum of 1-2 years needed for certain roles.
Experience Required
Minimum 2 year(s)
Golf Leadership Opportunities (Spring/Summer 2026) at Accor
Banff, Alberta, Canada - Full Time
Skills Needed
Valid Class 5 Drivers License, Flexible Hours, Teamwork, Independent Work, Golf Business Experience, Business Degree, Cpga Apprentice Program, Computer Skills, Interpersonal Skills, Problem Solving, Motivated, Guest Driven, Attention To Detail, Retail Experience
Specialization
Candidates should have a valid Class 5 Drivers License and be able to work flexible hours. Previous experience in a similar role in the golf business is preferred, along with relevant education.
Golf Food & Beverage (Spring/Summer 2026) at Accor
Banff, Alberta, Canada - Full Time
Skills Needed
Pro Serve Certification, Server Experience, Golf Course Operations Knowledge, Point Of Sale System Experience, Wine Knowledge, Beer Knowledge, Cocktail Knowledge, Plate Carrying Ability, Schedule Flexibility, Lifting Ability, Valid Driver's License
Specialization
Candidates must have Pro-Serve Certification and a minimum of 2 years' experience as a server in a high-volume environment. Knowledge of golf course operations and extensive beverage knowledge are essential.
Experience Required
Minimum 2 year(s)
Conference Services & Event Sales Manager at Accor
Calgary, Alberta, Canada - Full Time
Skills Needed
Event Management, Customer Service, Interpersonal Skills, Communication Skills, Problem Solving, Attention To Detail, Microsoft Office, Sales, Relationship Management, Planning, Food & Beverage, Audio Visual, Team Collaboration, Client Liaison, Billing Procedures, Safety Policies
Specialization
Candidates should have 3-5 years of hotel experience, preferably in event leadership roles. A post-secondary degree or diploma in a related field is an asset, along with strong customer service and communication skills.
Experience Required
Minimum 2 year(s)
Bilingual Concierge (Full-Time) at Accor
Ottawa, Ontario, Canada - Full Time
Skills Needed
Bilingual, Customer Service, Communication Skills, Interpersonal Skills, Problem Solving, Professional Presentation, Teamwork, Reliability, Attention To Detail, Ability To Work Under Pressure
Specialization
Previous customer-related experience is required along with outstanding guest service skills. Candidates must be fluent in both languages and possess strong interpersonal abilities.
General Accountant at Accor
Baie-Sainte-Anne, New Brunswick, Canada - Full Time
Skills Needed
Accounting, Financial Integrity, Supervision, Internal Controls, Cashflow Management, Forecasting, Budgeting, Team Leadership, Communication, Problem Solving, Journal Entries, Balance Sheet Reconciliation, Customer Orientation, Initiative, Flexibility, Adaptability
Specialization
Candidates should have a diploma or degree in accounting and a minimum of 2-3 years of relevant experience, including at least 2 years in a similar role within a hotel. Proficiency in accounting software such as Sun System, Micros/Symphony, Fidelio Materials Control, and Opera is required.
Experience Required
Minimum 2 year(s)
Cook at Healthcare Services Group, Inc.
Ottawa, Ontario, Canada - Full Time
Skills Needed
Meal Preparation, Food Safety, Sanitation Guidelines, Inventory Management, Customer Service, Recipe Following, Positive Attitude, Communication, Teamwork, Food Presentation, Dietary Restrictions, Physical Stamina, Servsafe Certification, Food Handler Certification
Specialization
A high school diploma or equivalent is required, along with previous cooking experience preferred. Candidates must comply with COVID-19 vaccination policies and have current food safety certifications.
Line Cook, Restaurants- Jump at Oliver & Bonacini
Toronto, Ontario, Canada - Full Time
Skills Needed
Food Preparation, Cooking, Knife Handling, Teamwork, Time Management, Food Safety, Sanitation, Attention To Detail, Communication, Problem Solving, Adaptability, Creativity, Inventory Control, Portion Control, Presentation Skills, Customer Service
Specialization
Candidates should have 1-2 years of experience in a high-volume kitchen and possess advanced cooking and knife handling skills. The role requires the ability to work effectively under pressure and a commitment to food safety and sanitation standards.
Group Sales Coordinator at Basecamp Resorts
Calgary, Alberta, Canada - Full Time
Skills Needed
Sales Coordination, Organizational Skills, Interpersonal Skills, Communication Skills, Reservation Systems, Customer Focused, Detail Oriented, Event Coordination, Revenue Reporting, Adaptability, Relationship Management
Specialization
Candidates must have proven experience in sales coordination or related roles and possess strong organizational skills. Excellent interpersonal and communication skills are essential for effective collaboration with clients and internal departments.
Experience Required
Minimum 2 year(s)
Fairmont Gold Attendant Part-time at Accor
Victoria, British Columbia, Canada - Full Time
Skills Needed
Food And Beverage Service, Attention To Detail, Interpersonal Skills, English Communication Skills, Self Motivation, Organizational Skills, Adaptability, Flexibility, Tact, Diplomacy, Grooming, Presentation
Specialization
A minimum of one year of recent experience in a food and beverage related position is required. Candidates must have 'Serving It Right' and 'Food Safe' certification and demonstrate excellent interpersonal and communication skills.
Greenskeeper/Turf Care (Spring/Summer 2026) at Accor
Banff, Alberta, Canada - Full Time
Skills Needed
Turf Care, Gardening, Landscaping, Teamwork, Independence, Physical Fitness, Knowledge Of Golf Rules, Tool Usage, Maintenance Work
Specialization
Previous experience in turf care, gardening, or landscaping is an asset. A valid Class 5 driver's license and the ability to perform tasks under minimal supervision are required.
Community & Culture Coordinator at Sige Relais Chateaux
Tofino, British Columbia, Canada - Full Time
Skills Needed
Interpersonal Skills, Communication, Organizational Skills, Creativity, Attention To Detail, Problem Solving, Time Management, Initiative, Confidentiality, Ms Office Suite, Canva, Team Engagement, Diversity, Inclusion, Community Building, Reporting
Specialization
The ideal candidate should possess strong interpersonal and organizational skills, along with a passion for creating memorable experiences. They should also have a commitment to diversity, inclusion, and community values.
Banquet Server (Part Time) at Accor
Edmonton, Alberta, Canada - Full Time
Skills Needed
Food & Beverage Service, Teamwork, Guest Relations, Problem Solving, Multitasking, Personal Hygiene, Safety Compliance, Physical Fitness
Specialization
Candidates should have a minimum of 1 year of experience in a similar role, preferably in Banquets or Conventions. They must also be able to lift trays, stand for long periods, and possess ProServe certification to serve alcohol in Alberta.
Superviseur·e de l'entretien ménager, temporaire (H/F/D) at Accor
Montebello, Quebec, Canada - Full Time
Skills Needed
Team Supervision, Customer Service, Organizational Skills, Interpersonal Skills, Stress Management, Microsoft Windows, Property Management System, Bilingualism
Specialization
Minimum of one year of team supervision experience is required, with a hospitality diploma considered an asset. Candidates should possess strong organizational and interpersonal skills and be bilingual in French and English.
Greenskeeper/Turf Care (Spring/Summer 2026) at Accor
Banff, Alberta, Canada - Full Time
Skills Needed
Turf Care, Gardening, Landscaping, Teamwork, Independence, Physical Fitness, Knowledge Of Golf, Driver's License, Grounds Maintenance, Equipment Operation
Specialization
Previous experience in turf care, gardening, or landscaping is an asset. A valid Class 5 driver's license and the ability to perform tasks under minimal supervision are required.
Hôte·esse (H/F/D) - Du 15 décembre 2025 au 15 janvier 2026 (saisonnier) at Accor
Montebello, Quebec, Canada - Full Time
Skills Needed
Customer Service, Reservation Management, Communication, Menu Knowledge, Teamwork, Time Management, Stress Management, Flexibility
Specialization
Previous experience in service is an asset, with a strong ability to communicate in both French and English. Candidates should be flexible, reliable, and able to work effectively under pressure.
Spa Practitioner - The Wickaninnish Inn at Sige Relais Chateaux
Tofino, British Columbia, Canada - Full Time
Skills Needed
Customer Service, Interpersonal Skills, Communication Skills, Organizational Skills, Attention To Detail, Multi Tasking, Problem Solving, Health And Wellness
Specialization
The ideal candidate should have exemplary customer service skills and a strong passion for the health and wellness industry. A minimum of 1000 hours of combined training in Massage Therapy modalities is required.
Security Agent at Accor
Whistler, British Columbia, Canada - Full Time
Skills Needed
Security Experience, Hospitality Experience, First Aid Certification, Drivers License, Basic Security Training
Specialization
Previous security or hospitality experience is required along with OFA level 2 First Aid Certification. A valid British Columbia Basic Security Training License and Class 5 Drivers License are also necessary.
Assistant Manager, Engineering at Accor
Banff, Alberta, Canada - Full Time
Skills Needed
Leadership, Technical Oversight, Strategic Planning, Budgeting, Team Development, Collaboration, Communication, Problem Solving, Organizational Skills, Energy Conservation, Safety Standards, Guest Experience, Training, Mentoring, Accountability, Precision
Specialization
A degree in mechanical engineering or skilled trade certification is required, along with 5+ years of leadership experience in a maintenance or engineering role. Strong communication skills and a natural sense of accountability are essential.
Experience Required
Minimum 5 year(s)
Staff Housing Attendant at Accor
Banff, Alberta, Canada - Full Time
Skills Needed
Customer Service, Housekeeping, Interpersonal Skills, Organizational Skills, Time Management, Physical Fitness
Specialization
Candidates should have a warm personality and excellent interpersonal skills. Previous housekeeping experience is an asset, and physical fitness is required for the role.