QUALIFICATIONS:

The incumbent must have strong food service, customer service, and guest retention skills, - with strong attention to details and be comfortable with a variety of people. The incumbent must demonstrate friendliness, creativity, and flexibility in dealing with the public, youth participants and YOU staff. Additionally, the following qualifications are expected:

• Completion of Highschool or GED
• 1-2 years related work experience
• Safe Food Handling Certification
• Recommended Education: Customer Service certificate
• Assets:
• Smart Serve
• First Aid
• Demonstrated knowledge of guest retention and proven ability to successfully enhance guest experience, with the ability to mentor in the steps of service.
• Microsoft Office Suite (Word, Excel, SharePoint, and Outlook), digital media (as needed)
• Knowledge of public health standards for cleanliness and hygiene in the various kitchen areas, including refrigerators, storerooms, and product rotation to ensure high standards of freshness.
• Experience with production and plating/packaging of food production, with a strong focus on café and bistro meals of high standards to maintain the best quality food style possible.
• Experience with working in a quick service restaurant and using a Point-Of-Sale
• Demonstrated professional work habits, encourage staff to act with integrity and recognize this trait in others and reward them appropriately.
• Strong communication skills, including communicating additions or changes to the assignments as they arise throughout the shift.
• Ability to adhere to all Youth Opportunities Unlimited guidelines, policies, procedures, rules, and regulations.
• Demonstrated compliance with all governmental and regulatory requirements, ensuring safe food handling practices
• Valid Ontario G Class driver’s license in good standing

RESPONSIBILITIES:

• Executes day-to-day operations of Food and Beverage operations
• Interacts with guests and members of the community, providing superior service and representing YOU
• Implements and maintains strategies for café sales targets
• Prepares general correspondence
• Implements and maintains strategies towards the Perfect Guest Experience program
• Coordinates food safety and cleanliness program of Food and Beverage activities
• Promotes programming and providing tours to interested partners, clients, and internal YOU staff
• Assists with the training of new staff and students
• Participates in health and safety training, including WHMIS, and applies this knowledge in the workplace
• Report any violations of the Health and Safety Act or the regulations, or the existence of any hazard
• Ensure all workplace incidents are reported in a timely manner in accordance with legislation, and YOU policies and procedures for workplace injuries and incidents
• Other related duties, as required