JOB DESCRIPTION

• Respond to all reservation requests in a professional and engaging manner, with the goal of converting each inquiry into a confirmed booking by adhering to the hotel’s selling strategy. Ensure all necessary paperwork and administrative tasks are completed accurately for every reservation, and update information promptly in the property management system. Collaborate closely with the Reservation Manager to achieve these objectives.
• Provide training for all new agents and facilitate on-going training plan for each team member maintaining the appropriate training records accordingly
• Ensure information and training material is accurate, kept up-to-date and accessible to the team
• Ensure that all tasks are completed by the Reservation Agents as outlined in the shifts
• Have an understanding of the department goals and projections for average rate and occupancy levels
• Respond to all telephone call enquiries in an engaging manner whilst also adhering to the hotels call standards with the aim of converting the enquiry into a booking
• Possess a comprehensive knowledge of the Opera property management system and the relevant sections of the SynXis central reservation system.
• Have working knowledge of the Online Travel Agent and wholesale extranet sites sufficient to access reservations details in order to input reservations into the property management system and verify bookings as part of an arrival check.
• Fluent in both English & German with strong communication skills
• Proficient in using the Opera property management system and the relevant sections of the SynXis central reservation system.

ABOUT US

Rosewood Munich to Open in Autumn 2023 as the brand’s first property in Germany and seventh property in Europe. Housed in two landmark, historical buildings comprised of the former headquarters of the State Bank of Bavaria and the adjacent Palais Neuhaus-Preysing, a former grand aristocratic residence, Rosewood Munich will be ideally situated on Kardinal-Faulhaber-Strasse in the heart of the historic city center. The hotel will be located within walking distance of several of the city’s most popular sites and destinations, including central Marienplatz square, the Residenz city palace, Bavarian State Opera, and the Maximilian- and Theatinerstraße shopping districts, as well as world renowned museums. Rosewood Munich will offer 132 spacious guestrooms and suites designed to complement the property’s original façade and iconic stairways, which remain well preserved and contribute to the city of Munich’s ensemble of historical buildings. The property will boast an inviting lobby lounge and two distinct dining venues, which include a full service restaurant and a vibrant bar. Rosewood Munich will also feature a full service spa, which will house five treatments rooms, as well as an indoor pool and fitness area. Additionally, the hotel will include extensive meetings and events spaces to accommodate a variety of private gatherings, conferences, and special events for up to 400 guests

Please refer the Job description for details