HOSPITALITY TEAM LEADER - HIGH LINE

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Salary: £26,726 per annum
Department: Hospitality
Location: Birmingham
Published: 05 Sep 2025
Brand: Resorts World Birmingham
Closing Date: 25/09/2025
Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, Vortex Gaming family arcade, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Are you the calm, confident presence that keeps the team on track and the energy high? Do you thrive in fast-paced environments and know how to bring people together to deliver great results? We’re looking for a Hospitality Team Leader to support our Highline operations and guide the team when management isn’t on site. You’ll help run shifts smoothly, set the tone for service, and keep exceptional standards.

Key skills and responsibilities include:

• Confidently overseeing the hospitality team in the absence of management.
• Skilled in guiding and supporting teams with composure and focus.
• Self-motivated, driven and ready to take ownership.
• Experience managing teams in busy bar environments (cocktail and free pouring knowledge a plus).
• Experienced in delivering excellent guest service.
• Comfortable with cashing up, closing duties and shift running (training provided).
• A steady presence who brings structure, positivity and momentum to every shift.

In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits, read more details below.

WHAT IS A GENTING EMPLOYEE?

At Genting it’s important that we find and keep the best people that can do the job. However, although finding the right skills and experience for the job is vital, it is just as important that our new team members are able to behave in the way that we expect of all our employees and that they live and breathe our values.
Genting focuses on recruiting high calibre and outgoing candidates from the widest fields possible who are as excited about our brands as we are and want to work and grow with a leading global player in the leisure, casino and hospitality sector.

So what are we looking for I hear you ask? If you feel you tick the below boxes then we would like to hear from you!

• Are enthused about working for Genting, and strongly believe in our values
• Demonstrate a positive, can-do attitude
• Have outstanding customer service skills
• Are friendly, helpful and supportive towards all team members
• Take pride in their appearance
• Reliable and hard working
• Are flexible to fit in with our 24 hour business
• Bring some personality and fun to the workplace!
• Online Discount portal
• A range of “flexible benefits”* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
• Life Cover
• Numerous discounts across Resorts World Birmingham and the NEC Campus
• Discounts across the wider Genting UK brand
• Discounted on-site gym membership
• Discounted bus and rail passes with National Express
• Pension
• Uniform provided
• Employee Assistance Programme
• Free on-site parking
• Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.

As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year.

We also continually looks at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.

• subject to eligibility

• Confidently overseeing the hospitality team in the absence of management.
• Skilled in guiding and supporting teams with composure and focus.
• Self-motivated, driven and ready to take ownership.
• Experience managing teams in busy bar environments (cocktail and free pouring knowledge a plus).
• Experienced in delivering excellent guest service.
• Comfortable with cashing up, closing duties and shift running (training provided).
• A steady presence who brings structure, positivity and momentum to every shift