ABOUT US:

We proudly operate a collection of distinctive properties in the heart of Liverpool City Centre, including:

• Seel Street Apartments
• Duke Street Apartments
• Duke Street Townhouse
• Tunnage Square Apartments
• The Penthouse Collection

Each location offers a unique experience, but all are united by exceptional service, thoughtful design, and a true sense of home.

ABOUT THE ROLE:

We are seeking an experienced Duty Manager to join our operations team. This is a hands-on, customer-facing role ideal for someone who has already worked in a management or supervisory position within a hotel, serviced apartment, or similar hospitality environment.
As Duty Manager, you’ll be responsible for overseeing the day-to-day running of the apartments, ensuring high standards across all departments and supporting team members on shift. You’ll be confident managing operations, solving problems in real time, and delivering an exceptional guest experience all while maintaining a calm, professional presence.
This role offers the opportunity to take real ownership of your shift, contribute to ongoing service improvements, and work closely with senior leadership.

KEY RESPONSIBILITIES

• Be the senior point of contact for guests and staff during your shift
• Oversee smooth daily operations across all departments
• Supervise, lead, and motivate team members to ensure excellent service
• Respond swiftly and professionally to guest queries, complaints, and incidents
• Monitor cleanliness, presentation, and compliance with health & safety standards
• Liaise with housekeeping, maintenance, and external contractors as and when needed
• Manage shift reports, stock control, and handovers
• Assist with team training and performance development
• Uphold company policies, procedures, and brand standards