Would you like to join the Team at the Titanic Hotel Belfast and continue to build and grow your career?
We are looking for an Assistant Conference and Banqueting Manager to join us!
At Titanic Hotel Belfast, we look for people who are friendly, welcoming and full of life, people who are always finding ways to make every guest’s experience enjoyable. Titanic Hotel Belfast opened its doors for business in September 2017. This luxury 119-bedroom hotel was created in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone travelling to the Titanic Quarter on business or for pleasure. The Harland & Wolff Drawing Offices, the earliest parts of these historic buildings, date from the 1880s and, over the following 100 years, played an essential part in the design of many of the world’s most famous ocean liners, the creation of the ‘floating hotel’ and influenced the design of many of today’s cruise ships. Belfast is the birthplace of the Titanic, and this heritage hotel is a sister to our award-winning Titanic Hotel, Liverpool. The hotel has been restored and operated by Harcourt Developments, an international property development company with over 50 years of experience repairing and renovating listed heritage buildings.

JOB PURPOSE:

As Assistant Conference and Banqueting Manager, you will be responsible for assisting to manage operations to deliver an exceptional guest and team member experience; manage, train, and develop team members, and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards.

MAIN DUTIES AND RESPONSIBILITIES:

• Assist in managing Wedding, Event, and Conference operations
• Maintain exceptional levels of customer service
• Assist in managing, training and developing the team
• Work within budgeted guidelines in relation to payroll setting correct work schedules
• Assist in recruiting and plan the labour resource in line with budget and business needs encompassing rotas, forecasting and TNA control
• Assist in controlling all cost nominals associated with the department through the implementation of control systems and procedures
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post-meeting minutes generated
• To attend and contribute to all daily/weekly team meetings
• Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display
• To have a thorough knowledge of and adherence to the law regarding the following company regulations:
• Licensing laws
• Health and safety regulations
• Food handling and hygiene regulations
• Fire regulations and procedures
• First aid procedures
• To be a good example of the company dress code and appearance standards – ensuring that your team fully comply with these
• To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of the Conference and Banqueting Manager/Deputy General Manager Manager/General Manager

YOUR ROLE IN OUR STORY

As a potential new team member, your role will go beyond a job title. You will be an ambassador of our legacy, embodying the spirit of the Titanic in every guest interaction, ensuring the legend lives on through exceptional service and attention to detail.
Whether you’re starting your career or seeking a dynamic new challenge, Titanic Hotel Belfast is not just a great place to work; it’s a place where you can be part of something truly monumental.