DUTY MANAGER AT HYATT CENTRIC MELBOURNE

Based on site in Melbourne CBD, the Duty Manager is a vital role within the Front Office Team, responsible for overseeing hotel operations, whilst ensuring all guests’ requests are met efficiently and seamlessly by creating memorable experiences. We’re seeking a passionate leader who is driven to create unforgettable experiences for our guests while nurturing and guiding a dynamic team.

CULTURE STATEMENT:

We Are Team Centric!
Team Centric brings together all departments with a “got your back” attitude.
We embrace flexibility and enable adaptability both inside and outside our role and job descriptions.
We encourage each other to be our authentic selves and to create meaningful, personalised experiences for our colleagues and guests.
Each team member plays a vital role in fostering a sense of belonging and purpose at work.
Collaborating together, we promote growth and spark innovation, using our pride to strive toward collective goals and fueling our passion for what we do.
Our team respects each other’s uniqueness, ensuring everyone feels safe, valued, and included.

KEY RESPONSIBILITIES:

• Supervise and inspire the Front Office team, ensuring that every guest interaction is seamless and every service delivery exceeds expectations.
• Assist the Assistant Front Office Manager in creating departmental policies and procedures, implementing Hyatt brand standards and ensuring all are upheld in the ongoing operation
• Assist in driving upsell targets, promotions and events to maximise revenue
• Lead the hotel in the absence of senior staff, responding to guest enquiries hotel wide
• Oversee our elite and VIP guests, creating effortless and unique experiences
• Respond to emergencies within the hotel, acting as Chief Warden and First Aid Officer
  Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU WILL REQUIRE THE FOLLOWING ATTRIBUTES:

• Previous experience working in a Front Office Team as a Team Leader, Supervisor or Duty Manager within a upmarket or lifestyle hotel environment
• Excellent time management skills with the ability to multi-task and keep calm under pressure
• A natural leader with the ability to coach, mentor, and inspire your team to deliver outstanding results.
• Flexibility to work on a rotating roster, including weekends and public holidays, ensuring smooth operations at all times
• Exceptional interpersonal and communication skills along with strong service recovery skills
• Responsible Service of Alcohol (RSA) Certificate
• Full Australian Driver’s License (international driver’s license may be considered)