NASHVILLE HOTEL

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.
The Omni Nashville Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.
Job Description:

• To work as part of the Mokara Spa Team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.
• Responsible for scheduling and confirming appointments, greeting guests, providing locker set up of robes and slippers, beverages and checking in and checking out of guests.
• Ensure pre-selling, up-selling and cross-selling of services and retail products to each guest.
• Relay with confidence both product and service benefits to guests and assist with closing of retail sales.
• Provide tours of the spa and offer/serve beverages as needed.
• Communicate spa promotions with guests.
• Maintain cleanliness and neatness of spa facility, locker room and fitness center.
• Responsible for escorting guests to the locker room, relaxation area and enlightening them on their services.
• Perform daily general cleaning and minor maintenance tasks in the spa facility.
• Responsible for opening and/or closing of the sauna, steam room and whirlpool areas, and their daily sanitation.
• Ability to ensure cash handling procedures are always adhered to.
• Ensure all guest challenges are resolved in a timely manner and management is made aware of situation