We are offering both full & part-time contracts and flexibility, but the role does entail late nights and weekends, in line with our operational timings

JOB SUMMARY:

The House of KOKO, a luxury members’ club spanning four floors, including a rooftop dining space, cocktail bars, a piano lounge, and a hidden speakeasy, is seeking an engaging, service-driven Waiter to deliver world-class hospitality and create memorable guest experiences.
As a Waiter, you will be at the forefront of guest interactions, ensuring seamless service, a warm and welcoming atmosphere, and a refined yet personable approach. You will work closely with the front-of-house team to deliver an immersive dining and bar experience, ensuring that every guest feels valued, engaged, and eager to return.
With a genuine passion for hospitality, a proactive mindset, and a keen eye for detail, you will play a key role in shaping the atmosphere and energy of the club, making every service moment polished, dynamic, and on-brand.

• Deliver impeccable and engaging service, ensuring every guest interaction is seamless, personalised, and welcoming.
• Create a vibrant and immersive atmosphere, setting the tone for a memorable and elevated experience.
• Anticipate guest needs with an intuitive and proactive approach, exceeding expectations at every opportunity.
• Maintain floor presence and energy, ensuring service remains polished, efficient, and aligned with the club’s ethos.
• Work closely with bar, kitchen, and floor teams to provide a smooth and cohesive guest experience.
• Identify opportunities to elevate guest experiences and drive revenue through personalised recommendations and upselling premium offerings.
• Ensure all areas are fully set and ready for service, aligning with brand expectations and operational standards.
• Support in coordinating reservations and table service, ensuring a smooth and seamless guest flow.
• Monitor guest interactions, floor activity, and service delivery, stepping in proactively to resolve challenges.
• Assist with service process improvements, working with management to optimise guest satisfaction and efficiency.
• Work alongside senior team members to uphold high service standards, fostering a culture of accountability, engagement, and teamwork.
• Contribute to ongoing training and service development, ensuring consistency and best-in-class execution.
• Lead by example with a positive, solutions-driven attitude, inspiring colleagues to strive for excellence.
• Uphold health, safety, and licensing compliance in all areas of service, ensuring a safe and professional environment.
• Maintain venue policies, guest protocols, and service expectations, ensuring precision and consistency at all times.
• Work alongside management to uphold quality control, from presentation to guest engagement