The role of the Receptionist/Reservations Agent is a fixed term, 6 months, full time contract, to book guests into the Club, to take payments and to advise guests of the facilities available to them. The Receptionist/Reservations Agent is expected to answer any questions the guests may have and to deal with them in a helpful and professional manner.

You will be responsible for:

• Meeting all guests and dealing with their requirements in a friendly and pleasant manner.
• To be able to operate all alarm systems in the Reception area.
• Flexible to work any shift (ie; Late: 2.30pm – 23.00pm: Early: 7.00am to 2.30pm, and some 8.30am to 17.00pm). including weekends and bank holidays
• Deliver excellent customer service at all times
• Deal with all enquiries in a professional and courteous manner, in person on the telephone or via email
• Administer all reservations, cancellations and no-shows in line with company policy
• To be aware of emergency, safety and first aid procedures and to report all accidents to the Duty Manager

The ideal candidate should have:

Good IT Skills

• Previous Reception experience in hospitality preferable but not essential as full training will be given.
• Excellent communication skills and enjoys motivating the team
• Good level of English is essential.

The successful candidate will receive the following benefits:

• Employee Health Care
• Contributory pension scheme
• Gym membership
• Free meals on duty

Working hours: 40 hours per week
The Union Jack Club has been standing at Waterloo for over 100 years. Its founder was Ethel McCaul, a Royal Red Cross nurse and her vision remains our primary purpose today: to provide serving and former non-commissioned members of the Armed Forces and their families with a comfortable and friendly base for their visits to London with over 20 million guests since its doors opened.
The Union Jack Club is a charity for serving and former Non-Commissioned Members of the Armed Forces, providing a haven with all the facilities and more of a modern hotel in a relaxed and comfortable environment.
Successful candidates will be contacted within 10 working days to take your application onto the next stage. Due to the high volume of applications, we are unable to notify unsuccessful candidates. If you do not hear from us within this period, unfortunately your application has been unsuccessful.
All applicants invited to attend an interview will be asked to produce documents that prove their right to work in the UK.
Job Type: Full-time
Pay: £27,819.59 per year

Benefits:

• Canteen
• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Gym membership
• Health & wellbeing programme

Schedule:

• 8 hour shift

Experience:

• hotel reception: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

• Meeting all guests and dealing with their requirements in a friendly and pleasant manner.
• To be able to operate all alarm systems in the Reception area.
• Flexible to work any shift (ie; Late: 2.30pm – 23.00pm: Early: 7.00am to 2.30pm, and some 8.30am to 17.00pm). including weekends and bank holidays
• Deliver excellent customer service at all times
• Deal with all enquiries in a professional and courteous manner, in person on the telephone or via email
• Administer all reservations, cancellations and no-shows in line with company policy
• To be aware of emergency, safety and first aid procedures and to report all accidents to the Duty Manage