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Healthcare Customer Service (Remote) - PM Shift at Continuum Global Solutions
, New Mexico, United States - Full Time
Skills Needed
Customer Service, Active Listening, Verbal Communication, Written Communication, Problem Solving, Empathy, Healthcare Knowledge, Computer Proficiency, Call Center Experience, Medicare Experience, Medicaid Experience, Attention To Detail, Adaptability, Teamwork, Time Management, Technical Support
Specialization
Candidates must be at least 18 years old and possess a high school diploma or equivalent, along with a minimum of 6 months of experience in a health plan call center. Exceptional customer service skills and the ability to navigate multiple computer applications are essential.
Healthcare Architect/Facility Planner II & III at The Innova Group
Austin, Texas, USA - Full Time
Skills Needed
Outlook, Alteryx, Drive, Powerpoint, Consideration, Sql, Autocad, Pivot Tables, Bluebeam, Color, Sketchup, Evaluations, Functional Programming, Power Bi, Interior Design, Facility Assessment, Design, Conditional Formatting, Revit, Business Intelligence Tools, Excel, Tableau
Specialization
Architecture or interior design master’s or professional degree desirable
Qualification
Graduate
Healthcare Tech (CNA) - Pekin - Medical Unit at Carle Health
Pekin, IL 61554, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior IT Business Architect Healthcare (m/w/d) at BWI GmbH
22587 Hamburg, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Sales Engineer - Healthcare IT (all genders) at Jacobian
, , United States - Full Time
Skills Needed
Technical Sales, Healthcare It, Client Relationships, Presentation Skills, Communication Skills, Analytical Skills, Problem Solving, Collaboration, Attention To Detail, Results Driven, Microsoft Office Suite, Hubspot, Cloud Computing, Ai, Networking, Telecommunications
Specialization
A bachelor's degree in Computer Science, Business, or a related field is required, with a minimum of 5 years of relevant healthcare IT technical sales experience. Strong technical understanding of IT services and excellent communication skills are essential.
Experience Required
Minimum 5 year(s)
Healthcare Customer Service (Remote) - PM Shift at Continuum Global Solutions
, Mississippi, United States - Full Time
Skills Needed
Customer Service, Active Listening, Verbal Communication, Written Communication, Problem Solving, Empathy, Healthcare Knowledge, Computer Proficiency, Call Center Experience, Medicare Experience, Medicaid Experience, Troubleshooting, Documentation, Compliance, Time Management, Adaptability
Specialization
Candidates must be at least 18 years old and possess a high school diploma or equivalent, along with a minimum of 6 months of experience in a health plan call center. Exceptional customer service skills and the ability to navigate multiple computer applications are essential.
Cortex and Cloud Sales Specialist (Healthcare) at Palo Alto Networks
Minneapolis, Minnesota, United States - Full Time
Skills Needed
Sales Experience, Cybersecurity Sales, Customer Relationships, Strategic Sales Campaigns, Technical Discussions, Collaboration, Channel Partners, Solution Sales Methodologies, Cio Relationships, Ciso Relationships, Complex Solutions, Sales Forecasting, High Growth Environment, Innovation, Enterprise Accounts, Siem Solutions
Specialization
Candidates should have over 5 years of field sales experience in the cybersecurity industry, with a focus on enterprise-level accounts. Experience with SIEM, EDR, XDR, SOC, and SOAR solutions is highly preferred, along with established relationships with CIOs and CISOs.
Experience Required
Minimum 5 year(s)
Cortex and Cloud Sales Specialist (Healthcare) at Palo Alto Networks
Omaha, Nebraska, United States - Full Time
Skills Needed
Sales Experience, Cybersecurity Sales, Customer Relationships, Strategic Sales Campaigns, Technical Discussions, Cross Functional Collaboration, Channel Partners, Solution Selling, Cio Relationships, Ciso Relationships, Sales Forecasting, Complex Solutions, High Growth Environment, Innovation, Enterprise Accounts, Siem Solutions
Specialization
Candidates should have over 5 years of field sales experience in cybersecurity, with a focus on enterprise accounts and complex sales. They must possess established relationships with CIOs and CISOs and demonstrate expertise in solution sales methodologies.
Experience Required
Minimum 5 year(s)
Cortex and Cloud Sales Specialist (Healthcare) at Palo Alto Networks
Seattle, Washington, United States - Full Time
Skills Needed
Sales, Cybersecurity, Customer Relationships, Strategic Sales, Technical Discussions, Collaboration, Channel Partners, Solution Selling, Siem, Edr, Xdr, Soc, Soar, Innovation, Revenue Growth, Cio Relationships, Ciso Relationships
Specialization
Candidates should have over 5 years of field sales experience in the cybersecurity industry, with a focus on enterprise-level accounts. Experience with complex sales methodologies and established relationships with CIOs and CISOs is highly preferred.
Experience Required
Minimum 5 year(s)
Healthcare Services Manager - RN - Full Time at Presbyterian Communities of South Carolina
West Columbia, South Carolina, United States - Full Time
Skills Needed
Healthcare Management, Clinical Supervision, Team Leadership, Staff Recruitment, Quality Improvement, Regulatory Compliance, Collaboration, Nursing, Electronic Medical Records, Patient Care, Mentoring, Administrative Duties, Health Services, Long Term Care, Senior Living, Cpr Certification
Specialization
Candidates must be licensed as an RN in South Carolina and have at least 2 years of clinical supervisory experience in a healthcare setting. Experience in senior living or long-term care is preferred, along with CPR certification.
Experience Required
Minimum 2 year(s)
Pharmacy Healthcare Advisor - Hickey's Ongar at Hickeys Pharmacy Group
DUBLIN 15, County Dublin, Ireland - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Registered Nurse (RN) HealthCare Coordinator at Benchmark Human Services
Warner Robins, Georgia, United States - Full Time
Skills Needed
Healthcare Coordination, Crisis Intervention, Training, Clinical Oversight, Medication Management, Documentation, Emergency Response, Advocacy, Health Services Support, Plan Development, Assessment, Monitoring, Regulatory Compliance, Communication, Team Collaboration, Behavioral Support
Specialization
Candidates must have a current RN license in Georgia and experience in IDD or mental health nursing is preferred. A valid driver's license with no limitations is also required.
Experience Required
Minimum 2 year(s)
Healthcare Marketing and Sales Representative at Western Illinois Home Health Care, Inc.
Canton, Illinois, United States - Full Time
Skills Needed
Sales, Marketing, Communication, Healthcare, Relationship Building, Advocacy, Education, Self Motivation, Independence, Public Relations, Knowledge Acquisition, Customer Relationship Software, Medicare Guidelines, Home Care Services, Patient Advocacy, Team Coordination
Specialization
Candidates should have previous experience in sales, marketing, communications, nursing, or a related field. A self-directed and self-motivated individual with excellent communication skills is preferred.
Experience Required
Minimum 2 year(s)
Sales Manager (m/w/d) – Healthcare Recruiting at Joscocare Gmbh
6FAM, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Mobile Integrated Healthcare Paramedic - City at OKC Career Site
Oklahoma City, Oklahoma, United States - Full Time
Skills Needed
Emergency Medical Care, Patient Advocacy, Community Services, Time Management, Communication, Teamwork, Problem Solving, Cpr Certification, Emergency Response, Patient Assessment, Healthcare Coordination, Medical Transportation, Report Writing, Health Protocols, Safety Compliance, Customer Service
Specialization
Candidates must have a minimum of two years of experience as a Licensed Emergency Medical Technician - Paramedic and possess relevant certifications. A high school diploma or equivalent is also required.
Experience Required
Minimum 2 year(s)
Interim Senior Accountant | Healthcare | Remote at Vaco by Highspring
Brentwood, TN 37027, USA - Full Time
Skills Needed
Multi Site, Acute Care, Finance, Addition
Specialization
Accounting finance business or similar
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Healthcare Assistants – Maynooth & Celbridge at Right at Home Ireland
Ireland, England, United Kingdom - Full Time
Skills Needed
Care Skills, Care Of The Older Person, Communication Skills, Interpersonal Skills, Compassion, Proactive Approach, Mobility Assistance, Personal Care, Household Tasks, Meal Preparation, Companionship, Emotional Support, Social Activities, Wellbeing Reporting
Specialization
You need a minimum of 2 QQI Level 5 modules in Care Skills and Care of the Older Person. At least 12 months of experience in care is desirable, along with excellent communication and interpersonal skills.
Experience Required
Minimum 2 year(s)
Key Account Manager (Hospitality or Healthcare) at Trusted Doctors
Sharjah, , United Arab Emirates - Full Time
Skills Needed
Ownership, Negotiation, Site Visits, Long Term Business Relationships, Interpersonal Skills, English
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Analyst, Data Strategy & Analytics (Healthcare) at Kepler Group
Philadelphia, Pennsylvania, United States - Full Time
Skills Needed
Data Analysis, Data Visualization, Digital Media, Marketing Strategy, Google Tag Manager, Google Analytics, Datorama, Sql, Python, Communication Skills, Relationship Building, Attention To Detail, Self Management, Entrepreneurial Mindset, Quantitative Skills, Team Collaboration
Specialization
Candidates should have a bachelor's degree in business, marketing, or an analytical discipline, along with strong quantitative skills and comfort with data analysis tools. A strong interest in marketing and data visualization, as well as excellent communication skills, are also essential.
Healthcare Outreach Assistant - ZR_29458_JOB at BruntWork
Quezon City, Metro Manila, Philippines - Full Time
Skills Needed
Outbound Calling, Appointment Setting, Healthcare Background, Fluent English, Customer Service, Empathetic Communication, Web Based Platforms, Professional Phone Manner
Specialization
Experience with outbound calling or appointment setting is required, along with a healthcare or medical background. Strong customer service orientation and the ability to communicate empathetically with elderly patients are essential.
Healthcare Customer Service (Remote) - PM Shift at Continuum Global Solutions
, New Mexico, United States -
Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

15.5

Posted On

28 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Active Listening, Verbal Communication, Written Communication, Problem Solving, Empathy, Healthcare Knowledge, Computer Proficiency, Call Center Experience, Medicare Experience, Medicaid Experience, Attention to Detail, Adaptability, Teamwork, Time Management, Technical Support

Industry

Outsourcing and Offshoring Consulting

Description
Are you an exceptional listener when it comes to challenges and solving problems? Can you, with your impressive communication skills, empathy, and willingness to help others in a way that provides a positive experience? Do you want to AIM HIGHER.REACH FARTHER, ACT BOLD.BE PASSIONATE, BE ONE.HELP MANY, BE DIFFERENT.BE YOU, and LEARN MORE.TAKE ACTION?   JOIN OUR TEAM TODAY! This full-time position offers paid training, health benefits, opportunities for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and show your care for every customer. We are hiring remote Healthcare Customer Service Representatives who will support inbound calls from US based members/providers who have questions about their health, wellness, pre-authorizations, copayments, and plans/coverage.   RESPONSIBILITIES: Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc. Guide callers through troubleshooting, navigating self-service options use company sites and/or using products or services Utilize client specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits Empathize and resolve concerns to simplify the customer’s healthcare experience Navigate through multiple computer applications with speed & accuracy Adapt to learn new call types when business needs change & flex support in those areas   WORK AT HOME REQUIREMENTS High-Speed Internet With At Least 50 Mbps Download Speed & 10 Mbps Upload Speed (No Satellite, Wi-Fi, or Cellular/Wireless Carrier Internet Services) Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use) Dedicated, quiet, & secure workspace with no distractions A USB wired headset with noise canceling microphone   ADDITIONAL REQUIREMENTS: 18+ Years & High School diploma or its equivalent Minimum of 6 months of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service) Medicare and/or Medicaid experience would be a plus Exceptional customer service, active listening, and verbal and written communication skills High computer proficiency and navigation of multiple applications Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, extend hours 24/7 to small staff) Professional Positive Attitude & Courteous Telephone Etiquette Customer focused personality and a desire to help people   BENEFITS & PERKS: $15 per hour in training, pay increases to $15.50 after training is completed + Overtime during peak needs If you are Bi-lingual in Spanish, the pay rate is $17 per hour Access up to 50% of your pay immediately after your shift Health Insurance (Medical, Dental, Vision) & Other Benefits Pet Insurance Paid, Virtual Training Remote work environment Opportunity for Professional Development Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.   Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).   Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com.        
Responsibilities
Healthcare Customer Service Representatives will support inbound calls from US-based members/providers regarding health-related inquiries. They will actively listen to customers, provide essential information, and resolve concerns to enhance the healthcare experience.
Healthcare Customer Service (Remote) - PM Shift at Continuum Global Solutions
, New Mexico, United States - Full Time
Skills Needed
Customer Service, Active Listening, Verbal Communication, Written Communication, Problem Solving, Empathy, Healthcare Knowledge, Computer Proficiency, Call Center Experience, Medicare Experience, Medicaid Experience, Attention To Detail, Adaptability, Teamwork, Time Management, Technical Support
Specialization
Candidates must be at least 18 years old and possess a high school diploma or equivalent, along with a minimum of 6 months of experience in a health plan call center. Exceptional customer service skills and the ability to navigate multiple computer applications are essential.
Healthcare Architect/Facility Planner II & III at The Innova Group
Austin, Texas, USA - Full Time
Skills Needed
Outlook, Alteryx, Drive, Powerpoint, Consideration, Sql, Autocad, Pivot Tables, Bluebeam, Color, Sketchup, Evaluations, Functional Programming, Power Bi, Interior Design, Facility Assessment, Design, Conditional Formatting, Revit, Business Intelligence Tools, Excel, Tableau
Specialization
Architecture or interior design master’s or professional degree desirable
Qualification
Graduate
Healthcare Tech (CNA) - Pekin - Medical Unit at Carle Health
Pekin, IL 61554, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior IT Business Architect Healthcare (m/w/d) at BWI GmbH
22587 Hamburg, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Sales Engineer - Healthcare IT (all genders) at Jacobian
, , United States - Full Time
Skills Needed
Technical Sales, Healthcare It, Client Relationships, Presentation Skills, Communication Skills, Analytical Skills, Problem Solving, Collaboration, Attention To Detail, Results Driven, Microsoft Office Suite, Hubspot, Cloud Computing, Ai, Networking, Telecommunications
Specialization
A bachelor's degree in Computer Science, Business, or a related field is required, with a minimum of 5 years of relevant healthcare IT technical sales experience. Strong technical understanding of IT services and excellent communication skills are essential.
Experience Required
Minimum 5 year(s)
Healthcare Customer Service (Remote) - PM Shift at Continuum Global Solutions
, Mississippi, United States - Full Time
Skills Needed
Customer Service, Active Listening, Verbal Communication, Written Communication, Problem Solving, Empathy, Healthcare Knowledge, Computer Proficiency, Call Center Experience, Medicare Experience, Medicaid Experience, Troubleshooting, Documentation, Compliance, Time Management, Adaptability
Specialization
Candidates must be at least 18 years old and possess a high school diploma or equivalent, along with a minimum of 6 months of experience in a health plan call center. Exceptional customer service skills and the ability to navigate multiple computer applications are essential.
Cortex and Cloud Sales Specialist (Healthcare) at Palo Alto Networks
Minneapolis, Minnesota, United States - Full Time
Skills Needed
Sales Experience, Cybersecurity Sales, Customer Relationships, Strategic Sales Campaigns, Technical Discussions, Collaboration, Channel Partners, Solution Sales Methodologies, Cio Relationships, Ciso Relationships, Complex Solutions, Sales Forecasting, High Growth Environment, Innovation, Enterprise Accounts, Siem Solutions
Specialization
Candidates should have over 5 years of field sales experience in the cybersecurity industry, with a focus on enterprise-level accounts. Experience with SIEM, EDR, XDR, SOC, and SOAR solutions is highly preferred, along with established relationships with CIOs and CISOs.
Experience Required
Minimum 5 year(s)
Cortex and Cloud Sales Specialist (Healthcare) at Palo Alto Networks
Omaha, Nebraska, United States - Full Time
Skills Needed
Sales Experience, Cybersecurity Sales, Customer Relationships, Strategic Sales Campaigns, Technical Discussions, Cross Functional Collaboration, Channel Partners, Solution Selling, Cio Relationships, Ciso Relationships, Sales Forecasting, Complex Solutions, High Growth Environment, Innovation, Enterprise Accounts, Siem Solutions
Specialization
Candidates should have over 5 years of field sales experience in cybersecurity, with a focus on enterprise accounts and complex sales. They must possess established relationships with CIOs and CISOs and demonstrate expertise in solution sales methodologies.
Experience Required
Minimum 5 year(s)
Cortex and Cloud Sales Specialist (Healthcare) at Palo Alto Networks
Seattle, Washington, United States - Full Time
Skills Needed
Sales, Cybersecurity, Customer Relationships, Strategic Sales, Technical Discussions, Collaboration, Channel Partners, Solution Selling, Siem, Edr, Xdr, Soc, Soar, Innovation, Revenue Growth, Cio Relationships, Ciso Relationships
Specialization
Candidates should have over 5 years of field sales experience in the cybersecurity industry, with a focus on enterprise-level accounts. Experience with complex sales methodologies and established relationships with CIOs and CISOs is highly preferred.
Experience Required
Minimum 5 year(s)
Healthcare Services Manager - RN - Full Time at Presbyterian Communities of South Carolina
West Columbia, South Carolina, United States - Full Time
Skills Needed
Healthcare Management, Clinical Supervision, Team Leadership, Staff Recruitment, Quality Improvement, Regulatory Compliance, Collaboration, Nursing, Electronic Medical Records, Patient Care, Mentoring, Administrative Duties, Health Services, Long Term Care, Senior Living, Cpr Certification
Specialization
Candidates must be licensed as an RN in South Carolina and have at least 2 years of clinical supervisory experience in a healthcare setting. Experience in senior living or long-term care is preferred, along with CPR certification.
Experience Required
Minimum 2 year(s)
Pharmacy Healthcare Advisor - Hickey's Ongar at Hickeys Pharmacy Group
DUBLIN 15, County Dublin, Ireland - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Registered Nurse (RN) HealthCare Coordinator at Benchmark Human Services
Warner Robins, Georgia, United States - Full Time
Skills Needed
Healthcare Coordination, Crisis Intervention, Training, Clinical Oversight, Medication Management, Documentation, Emergency Response, Advocacy, Health Services Support, Plan Development, Assessment, Monitoring, Regulatory Compliance, Communication, Team Collaboration, Behavioral Support
Specialization
Candidates must have a current RN license in Georgia and experience in IDD or mental health nursing is preferred. A valid driver's license with no limitations is also required.
Experience Required
Minimum 2 year(s)
Healthcare Marketing and Sales Representative at Western Illinois Home Health Care, Inc.
Canton, Illinois, United States - Full Time
Skills Needed
Sales, Marketing, Communication, Healthcare, Relationship Building, Advocacy, Education, Self Motivation, Independence, Public Relations, Knowledge Acquisition, Customer Relationship Software, Medicare Guidelines, Home Care Services, Patient Advocacy, Team Coordination
Specialization
Candidates should have previous experience in sales, marketing, communications, nursing, or a related field. A self-directed and self-motivated individual with excellent communication skills is preferred.
Experience Required
Minimum 2 year(s)
Sales Manager (m/w/d) – Healthcare Recruiting at Joscocare Gmbh
6FAM, , Germany - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Mobile Integrated Healthcare Paramedic - City at OKC Career Site
Oklahoma City, Oklahoma, United States - Full Time
Skills Needed
Emergency Medical Care, Patient Advocacy, Community Services, Time Management, Communication, Teamwork, Problem Solving, Cpr Certification, Emergency Response, Patient Assessment, Healthcare Coordination, Medical Transportation, Report Writing, Health Protocols, Safety Compliance, Customer Service
Specialization
Candidates must have a minimum of two years of experience as a Licensed Emergency Medical Technician - Paramedic and possess relevant certifications. A high school diploma or equivalent is also required.
Experience Required
Minimum 2 year(s)
Interim Senior Accountant | Healthcare | Remote at Vaco by Highspring
Brentwood, TN 37027, USA - Full Time
Skills Needed
Multi Site, Acute Care, Finance, Addition
Specialization
Accounting finance business or similar
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Healthcare Assistants – Maynooth & Celbridge at Right at Home Ireland
Ireland, England, United Kingdom - Full Time
Skills Needed
Care Skills, Care Of The Older Person, Communication Skills, Interpersonal Skills, Compassion, Proactive Approach, Mobility Assistance, Personal Care, Household Tasks, Meal Preparation, Companionship, Emotional Support, Social Activities, Wellbeing Reporting
Specialization
You need a minimum of 2 QQI Level 5 modules in Care Skills and Care of the Older Person. At least 12 months of experience in care is desirable, along with excellent communication and interpersonal skills.
Experience Required
Minimum 2 year(s)
Key Account Manager (Hospitality or Healthcare) at Trusted Doctors
Sharjah, , United Arab Emirates - Full Time
Skills Needed
Ownership, Negotiation, Site Visits, Long Term Business Relationships, Interpersonal Skills, English
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Analyst, Data Strategy & Analytics (Healthcare) at Kepler Group
Philadelphia, Pennsylvania, United States - Full Time
Skills Needed
Data Analysis, Data Visualization, Digital Media, Marketing Strategy, Google Tag Manager, Google Analytics, Datorama, Sql, Python, Communication Skills, Relationship Building, Attention To Detail, Self Management, Entrepreneurial Mindset, Quantitative Skills, Team Collaboration
Specialization
Candidates should have a bachelor's degree in business, marketing, or an analytical discipline, along with strong quantitative skills and comfort with data analysis tools. A strong interest in marketing and data visualization, as well as excellent communication skills, are also essential.
Healthcare Outreach Assistant - ZR_29458_JOB at BruntWork
Quezon City, Metro Manila, Philippines - Full Time
Skills Needed
Outbound Calling, Appointment Setting, Healthcare Background, Fluent English, Customer Service, Empathetic Communication, Web Based Platforms, Professional Phone Manner
Specialization
Experience with outbound calling or appointment setting is required, along with a healthcare or medical background. Strong customer service orientation and the ability to communicate empathetically with elderly patients are essential.