WHAT IT LOOKS LIKE….

• Creating tell-your-mates experiences for guests
• Being a friendly face and go-to person for guests, contractors and visitors
• Inspiring and informing guests on local attractions and goings-on
• Welcoming guests when you check them in and leaving a great impression when you check them out
• Managing reservations and queries online, by email, on the phone and in person with a can-do attitude
• Handling out-of-hours guest queries for other edyn properties
• Building relationships with guests that make them want to come back
• Being an active member of the team in meetings and development sessions
• Patrolling the property to make sure it’s safe and secure, and dealing with any issues
• Being accountable for health and safety at your property overnight
• Preparing and reviewing reports in preparation for the day ahead
• Cleaning areas of the property and carrying out ad hoc tasks where needed, such as moving linen
• Being happy working both on your own and as part of a team
• Taking payments, handling cash and reconciling the books at the end of the day
• Actively looking for opportunities to grow revenue and occupancy
• Identifying upselling opportunities

Working 3 shifts per week from 10:30pm - 7:30am.
Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience?
Reporting to the Night Manager, you’ll be a key member of the night reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that…).