Job Purpose
This is a Forensic Low secure unit and job purpose is to provide administrative support on all aspects of Governance Compliance and Complaints at site. Required to provide efficient, professional and effective administrative and secretarial support to the Hospital Director.
Responsibilities
To support a patient safety culture and promote learning from incidents and complaints
Support with investigations and reviews, including serious incidents, thematic reviews, whistleblowing and complaints, ensuring reports are submitted within the given timescales and in accordance with policies
Monitor Patient experience across the site, review themes, and support the changes to practice and policy in response to this
Work with Senior Management Team to review service improvement plans, and quality performance indicators and assist in having an agreed set of objectives with SMART measures
Ensure robust recording, monitoring and tracking of CQC notifications, 24/72hr reports and TIR/SI reviews
Co-ordinate responses to patient complaints in accordance with Complaints Policy and ensure these plans are reviewed, escalating concerns where improvement isn’t occurring in a timely way
Assist with providing analysis, thematic review and internal benchmarking in collaboration with colleagues and clinical networks
Contribute to the Clinical Audit and Policy development and implementation; this includes embedding of learning, implementation of standards and that improvement is sustained
Ensure that work is collaborative and in accordance with company and divisional values and behaviours at all times
To assist with ensuring appropriate quality and safety continuous improvement in all areas for the people who use our services, so that services are consistent in high quality service delivery, to avoid fluctuations in quality and graduate the reduction in support so a self-sustaining culture which leads to better cost and clinical effectiveness is achieved
Preparing Quality reports as and when required
Leading on the organisation of the site Clinical Governance meeting.
Using existing data systems and reports to support the site to improve patient experience and safety.
You will be expected to provide cover and support to the wider team and site as and when needed
Knowledge/Education/Skills
Experience in Administration.
Excellent communication skills.
Good organisation and time management
Comfortable working within tight deadlines
First class customer service skills
Experience of audit processes
Experience
Experience in a similar role within Healthcare
Experience of effectively managing diaries and working within tight schedules
Communication
Communication is a key feature of the role. Additionally, the post holder will liaise with other departmental managers to ensure the quality of operational services continue to meet the needs of service users, visitors and colleagues
Safeguarding
All colleagues have a responsibility to protect and safeguard vulnerable individuals at risk (whether children or adults). Colleagues must be aware of local child and adult protection procedures and who to contact within the Local Authority Safeguarding team for further advice. All colleagues are required to attend safeguarding awareness training and to undertake additional training appropriate to their role.
Please note this is a 6 month maternity cover position

Please refer the Job description for details