JOB SUMMARY

We are seeking a friendly and professional Host/Host to join our team. The ideal candidate will have a passion for hospitality and a commitment to providing exceptional guest services. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring that each visitor has an enjoyable experience. Your ability to communicate effectively and manage reservations will be key to the success of our restaurant.

REQUIREMENTS

• Previous experience in a hospitality or restaurant environment is a must.
• Strong communication skills, with the ability to engage positively with guests and team members alike.
• Excellent phone etiquette, ensuring clear and courteous interactions over the phone.
• A genuine desire to help others, demonstrating a proactive approach to guest services.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Flexibility in working hours, including evenings and weekends as required by the business needs.
  If you are enthusiastic about providing outstanding service in a vibrant environment, we would love to hear from you!
  Job Types: Part-time, Permanent
  Pay: £12.50-£14.00 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount

Application question(s):

• Have you used Open Table before?

If yes, please briefly share what you liked or disliked about it.

Experience:

• Host/hostess: 1 year (preferred)
• Hospitality: 1 year (preferred)

Work Location: In perso

• Greet guests warmly upon arrival and escort them to their tables.
• Manage reservations and seating arrangements efficiently to optimise guest flow.
• Maintain an organised waitlist during busy periods and communicate wait times clearly to guests.
• Provide menus and inform guests about daily specials or promotions.
• Assist with any guest inquiries or requests, ensuring high standards of customer service at all times.
• Collaborate with the restaurant staff to ensure smooth operations and excellent guest experiences.
• Handle phone calls with professionalism, providing information about the restaurant and taking reservations as needed.
• Uphold cleanliness and organisation in the front-of-house area.