ABOUT US

Kia UK is a leading automotive brand offering one of the industry’s largest range of models across multiple vehicle segments and was the fourth most popular UK car brand in 2023. With 190 Kia Dealers across the country, Kia is now widely known for its advanced electrified products offering the technology of tomorrow, today. Spearheading this charge are award-winning products including the fully electric EV6 – Kia’s first dedicated electric vehicle, the 2024 World Car of the Year the EV9, the all new electric compact SUV the EV3, and WhatVan?’s ‘One to Watch’, the PV5 due to launch this year.
Kia UK has consistently grown for over 30 years, supported by bold design, quality products and ever-evolving customer service. By 2027, the brand aims to offer no less than nine fully electric vehicles in the UK, a positive step towards becoming a leading global sustainable mobility solutions provider.
People are central to Kia UK and every day is an opportunity to learn something new and to grow personally and professionally. This was recognised with Kia UK named as one of the UK’s Best Workplaces™ 2024 by Great Place To Work®, and also ranked in the 2024 Best Workplaces™ for Women, Development, Wellbeing, and Manufacturing, Production Transportation. Kia employees reported positively on areas such as working atmosphere, trust in management, corporate strategy, pride in working for the company, benefits, facilities and much more!

EDUCATION:

• Educated to degree or equivalent level preferred.

EXPERIENCE:

• Minimum 2 to 3 years of experience in a digital strategy and/or project management role
• Experience of CRM system development and integrations
• Automotive experience beneficial.

SKILLS:

• High energy, driven, self-starter, motivated, with a desire to learn
• Excellent interpersonal and communication skills.
• Demonstrate effectiveness in working cross functionally
• Organised individual with a high level of attention to detail and results driven
• Demonstrates resilience, flexibility and willingness to explore different paths to achieve an outcome
• Strong ability to manage projects, schedules and multiple stakeholders
• Logical and objective, with the ability to translate feedback into processes, flows and results.
• Adjust quickly to new circumstances, challenges and ability to handle ambiguity
• A team player working on multiple projects supporting various initiative
• Excellent working knowledge of MS Word, PowerPoint and Excel
• Understanding of GDPR
  We recognise that there may be a number of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don’t exactly match what we’ve outlined in the role description. If you think you could be a good fit for this role, we’d love to hear from you!

THE ROLE

Join us as Digital Solutions Specialist and support the Digital Data Solutions Manager to oversee and optimize customer interactions across various channels, managing AI chat operations, ensuring effective lead distribution, supporting system development including our 3D car configurator, and ensuring compliance with data policies. This role is crucial for enhancing customer experience and improving overall CRM performance.

GENERAL RESPONSIBILITIES:

• Develop effective and collaborative relationships with internal and external partners, acting as a though partners for the development of digital and data solutions
• Work closely with the CRM team to advise and support projects with the aim of improving overall CRM performance in Open Rates , CTRs etc.
• Manage and authorise data requests from KUK departments
• Develop and maintain up-to-date documentation for all systems and processes