The Business
With over 75 villages and more than 17,000 residents nationally, Keyton is Australia’s leading owner and operator of retirement living communities. Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities.
Our purpose is to create places where communities thrive – not only for our residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.

Keyton Perks & Benefits

• Very flexible team – work from home most days!
• A supportive and friendly work environment
• 4x Wellbeing Days (one per quarter). That’s almost an additional week off in addition to your annual leave!
• Fitness Passport for you and your family
• Reward & recognition services
• Excellent company benefits and discounts on offer
• Discounted health insurance, annual vaccinations and skin checks
• Be part of a team that values innovation, compassion, and making a difference

The Role
As a Customer Service Representative at Keyton, you’ll be the first point of contact for our valued customers, delivering exceptional service and ensuring every interaction reflects our brand values. You’ll play a key role in supporting our Sales and Marketing teams, managing enquiries, and maintaining accurate customer records. This is a dynamic role that combines communication, coordination, and care.

• Respond to customer enquiries via phone, email, and website within set timeframes.
• Qualify inbound enquiries and connect customers with the Sales team.
• Manage RSVPs for events and assist with campaign setup.
• Conduct outbound calls and maintain accurate customer data.
• Handle resident feedback with professionalism and capture pertinent information to provide to the relevant teams.
• Update internal resources and contribute to process improvements.
• Provide insights into customer trends and support strategic initiatives.

Your Background

• Experience in a customer contact centre or customer service oriented role
• Experience with Salesforce or similar CRM – highly regarded
• You thrive in a team environment but are equally confident working independently
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy in data entry.
• Ability to multitask and adapt to changing priorities.
• Initiative, motivated, and a customer-first attitude.

What do we do?
Our purpose is to create places where communities thrive not only for our customers but importantly for our employees.
We do this through creating safe, secure, and connected independent living ​communities where residents have the choice and opportunity to pursue active and social lifestyles, close to essential amenities and services.
We may have a new name and brand, but we are not new to the sector. Keyton holds an ideal market position with an estimated growth from 13,500 to 20,000 retirement living residences. Join our team and support our growth as the nation’s premier creator, owner, and operator of vibrant purpose-built communities for independent seniors.
We are passionate about what we do - and we are always leading with heart.
It’s time to unlock your future with Keyton.
Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of April-October, with supporting documentation prior to joining.
At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success. We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background