The Albany Auto Group is seeking full-time experienced SERVICE ADVISOR at Northway Toyota. Our dealerships are centrally located in the Capital District and boast excellent work environments. Our service advisors receive an excellent compensation package – weekly pay plus commission along with many other benefits!

Job Duties:

• Initiating services by listening to the customer’s description of their vehicles issues/symptoms while clarifying descriptions
• Conducting inspections and taking test drives; checking vehicle maintenance records and examining service schedules; verifying service contract and warranty coverage; developing estimates; writing repair orders, and maintaining customer rapport and records
• Calculating customer payments, including deductibles and obtaining necessary signatures and entering repair orders (RO’s) into service databases
• Updating job knowledge by participating in training and keeping abreast of manufacturers’ publications
• Enhancing the group’s reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
• At least (2) years of experience in a service advisor role is ideal, preferably in a dealership setting with previous customer service experience
• Valid, insurable driver’s license
• Experience or certification with specific manufacturer is a bonus
• Professional appearance and demeanor with a positive attitude
• Able to work a rotating Saturday

We offer an excellent compensation package with competitive starting rates, health insurance, dental, vision and supplemental benefits like accident, hospital and life insurance, a 401(K) retirement plan with company matching, plus service and vehicle discounts.
Job Type: Full-time
Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

People with a criminal record are encouraged to apply
Work Location: In perso

• Initiating services by listening to the customer’s description of their vehicles issues/symptoms while clarifying descriptions
• Conducting inspections and taking test drives; checking vehicle maintenance records and examining service schedules; verifying service contract and warranty coverage; developing estimates; writing repair orders, and maintaining customer rapport and records
• Calculating customer payments, including deductibles and obtaining necessary signatures and entering repair orders (RO’s) into service databases
• Updating job knowledge by participating in training and keeping abreast of manufacturers’ publications
• Enhancing the group’s reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
• At least (2) years of experience in a service advisor role is ideal, preferably in a dealership setting with previous customer service experience
• Valid, insurable driver’s license
• Experience or certification with specific manufacturer is a bonus
• Professional appearance and demeanor with a positive attitude
• Able to work a rotating Saturda