ESSENTIAL KNOWLEDGE, SKILLS AND EXPERIENCE OF THE SERVICE MANAGER:

· 5+ years’ experience in an operations leadership role, with a min Level 4+ qualification in Leadership or Management.
· Have a strong understanding of the issues faced by people with learning disability and/or mental health/complex needs and the support required within the CQC Hospital Directorate Inspection Methodology.
· Are well versed in risk management and risk mitigation.
· Are a Car Driver and have access to a vehicle to enable you to travel to multiple sites and undertake the full performance of your duties.
· Have sound knowledge of business functions like procurement, contracts and HR.
· Have strong business acumen and experience of managing budgets and P&L management.
· Outstanding communication and presentation abilities - both verbal and written. Excellent leadership, critical thinking and project management skills.
· Can demonstrate strong personal beliefs and values that are underpinned by Gray Healthcare’s values.
· Demonstrate that you have robust and resilient personality traits and can respond and function within high pressure environments.
· Can build relationships with key stakeholders.
· Can deliver change in both the short, medium, and long term.
· Have a working knowledge of commissioner/funding arrangements and relationships. Have a working knowledge and understanding of contract management
· Are IT Literate with experience of working with Microsoft Office applications. Finance systems and Client information management systems, online rostering.

DESIRABLE KNOWLEDGE, SKILLS AND EXPERIENCE OF THE SERVICE MANAGER:

· Have a clear understanding of clinical governance.
· Have experience of managing change

ABOUT US

Gray Healthcare is a specialist Health & Social Care provider, supporting people with complex needs, disabilities and long-term conditions looking to step back into the community from in-patient support services.
At Gray Healthcare we offer our own dynamic approach to care, enabling people to move back into their own homes – into their own communities – giving them control of their life.
We create a bespoke support packages for each individual, with support from our own multi-disciplinary team, adaptable to meet all current and future needs.
Job Types: Full-time, Permanent
Pay: £37,000.00-£40,000.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Work Location: In person
Reference ID: SM/L

· Always represent Gray Healthcare as a professional ambassador, embodying its vision and values in every interaction.
· Oversee the profit and loss (P&L) for each service to ensure that every package meets its budget targets and strict financial KPI’s are consistently met.
· Ensure that your services are fully compliant with the CQC Single Assessment Framework Inspection methodology
· Provide strong, effective leadership for day-to-day operations.
· Ensure that each of your services consistently delivers outstanding support to the people we support in accordance with the commissioned contract.
· Use data, research, and innovation to find ways to enhance performance and improve service delivery
· Ensure that Safeguarding underpins all discussion held in these forums.
· Engage your Support Workers in regular supervision and annual appraisal.
· Ensure that Safeguarding underpins all discussion held in these forums.
· Collaborate with all GHC business partners, including HR, Recruitment, Clinical Support, and Finance, to foster an open and honest culture within your teams.
· Manage all employee-related issues within your services portfolio.
· Collaborate with our HR partners to ensure compliance with Gray Healthcare’s people policies and procedures.
· Engage with Commissioners and work alongside our Business Development Managers to expand and develop services in your region.
· Coordinate closely with the Mobilisation Team and Clinical Leads to ensure that new business transitions meet agreed milestones and fully comply with the commissioned contract.
· Please note that this list is not exhaustive.