QUALIFICATIONS

• Qualified or part qualified in a recognised cash and banking or accounting qualification (CIMA, ACCA). or qualified by experience with at least 5 years’ experience
• GCSE level qualifications including Maths and English.

EXPERIENCE / PERSON SPECIFICATION

• Highly numerate with strong attention to detail and excellent verbal and written communication skills.
• Experience of leading a cash and banking team within in a property management or similar professional services environment.
• Considerable practical experience in client monies management, financial operations and associated processes and controls.
• Tenacious, presentable, assertive, adaptable, self-aware and self-motivated with excellent verbal and written communication skills and a professional manner.
• Conscientious and highly focussed, with detailed understanding of client monies and an appreciation of data protection issues.
• Good people management, interpersonal and mentoring skills, with demonstrable experience of leading teams.
• Committed to the provision of excellent customer service and to meeting deadlines.
• Commercially astute, innovative and solutions oriented.
• Organised and methodical, able to work to tight deadlines and manage time effectively, whilst also able to manage multiple projects; and
• Good skills in Microsoft Office products (Excel, Word, and Outlook). Experience of property management and accounting packages for managing agents (ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon) would be a distinct advantage.

THE ROLE

The Cash and Banking Manager is responsible for supporting and managing a team which manages client money and banking services and is responsible for ensuring that the cash management service is delivered in accordance with Client requirements and RICS Client Monies regulations.

The objective of the role is to:

• Ensure that all Cash and Banking services are delivered to a consistently high standard and to the service levels required by clients.
• Managing activities within the Cash and Banking team to ensure a high performing, efficient and effective finance function and being responsible for the operational service delivery of Cash and Banking services.
• Managing and overseeing the control activity of cash received, ensuring all cash is managed in accordance with agreed KPI’s.
• Management of the Unallocated Cash process
• Management and timely delivery of bank reconciliations.
• Ensuring payment processing is managed in accordance with agreed framework.

RESPONSIBILITIES

Financials

• Individual and team-based targets; and
• Ensure the creation and review of interest budgets and forecasting to assist the Associate Director of Cash and Banking to support the central finance team reporting deliverables

Clients and Business Development

• Manages key stakeholder relationships.
• Builds own network internally and externally.
• Able to work on a broad range of projects, referring to senior colleagues/ external specialists on highly unusual or technical issues.
• Specialist in one aspect of own discipline. Broad knowledge of principles and practices of related disciplines; and
• Enhances BNP Paribas Real Estates reputation through successful delivery.

People

• Oversee recruitment, retention and career development of team.
• Recognised senior specialist who shares knowledge and advises others.
• Works with and develops junior employees; and
• Coaching/mentoring of others.

Systems and Process

• Evaluates, adapts and improves standards, techniques and procedures; and
• Participates in the selection, testing and implementation of new systems features to support banking operations and is a contributor to BNP Paribas Real Estate projects.

Effective People leadership is considered critical to the success of the department, to ensure we attract and retain high performing talent. As a member of the Management team, it is key that this role will:

• Manage and support the Cash and Banking team, ensuring employees have appropriate skills and experience, are well trained, motivated, and organised effectively to meet client requirements.
• Establish and implement team targets, setting objectives for the team, ensuring that they are communicated clearly and effectively, and that individual performance by team members against these objectives is monitored, measured and managed.
• Act as a mentor and role model to the Cash and Banking team members in their day-to-day activities

Processes are seen as essential to the operations of the team, department and wider internal stakeholders. It is key that this role will:

• Establish, implement and continuously improve processes and procedures to ensure service delivery standards for internal and external clients are met.
• Work with internal audit and compliance to ensure that all compliance and control requirements are met; and
• Participate in and monitor the effectiveness of controls of activities performed by the tea

The Client Finance department is a critical part of service delivery to many of the BNP Paribas Clients and the Cash and Banking function is market leading. It is key that this role will:

• Work with the management team, the Cash and Banking Assistant Manager and other members of Client Finance to improve the efficiency, effectiveness and control of the Cash and Banking operations.
• Managing, overseeing and delivering the allocation of cash received, identifying the source funds and ensuring all sums received are posted to the correct accounts with 24 hours of receipt.
• Resolve unidentifiable items, review and clear bank reconciliations and ensure that bank account balances are not overdrawn.
• Ensure that services are delivered in accordance with the agreed protocols.
• Provide advice and guidance to team members on client monies management.
• Ensuring all necessary Quality Assurance reviews have been undertaken and signed off before issue; and
• Assist in internal and external audits of financial information, procedures and controls