JOB SUMMARY

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.
The Medical Assistant Training Coach role partners with the learning and operations team to help create an effortless, personal, and connected onboarding and training experience. The Medical Assistant Training Coach is responsible for executing on the practical skills training phase of new hire training by following a formal and organized method of teaching new or existing team members the critical thinking skills and high-level competencies to feel comfortable and confident in doing their role. The Medical Assistant Training Coach uses a competency-based model to foster growth learning and enhance the socialization of the learner. The types of learners include newly hired team members, team members transferring to a center or department, and those team members who require additional support with new or existing learning experiences. The Medical Assistant Training Coach will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication.

EDUCATION

• Graduate of a Medical Assistant Program or RMA certification required
• High school diploma or equivalent required

WORK EXPERIENCE

• Medical Assistant experience preferred for Graduate of a Medical Assistant Program or
• 2+ years of experience within the last 3 years with direct patient care required.
• Training or related experience required
• Experience using Electronic Health Record (EHR)
• Urgent care experience required.

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Proficient use and understanding of medical terminology
• Clinical skills in Point of Care Testing, vitals intake, clinical laboratory procedures
• Proficiency in Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.)
• Excellent verbal and written communication skills
• Excellent presentation skills
• Excellent organizational skills

ESSENTIAL FUNCTIONS

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable.

Following are the essential functions of the job. The Medical Assistant Training Coach focuses on assessment and validation of team member’s skills and competencies. Duties include:

• Teach and evaluate team members’ technical skill competencies using pre-approved methods and procedures.
• Conduct orientation to the center, department and/or organization to cover predetermined learning items.
• Teach and train team members to bring them up to predetermined levels of competence for the specific job.
• Hosts Learning Coach Workshop, as needed.
• Acts a backup to the Training Specialists and completes classroom-based all necessary training documentation.
• Meets the required minimum of 72 hours to a maximum of 120 hours of dedicated time invested with up to 6 assigned team members to ensure a level of knowledge and skills is acceptable within the company’s learning standards required.
• Ensure a flexible schedule to capture new hires with challenging schedules i.e., Per Diems, Temporary, etc.…
• Provide in-center coaching to new team members on all assigned areas of the core competencies.
• Offer hands-on market specific training needs, from new hire training, check-ins, market process updates/changes, clinical refresher needs, registration process refresh/updates, and annual competencies.
• Offering BLS classes for your respective market at least monthly.
• Maintaining compliance with N95 mask annual fit testing.
• Ensure accountability of team members’ competence validation.
• Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements for the training program.
• Meets with the Training Specialist regularly support market operation training needs related to the team members’ learning journey including, but not limited to, new hire training, market learning process updates/changes, other market training needs.
• Assists in maintaining project management tool compliance by completing and uploading skills checklist and submitting the Competency Evaluation via the project management tool.
• Maintain team member evaluation feedback being at the fully meets or higher level each year.
• Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements for the training program.
• 30, 60, 90-day check-ins for training need to include, but not limited to, checklist to round and check comfort level
• Track and manage the assigned completion of Core Competency Checklist items and submit e-form when completed for new team members.
• Provide timely feedback on assigned team member performance and escalate any issues if required.
• Operates in a mobile capacity; travel to sites where the majority of new hires home locations are near, as assigned.
• Works operationally when no training is needed i.e., new hire training, workshops, BLS, fit testing, etc.
• Provide support, partnership, and training to other market Training Coaches nationally, as needed.
• Attends mandatory operations/learning meetings on behalf of Training Specialist in their absence.
• Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
• Process co-pays and schedule patient appointments for assigned center.
• Coordinate provider referrals to assigned Specialist.
• Answer patient questions regarding their care and keep them informed of their status.
• Inform technical staff of patient flow.
• Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit; etc.
• Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
• Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
• Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
• Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
• Responsible for maintenance of medical records and scanning charts to patient files.
• Answer phone calls, collect and sort daily incoming and outgoing postal correspondence.
• Ensure the reception area is well maintained.
• Conduct courtesy call-backs for patient follow-up.
• Ability to work a flexible schedule that includes evenings and weekends. Shifts can vary depending on operational needs.
• All other duties as assigned.