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Social Media and Marketing Manager at Humane Society for Southwest Washington

Vancouver, Washington, United States - Full Time

Skills Needed
Social Media Management, Content Creation, Video Production, Graphic Design, Audience Engagement, Social Media Analytics, Paid Advertising, Copywriting, Content Management, Website Oversight, Marketing Planning, Advertising Supervision, Search Engine Optimization, Adobe Indesign, Photoshop, Organization

Specialization
Candidates should possess a Bachelor's degree in Marketing or Communication, or a minimum of 8 years of experience in digital advertising, marketing, and branding, with non-profit experience preferred. Essential qualifications include strong creative, analytical, and organizational skills, excellent writing and content creation abilities, and experience developing successful social marketing strategies.

Experience Required
Minimum 5 year(s)

Animal Care & Transport Specialist at Humane Society for Southwest Washington

Longview, Washington, United States - Full Time

Skills Needed
Compassion, Emotional Intelligence, Professionalism, Communication Skills, Safety Protocols, Regulatory Compliance, Animal Handling, Recordkeeping, Physical Stamina, Attention To Detail, Team Collaboration, Customer Service, Logistics Coordination, Data Entry, Vehicle Maintenance

Specialization
Candidates must demonstrate compassion and professionalism, particularly when interacting with grieving pet owners. A valid driver's license, basic computer proficiency, and the ability to lift up to 50 lbs are also required.

Buyer at San Gabriel Valley Habitat For Humanity

Monrovia, California, United States - Full Time

Skills Needed
Purchasing, Procurement, Supply Chain Operations, Vendor Management, Contract Negotiation, Accounts Payable, Analytical Skills, Problem Solving, Organizational Skills, Communication Skills, Collaboration Skills, Microsoft Excel, Financial Systems, Construction Management, Regulatory Compliance, Documentation

Specialization
Candidates should have 3-5 years of experience in purchasing or procurement, with a preference for a degree in a related field. Proficiency in Microsoft Excel and experience with financial systems are also important.

Experience Required
Minimum 2 year(s)

Dispatcher & Customer Service Representative at Indian River County Habitat For Humanity

Vero Beach, Florida, United States - Full Time

Skills Needed
Phone Etiquette, Customer Service, Dispatching, Route Optimization, Scheduling, Data Entry, Cashiering, Microsoft Word, Excel, Outlook, Routing Software, Interpersonal Skills, Communication Skills, Multi Tasking, Problem Resolution

Specialization
Candidates must possess professional phone etiquette and a friendly demeanor, focusing on customer and donor satisfaction while resolving issues promptly. Required qualifications include availability to work Saturdays and proficiency with standard office software like Word, Excel, Outlook, and routing software, along with a valid Florida driver's license.

Architect at Habitat for Humanity Tampa Bay Gulfside

Clearwater, Florida, United States - Full Time

Skills Needed
Architectural Design, Cad Software, Residential Construction, Project Management, Communication, Negotiation, Problem Solving, Adobe Acrobat, Microsoft Office Suite, Planning Permissions, Construction Compliance, Design Documentation, Site Visits, Color Schemes, Finish Options, Affordable Housing

Specialization
Candidates must hold a licensure to practice architecture and possess three to five years of experience in residential projects. Proficiency in CAD software and architectural design tools is required, with a Master's degree preferred.

Experience Required
Minimum 2 year(s)

Construction Manager at Habitat for Humanity Tampa Bay Gulfside

Brooksville, Florida, United States - Full Time

Skills Needed
Residential Construction, Project Management, Supervision, Building Codes, Safety Protocols, Volunteer Management, Site Layout, Inspection Coordination, Procore, Microsoft Office, Communication, Time Management, Problem Solving, Leadership, Training, Budgeting

Specialization
Candidates must have at least five years of experience in residential construction and five years of supervisory experience. A high school diploma is required, with an associate degree preferred, along with a valid driver's license and the ability to pass background and drug screenings.

Experience Required
Minimum 5 year(s)

Vice President of Programs at Habitat for Humanity Tampa Bay Gulfside

Clearwater, Florida, United States - Full Time

Skills Needed
Strategic Leadership, Program Oversight, Program Execution, Change Management, Efficiency Improvement, Performance Standards, Team Leadership, Mentoring, Workflow Design, Process Improvement, Scalability, Data Analysis, Compliance, Mortgage Operations, Homeowner Services, Pipeline Management

Specialization
Candidates must have a minimum of 10 years of progressive leadership experience in operations, program management, or service delivery, demonstrating success in leading complex, regulated programs and managing managers. A High School Diploma is required, though a Bachelor's or advanced degree is preferred, alongside strong operational mindset, talent development skills, and clear communication abilities.

Experience Required
Minimum 10 year(s)

Controller at Habitat for Humanity Tampa Bay Gulfside

Clearwater, Florida, United States - Full Time

Skills Needed
Leadership, Team Building, Analytical Skills, Problem Solving, Integrity, Confidentiality, Communication, Organization, Time Management, Microsoft Office, Sage Intacct, Bill.Com, Paylocity, Gaap Compliance, Internal Controls, Financial Reporting

Specialization
Candidates must possess a Bachelor's degree in accounting or finance, with a CPA or CMA preferred, alongside a minimum of 5 to 7 years of progressive accounting experience including supervisory roles. Strong proficiency in GAAP, internal controls, and financial systems like Sage Intacct is essential.

Experience Required
Minimum 5 year(s)

Facilities Technician II at Humane Society for Southwest Washington

Vancouver, Washington, United States - Full Time

Skills Needed
Electrical Repair, Plumbing Repair, Carpentry, Drywall Repair, Painting, Locksmith Tasks, Vehicle Maintenance, Equipment Operation, Blueprint Reading, Hvac Knowledge, Work Order Systems, Safety Compliance, Training Staff, Contractor Management, Troubleshooting, Custodial Work

Specialization
Candidates must possess a minimum of five years of experience in general maintenance, facilities operations, and custodial work, including specific experience in electrical, plumbing, blueprint reading, and team supervision. A valid driver's license is required, with certification for company vehicles (including forklift) needed within six months of hiring.

Experience Required
Minimum 5 year(s)

Animal Care Technician at Humane Society for Southwest Washington

Longview, Washington, United States - Full Time

Skills Needed
Animal Husbandry, Health Monitoring, Preventative Care, Disease Control, Animal Handling, Customer Service, Data Entry, Behavioral Evaluation, Vaccination, Microchipping, Mentorship, Time Management, Communication, Microsoft Products, Fear Free Sheltering

Specialization
Candidates must be able to perform physical work including lifting up to 50 pounds and working with cleaning supplies and animals. The role requires the ability to follow standard operating procedures and obtain certifications in safe animal handling and Fear Free Sheltering within 90 days.

Adoption Counselor at Humane Society for Southwest Washington

Longview, Washington, United States - Full Time

Skills Needed
Customer Service, Adoption Counseling, Animal Handling, Data Entry, Interpersonal Skills, Verbal Communication, Written Communication, Retail Sales, Record Keeping, Teamwork, Time Management, Problem Solving, Social And Emotional Intelligence, Reward Based Training, Initiative, Microsoft Suite Utilization

Specialization
Candidates must possess a minimum of two years of animal handling experience and one year each in customer service and data entry administration, along with demonstrated ability to safely handle various companion animals. Required soft skills include excellent interpersonal abilities, strong communication, social and emotional intelligence, and the capacity to work collaboratively in a fast-paced, emotional environment.

Experience Required
Minimum 2 year(s)

Addetto/a Back Office Commerciale – Supporto Clienti Aziendali at HABITAT FOR HUMANITY OF METRO DENVER INC

Catania, Sicily, Italy - Full Time

Skills Needed
Problem Solving, Attention To Detail, Basic Computer Skills, Interpersonal Skills, Teamwork, Customer Contact

Specialization
Candidates are required to have a high school diploma and should possess problem-solving skills and attention to detail. Good knowledge of basic computer tools and strong interpersonal skills are also necessary.

Addetto/a gestione del personale - Ufficio risorse umane at HABITAT FOR HUMANITY OF METRO DENVER INC

Misterbianco, Sicily, Italy - Full Time

Skills Needed
Personnel Management, Hr Administration, Contract Management, Labor Law Compliance, Attendance Management, Reporting, Office Suite, Organizational Skills, Communication Skills, Interpersonal Skills

Specialization
Candidates must hold a high school diploma and possess proficiency in the Microsoft Office suite. A solid understanding of current labor laws and strong organizational and communication skills are required.

Addetto/a Commerciale Junior - Relazione Clienti e Supporto Vendite at HABITAT FOR HUMANITY OF METRO DENVER INC

Nicolosi, Sicily, Italy - Full Time

Skills Needed
Communication, Interpersonal Skills, Teamwork, Goal Oriented, Microsoft Office, Email, Crm, Customer Relations, Sales Support, Reporting, Client Documentation

Specialization
Candidates must hold a high school diploma and possess strong communication and interpersonal skills. Proficiency in basic office software and CRM tools is required, along with a goal-oriented mindset.

Assistente commerciale – settore benessere e prodotti healthy at HABITAT FOR HUMANITY OF METRO DENVER INC

Acireale, Sicily, Italy - Full Time

Skills Needed
Communication, Customer Management, Sales Support, Appointment Scheduling, Follow Up, Digital Tools, Teamwork, Organization, Public Relations

Specialization
Candidates should possess strong communication skills, organizational abilities, and a genuine interest in the wellness or personal care sector. Proficiency with basic digital tools and a willingness to work in a team environment are required.

Part - Time Tool Lending Library Coordinator - Euclid ReStore at GREATER DES MOINES HABITAT FOR HUMANITY

Des Moines, Iowa, United States - Full Time

Skills Needed
Customer Service, Tool Maintenance, Record Keeping, Outreach, Safety Checks, Repair, Communication, Organization, Volunteer Supervision, Material Creation

Specialization
Candidates must possess a High School diploma/GED and have a strong track record of excellent customer service, along with required knowledge of tools and general construction practices. The role demands effective communication and organizational skills, the ability to lift up to 50 lbs, and a commitment to the organization's mission, requiring passing a criminal background check.

Homeownership Program Support Specialist at Habitat for Humanity Tampa Bay Gulfside

Clearwater, Florida, United States - Full Time

Skills Needed
Customer Service, Analytical Skills, Communication Skills, Attention To Detail, Organizational Skills, Interpersonal Skills, Judgment, Confidentiality, Team Collaboration, Empathy, Follow Through, Accountability

Specialization
Candidates must have strong customer service skills and the ability to analyze applicant information according to eligibility criteria. A high school diploma and at least two years of related experience are required, preferably in housing programs or mortgage lending.

Experience Required
Minimum 2 year(s)

Residential Construction Site Superintendent- Float at Habitat for Humanity of Dane County Inc.

Madison, Wisconsin, United States - Full Time

Skills Needed
Residential Construction, Framing, Finish Work, Volunteer Supervision, Warehouse Organization, Safety Compliance, Subcontractor Coordination, Reading House Plans, On Site Problem Solving, Communication, Project Management, Flexibility, Safety Management, Driving, Crew Supervision, Logistics

Specialization
Candidates must have 2-3 years of hands-on residential construction experience, including framing and finish work, and the ability to read house plans and solve on-site challenges. A high school diploma or equivalent, a valid driver's license with a clean record, strong communication skills, and a commitment to safety and teamwork are required.

Experience Required
Minimum 2 year(s)

Admissions Specialist at Humane Society for Southwest Washington

Vancouver, Washington, United States - Full Time

Skills Needed
Customer Service, Data Entry, Animal Handling, Verbal Communication, Written Communication, Interpersonal Skills, Social Intelligence, Emotional Intelligence, Conflict Management, Organization, Planning, Problem Solving, Decision Making, Time Management, Telephone Systems, Computer Proficiency

Specialization
Candidates must have a minimum of two years of animal handling experience and at least one year each in customer service and data entry administration, along with demonstrated ability to safely handle various companion animals. Essential qualifications include excellent interpersonal skills, high social and emotional intelligence, the ability to work collaboratively in a fast-paced environment, and comfort working in an emotional field.

Experience Required
Minimum 2 year(s)

Addetto/a Assistenza Clienti - Addetto/a all'informazione at HABITAT FOR HUMANITY OF METRO DENVER INC

Acireale, Sicily, Italy - Full Time

Skills Needed
Communication Skills, Problem Solving, Customer Interaction, Organizational Skills, Reliability, Basic It Knowledge

Specialization
Candidates should have a high school diploma and excellent communication and relational skills. An aptitude for problem-solving and basic knowledge of IT tools is also required.

Social Media and Marketing Manager at Humane Society for Southwest Washington

Vancouver, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

30.72

Posted On

25 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Social Media Management, Content Creation, Video Production, Graphic Design, Audience Engagement, Social Media Analytics, Paid Advertising, Copywriting, Content Management, Website Oversight, Marketing Planning, Advertising Supervision, Search Engine Optimization, Adobe InDesign, Photoshop, Organization

Industry

Non-profit Organizations

Description

Description The Humane Society for Southwest Washington is currently seeking a Social Media and Marketing Manager to join our team. This is a full-time, FLSA nonexempt opportunity. Since 1897, the Humane Society for Southwest Washington (HSSW) has been caring for the animals of Southwest Washington. Today, we are the largest animal welfare agency in Southwest Washington with campuses in Vancouver and Longview, where we help thousands of adoptable pets find shelter, TLC, and loving homes. And through programs like free pet food, emergency shelter, financial assistance, and medical care, we provide critical support that helps pets in need stay home with the families they love. Thanks to our hardworking staff and volunteers, we serve more than 10,000 pets each year. At our Community Veterinary Clinic (CVC), we provide high-quality, subsidized care to the pets of income-qualified families in our community. The CVC expands access to preventative care and spay/neuter, provides care for treatable conditions, and offers essential support to keep pets happy and healthy. And at ReTails Thrift Store, our team of staff and volunteers help hundreds of thousands of items find a second life, providing vital funding for our work with animals. Thanks to our hardworking staff and volunteers, we served more than 10,000 pets in our community - helping them find new homes or providing the support they need to stay with the family who loves them. Our mission is to rescue, return, restore, rehome, and reconnect one animal at a time. That work is possible thanks to the dedicated teams of staff and volunteers who are here for the animals every day. We are committed to a diverse, healthy, and engaged team of employees and volunteers who strive for excellence, treat one another with kindness, and provide quality and compassionate care for the pets and people we serve. Social Media and Marketing Manager Reporting to the Associate Vice President of Communications and Marketing, the Social Media and Marketing Manager (SMM) will create and deliver innovative and dynamic content for multiple social media platforms (including HSSW and ReTails Thrift Store) that engage our community and advance the strategic goals of HSSW. In addition, they will oversee content management for the HSSW website, working with multiple internal stakeholders to ensure the site is up-to-date and reflects the HSSW brand. Working with the Associate Vice President of Communications and Marketing, the SMM will also develop and implement marketing and advertising plans to support multiple programs and initiatives. This position requires a high level of attention to detail, organization, professionalism and discretion. The ideal candidate possesses the ability to adapt quickly in a fast-paced environment, a spirit of teamwork, and a passion for HSSW’s work with the pets and people of Southwest Washington. Job Responsibilities: Social Media Oversee HSSW social media presence on Facebook, Instagram, LinkedIn, etc. Manage day-to-day social media activities including content creation (including still photography, video, and graphics), monitoring social media notifications, and engaging social media audience. Establish benchmarks for social media engagement and develop a plan to increase audience and followers, expand social media reach, and deepen engagement across all platforms. Monitor latest trends and best practices in social media, including tools, applications, channels, design and strategy, and make recommendations for implementation in HSSW social media when needed. Analyze, review, and report on social media metrics and performance including organic and paid content. Manage paid advertising content across social media platforms. Brand and Internal Communications In partnership with the Associate Vice President of Communications and Marketing, provide copywriting support and content development for internal communications, including a weekly digest email and monthly internal newsletter. Serve as lead copywriter and content planner for external communications including event communications, programs and services, and WAG (the monthly HSSW newsletter) Support the production of print and marketing materials and event communications. Website and Software Oversee HSSW website, ensuring content is current and accurate; regularly review and update content to ensure consistency in brand voice. Working with the Associate Vice President of Marketing and Communications, maintain all web content including images, forms, and other tools to ensure a positive user experience. Provide regular support for third-party software including Constant Contact, Classy, Shelter Buddy, and other software as needed. Digital Presence and Advertising Working with the Director of Communications and Marketing, develop and implement strategic advertising plan. Supervise all advertising in print and digital outlets including paid social media advertising and local print and digital sources. Oversee digital presence on business platforms (Google Business, Yelp, Apple Business, etc.) to ensure accurate and timely business information. Provide support for search engine optimization and marketing to expand HSSW’s digital presence. Other Responsibilities Collaborate with internal program stakeholders and teams to support marketing and communication initiatives including internal communications, development of marketing collateral, and other duties. Working with Director of Communications and Marketing, provide support for other marketing and communications initiatives as needed. Job Qualifications: Bachelor (4-year) degree in Marketing, Communication or relevant field preferred. A minimum of 8 years of experience with digital advertising, marketing, and branding (non-profit experience preferred) may be considered in lieu of a relevant degree. Demonstrated skills, knowledge and experience in the successful development and execution of marketing campaigns and communications. A passion for brand and our community. Strong creative, analytical, organizational, and personal skills, with the experience of managing multiple projects at a time. Excellent writing, editing, content creation, verbal, and interpersonal skills. Experience developing and implementing successful social marketing strategies. Experience working with Adobe InDesign, Photoshop, and other Adobe suite products is preferred, but not required Ability to build and maintain authentic relationships with colleagues and partners. Valid driver’s license and with insurable driving record. (Motor Vehicle Record check required) Compensation The hourly pay range for this position is $25.24 to $30.72 per hour with starting pay dependent upon experience. Employee Benefits and Perks In addition to serving in an organization with a compassionate and strategic purpose, eligible employees enjoy a comprehensive benefits package and a variety of employee perks. Benefits include: Health insurance effective the first of the month following hire (full-time employees). Dental and vision insurance effective the first of the month following hire. Matching percentage 401(k) retirement plan beginning the first month after hire, with a 3-year graded vesting schedule and ROTH contribution option. Employee Assistance Program (EAP) available to all employees and household members. Section 125 FSA Cafeteria Plan for out-of-pocket health and/or dependent day care expenses. Access to affordable life, disability, and accidental supplemental insurance. Numerous employee discounts and discounts with partner organizations. Public Service Loan Forgiveness qualified employer: To learn more about this Public Service Loan Forgiveness (PSLF) program, go to https://studentaid.gov/manage-loans/forgiveness-cancellation. Paid Time Off (PTO) This position accrues PTO at a rate of 2.28 hours for every 40 hours worked. Additional Paid time includes: Floating Holidays (full-time employees). Bereavement leave Pet bereavement leave Culture Vision: A community where everyone loves and cares for animals. Mission: Rescue. Return. Restore. Rehome. Reconnect. One animal at a time Values: Compassion. Collaboration. Excellence. Service. Integrity. The ultimate team player: Displays interest, enthusiasm, and an affinity for working with people. Demonstrates an attitude in being of-service, using good judgment, maintaining a positive outlook, and ideally, a sense of humor. Works well in teams and demonstrates an attitude and commitment to collaboration with a sincere interest in helping others succeed. Is committed to achieving excellence individually and as a part of the team. Exhibits adaptability, curiosity, flexibility to change, open to new ideas, and encourages others to recognize changes in work tasks, situations, and environment as an opportunity for transformation. Is committed to personal and professional development through life-long learning. How to Apply Does HSSW sound like the right place for you? Does this job sound like a great fit & do you meet the qualifications for this position? If so, then click the Apply button to begin your journey to join our team today. HSSW participates in E-Verify and due to the nature and responsibilities of the position, requires a Motor Vehicle Records release. For more information visit https://HSSW.org/careers/ Application Deadline: March 15th at 11:59pm. Physical Requirements & Working Conditions: This position requires you to be comfortable speaking with people and to groups of people; set up for events and move supplies/materials; repetitively use hands to operate computers, telephone and cell phone; use computer keyboard for extensive periods of time. Work will require local travel to be out in the community for HSSW & ReTails related activities and events. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The primary workplace is within a standard office environment, with exposure to environmental conditions that include working near animals. Primary workplace is at an animal shelter that operates 7 days per week, with potential exposure to fractious animals, high noise levels, zoonotic diseases, animal bites and scratches, cleaning chemicals, allergens, and potential exposure of infectious diseases to owned animals.

Responsibilities

The Social Media and Marketing Manager will create and deliver dynamic content for multiple social media platforms and oversee content management for the organization's website to engage the community and advance strategic goals. This role also involves developing and implementing marketing and advertising plans to support various programs and initiatives in partnership with leadership.

Social Media and Marketing Manager at Humane Society for Southwest Washington

Vancouver, Washington, United States - Full Time

Experience Required
Minimum 5 year(s)

Animal Care & Transport Specialist at Humane Society for Southwest Washington

Longview, Washington, United States - Full Time

Buyer at San Gabriel Valley Habitat For Humanity

Monrovia, California, United States - Full Time

Experience Required
Minimum 2 year(s)

Dispatcher & Customer Service Representative at Indian River County Habitat For Humanity

Vero Beach, Florida, United States - Full Time

Architect at Habitat for Humanity Tampa Bay Gulfside

Clearwater, Florida, United States - Full Time

Experience Required
Minimum 2 year(s)

Construction Manager at Habitat for Humanity Tampa Bay Gulfside

Brooksville, Florida, United States - Full Time

Experience Required
Minimum 5 year(s)

Vice President of Programs at Habitat for Humanity Tampa Bay Gulfside

Clearwater, Florida, United States - Full Time

Experience Required
Minimum 10 year(s)

Controller at Habitat for Humanity Tampa Bay Gulfside

Clearwater, Florida, United States - Full Time

Experience Required
Minimum 5 year(s)

Facilities Technician II at Humane Society for Southwest Washington

Vancouver, Washington, United States - Full Time

Experience Required
Minimum 5 year(s)

Animal Care Technician at Humane Society for Southwest Washington

Longview, Washington, United States - Full Time

Adoption Counselor at Humane Society for Southwest Washington

Longview, Washington, United States - Full Time

Experience Required
Minimum 2 year(s)

Addetto/a Back Office Commerciale – Supporto Clienti Aziendali at HABITAT FOR HUMANITY OF METRO DENVER INC

Catania, Sicily, Italy - Full Time

Skills Needed
Problem Solving, Attention To Detail, Basic Computer Skills, Interpersonal Skills, Teamwork, Customer Contact

Addetto/a gestione del personale - Ufficio risorse umane at HABITAT FOR HUMANITY OF METRO DENVER INC

Misterbianco, Sicily, Italy - Full Time

Addetto/a Commerciale Junior - Relazione Clienti e Supporto Vendite at HABITAT FOR HUMANITY OF METRO DENVER INC

Nicolosi, Sicily, Italy - Full Time

Skills Needed
Communication, Interpersonal Skills, Teamwork, Goal Oriented, Microsoft Office, Email, Crm, Customer Relations, Sales Support, Reporting, Client Documentation

Assistente commerciale – settore benessere e prodotti healthy at HABITAT FOR HUMANITY OF METRO DENVER INC

Acireale, Sicily, Italy - Full Time

Skills Needed
Communication, Customer Management, Sales Support, Appointment Scheduling, Follow Up, Digital Tools, Teamwork, Organization, Public Relations

Part - Time Tool Lending Library Coordinator - Euclid ReStore at GREATER DES MOINES HABITAT FOR HUMANITY

Des Moines, Iowa, United States - Full Time

Skills Needed
Customer Service, Tool Maintenance, Record Keeping, Outreach, Safety Checks, Repair, Communication, Organization, Volunteer Supervision, Material Creation

Homeownership Program Support Specialist at Habitat for Humanity Tampa Bay Gulfside

Clearwater, Florida, United States - Full Time

Experience Required
Minimum 2 year(s)

Residential Construction Site Superintendent- Float at Habitat for Humanity of Dane County Inc.

Madison, Wisconsin, United States - Full Time

Experience Required
Minimum 2 year(s)

Admissions Specialist at Humane Society for Southwest Washington

Vancouver, Washington, United States - Full Time

Experience Required
Minimum 2 year(s)

Addetto/a Assistenza Clienti - Addetto/a all'informazione at HABITAT FOR HUMANITY OF METRO DENVER INC

Acireale, Sicily, Italy - Full Time

Skills Needed
Communication Skills, Problem Solving, Customer Interaction, Organizational Skills, Reliability, Basic It Knowledge

Specialization
Candidates should have a high school diploma and excellent communication and relational skills. An aptitude for problem-solving and basic knowledge of IT tools is also required.