Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada"s most iconic and trusted companies? We’re 100 years young and we need you!!

JOB SUMMARY

As a member of the store"s Management team, the General Manager is responsible and accountable for improving efficiency and increasing departmental results while managing the company"s overall operations. Reporting to the Associate Dealer, the role requires to meet the Associate Dealer"s performance expectations in terms of sales growth, retail execution, customer experience and profitability.

REQUIREMENTS / SKILLS

• A minimum of 5 years of experience of retail execution and operations in a senior management role
• Excellent knowledge and understanding of retail and financial principles
• Excellent knowledge of market trends and competition in the retail and automotive service industry
• Ability to understand and operate point of sale equipment and inventory computer systems
• Ability to plan, organize, communicate, delegate and follow up team"s activities and projects
• Entrepreneurial, results-oriented and team-oriented
• Strong communication and organizational skills.
• Ability to find solutions to problems, adapt and cope with challenging situations and make difficult decisions
• Ability to work shifts (days, evenings, week-ends and holidays)
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Strong computer skills
• Ability to work in a fast-paced environment
• College or University degree (asset)
  Diploma / Certificat

• Foster a culture that values excellent customer experience.
• Achieve sales goals, productivity and customer service targets set by the Associate Dealer.
• Plan and manage work and projects in all areas of the store.
• Train, assist, coach, encourage, motivate, inspire and support the Management Team to meet established objectives and target for sales and profitability in their respective departments.
• Analyze the Management Team"s performance, provide informal and constructive feedback, and recognize achievements and efforts.
• Assist in selecting and orientating new employees and managers.
• Resolve issues and conflicts while ensuring customer satisfaction and employee satisfaction at the highest possible level.
• Develop and implement all store policies and procedures.
• Communicate and ensure compliance with company, store and department policies, as well as health and safety programs and regulations.
• Ensure that there is a training structure and that professional development strategies are implemented within the store.
• Build and maintain rapport with internal and external customers or vendors as required.
• Develop community relations in order to build and enhance the image of Canadian Tire.
• Help with the store opening and closing responsibilities.