JOB SUMMARY

Functions as person in charge of Mo’s Golden Pretzel’s store in the absence of, or as directed by, the Manager or Assistant Manager, for the duration of the assigned shift.

QUALIFICATIONS

In addition to the personal traits required of all Mo’s Golden Pretzel’s employees (positive, teachable, outgoing), must display skills or ability to develop skills in leadership, communication, interpersonal relations, and organization. Must possess basic math skills and the ability to operate a calculator, plus be attentive to detail. Must have dependable transportation and be able to be readily contacted by phone.

Depending upon shift assignment and staffing levels, may be required to:

• Perform any or all of the essential duties required of Staff Member (see Staff Member Job Description)
• Direct and coordinate the activities of Staff Members; coordinate breaks.
• In event of call-offs, no-shows, etc., contact Manager or Assistant Manager; as directed, contact and secure replacements
• Monitor for product quality and adherence to proper operating procedures; correct as needed.
• Monitor customer service and relations; correct as needed
• Address, respond to, and resolve customer needs, questions, complaints, etc., as required
• Assure that all opening and/or closing procedures are performed, including all daily and scheduled, periodic (weekly, monthly, etc.) maintenance and cleaning procedures
• Responsible for store funds during shift
• Accurately run register reports and related functions in accordance with Cash Register Procedures, Cash Opening/Closing Procedures, and Cash Handling Policies
• Receive, check in, and supervise storage of all food items and supplies; transmit related paperwork to Manager
• Assist in the taking of the monthly physical inventory
• If directed by Manager or Assistant Manager, conduct and/or supervise training of new employees
• If directed by Manager or Assistant Manager, evaluate the performance of Staff Members
• Perform all of the essential duties of this position in a safe and effective manner
• Perform other duties as directed by the Manager or Assistant Manage

ESSENTIAL DUTIES

Depending upon shift assignment and staffing levels, may be required to:

• Perform any or all of the essential duties required of Staff Member (see Staff Member Job Description)
• Direct and coordinate the activities of Staff Members; coordinate breaks.
• In event of call-offs, no-shows, etc., contact Manager or Assistant Manager; as directed, contact and secure replacements
• Monitor for product quality and adherence to proper operating procedures; correct as needed.
• Monitor customer service and relations; correct as needed
• Address, respond to, and resolve customer needs, questions, complaints, etc., as required
• Assure that all opening and/or closing procedures are performed, including all daily and scheduled, periodic (weekly, monthly, etc.) maintenance and cleaning procedures
• Responsible for store funds during shift
• Accurately run register reports and related functions in accordance with Cash Register Procedures, Cash Opening/Closing Procedures, and Cash Handling Policies
• Receive, check in, and supervise storage of all food items and supplies; transmit related paperwork to Manager
• Assist in the taking of the monthly physical inventory
• If directed by Manager or Assistant Manager, conduct and/or supervise training of new employees
• If directed by Manager or Assistant Manager, evaluate the performance of Staff Members
• Perform all of the essential duties of this position in a safe and effective manner
• Perform other duties as directed by the Manager or Assistant Manager

SUPERVISORY RESPONSIBILITIES

In the absence of, or as directed by the Manager or Assistant Manager, the Assistant Manager is responsible for the supervision of all Staff Members for the duration of the shift.