COMPANY DESCRIPTION

The Sr. Manager, Logistics & Customer Service is responsible for the supply chain from the service partners to the end customers on a national basis while providing the customers one single point of contact for all topics concerning finished goods and/or visibility items. In this role you will plan and manage the logistic capacities and related resources required for these material flows with full visibility and traceability of product distribution. You will pro-actively engage key customers, in conjunction with the sales organization, to establish and maintain best in class customer collaboration programs that requires knowledge of customer’s strategies in areas of forecasting, ordering processes, stock levels in the trade and/or customer profitability management. You will regularly review logistical network based on business development to ensure planned sales can be executed without constraints. You will lead, develop and maintain a top-quality Logistics & Customer Service Team.

QUALIFICATIONS

Minimum 5 years’ experience in Operations, Planning, Logistics and Customer Service disciplines in a multinational environment.
Deep understanding of the logistics market and its players with the ability to effectively leverage previous work experience in managing multiple logistics providers.
Self-motivated individual who can manage direct reports and foster individual performance.
Strong negotiation skills with the ability to manage both internal and external stakeholders.
Strong project management skills with full appreciation of the ‘big picture’, without losing sight of the detail and with the commitment to deliver quality results.
Strong team player; driven, ambitious whilst ‘inclusive’ in approach.
Process oriented with a holistic view of processes and experience in change management projects.
Relationship builder with excellent communication and interpersonal skills.
Solution, Quality and Service oriented.
Proven ability to run analysis from multiple sources, providing reliable and valuable outputs.
An entrepreneurial “can do” attitude facilitated by continuous improvement and application of appropriate “best practices”.
Good skills in all MS products (Excel, Word, Power Point) is a must, Access is a plus.
Knowledge of SAP R/3, SAP APO and BI is a plus.
Bilingual skills (English and French) is a plus.
Bachelor’s Degree in Business, Finance, Supply Chain Management, Operations, Engineering, or related field.

Please refer the Job description for details