WHAT WE OFFER

We offer competitive health benefits, wellness and healthcare spending accounts, and a holiday package that includes the week between Christmas and New Year’s off. You’ll also be getting in as we grow so growth opportunities abound if you exhibit the knowledge, expertise, and passion to grow with the organization.
This is a temporary position (18 months), working out of our impeccably designed and furnished office. You’ll mostly work from 9am to 5pm, Monday to Friday, with irregular or extended hours as projects demand.

ABOUT US

Contemporary Office Interiors (COI) is a privately-owned MillerKnoll Certified Dealer, DIRTT Certified Construction Partner, Architectural Walls and Commercial Flooring provider. We have offices in Vancouver, Edmonton, Winnipeg, Toronto and a head office in Calgary. We prioritize people, productivity and value to create more than a place to work— we create a space to succeed.
We’re proud of our half-century legacy as a company. Our talented people have brought us to where we are today. COI is and has been honoured to have a passionate team that’s committed to creating exceptional spaces that inspire you to be your best.
We believe in the power of diversity and the power of teamwork. We need both collaboration and individual responsibility to organize effectively around our customer’s problems.
Please apply directly to this posting. We thank all candidates for their interest; however, only those selected for an interview will be contacted

THE ROLE

We believe in the power of diversity and the power of teamwork. We need both collaborative and individual responsibility to organize effectively around our customer’s problems.
Reporting into the General Manager - VP of Sales, this role – Account Manager – is responsible for creatively growing existing accounts, finding new leads and business accounts. The goal is to develop relationships with key influencers and decision makers to the point you feel like you are a part of their team.
The role requires someone who has a professional background managing complex sales and competing priorities.
The successful candidate will be responsible for Opportunity Generation, Project & Work Order Management, Sales Order Management, Organizational Interfaces, Sales Support & Administration, Quotation Management, Order Preparation and relationship management through serving of customer accounts.

The successful candidate will be responsible for the following:

• Passionately hunt new business opportunities growing your funnel by connecting with your wide network of A&D, CRE, GC’s and Project Managers.
• Act as the single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account and is responsible for account team’s performance.
• Provides timely response to customer’s requests for products, services and/or information.
• Maintain comprehensive understanding of customer’s needs, corporate goals, business practices and satisfaction/performance criteria proposing ways to enhance their space.
• Responsible for all client relations and on-going relationships with client personnel, and client third parties (contractors, A&D firms, etc.)
• Oversee all customer projects and work orders; directs dealer team for implementation of customer orders and service requests.
• Review work plans, schedules and logistics established for customer’s major projects.
• Oversee work of all team members, including designers, project managers, installation managers, customer representatives/project coordinators, installation crews, etc.
• Develop plans and product specifications either on own or through work with the design department; produces detailed, accurate and professional looking quotes through own effort or in conjunction with dealership personnel (designers, project managers, etc.) and present these to the customer in a timely manner.
• Work with service departments to develop service contracts to present to customer when complex services are sold (design, for instance) or for major projects (installation, design, project management)
• Ensure a responsible close of sale by obtaining signed sales orders (and terms & conditions, if appropriate), client purchase orders and deposits as required.
• Stay involved throughout sale implementation to ensure that any bottlenecks or changes in scope are identified and resolved, and that both customer and dealership are satisfied.
• Prepares documents for RFP, RFQ, bids and tenders.
• Ensure documentation standards are maintained on all account activities with a customer first service level following processes and procedures.
• Work cooperatively with team members to achieve annual sales goals and business objectives.
• Update weekly sales forecasts for pipeline review along with account plans for growth.
• Specify product, pricing, product research, sourcing new products and technical order information including custom requirements. Initiates the service quote requests for deliveries of small and major orders.
• Work with manufacturers to obtain lead times, contracts, discounts and pricing for order quotes.
• Communicate with clients regarding pricing and lead times.
• Work with manufacturers regarding changes to orders regarding product specification.
• Provide administrative support to ensure accuracy of orders and a positive customer experience as needed