POSITION SUMMARY:

This position is suited to mature, detail oriented, self-directed individuals with a flair for customer service and the ability to diplomatically manage customer expectations. Reporting to the studio owners and management, this position implements The DeGazon Music schedules and:

• Manage reception duties, including promptly answering phones, emails, and providing information on DeGazon Music services and teachers.
• Deliver exceptional customer service, hosting trial lessons, enrolling students, and providing administrative support.
• Maintain and manage teacher schedules across three locations.
• Follow operational policies and procedures while upholding a professional appearance and demeanor.

SUMMARY OF EXPERIENCE:

• 1–2 years of administrative or customer service experience preferred, ideally in education, retail, or hospitality.
• Strong organizational and communication skills to manage a fast-paced, family-oriented environment.
• No music school or teaching experience required; basic music knowledge a plus.

REQUIREMENTS:

Exemplary customer service and multitasking skills; focused and detail-oriented;
comfort with technology and registration systems; experience interacting with children; strong problem-solving and interpersonal abilities; friendly and adaptable personality.
Highly organized; must be punctual, committed to the job and trustworthy; and as is standard for roles involving children - candidate must complete a police background check and a Vulnerable Sector Search.
Must be able to provide 3 references when applying for this position

• Manage reception duties, including answering phones, responding to emails, distributing teacher notices, and providing information to parents about lessons and services.
• Deliver exceptional customer service, enrolling students, setting up family accounts, and processing payments.
• Maintain and manage teacher schedules across three locations.
• Follow operational policies and procedures, ensuring accurate handling of payments and administrative tasks.
• Provide facility tours and explain policies to new and existing clients.
• Conduct follow-up calls and send administrative letters via email and regular mail.
• Maintain daily communication with the School Director and admin team, updating weekly management reports.
• Ensure a welcoming, safe, and tidy environment, including reception, teaching rooms, kitchenette, and washrooms.