about us: battleface is building a humanity-focused travel insurance company to bring people and the world together. For too long, travel insurance has centered on the company and not the traveler. We’re changing that by connecting people with customized coverage at the right price, exactly when and where they need it.
Robin Assist is the global assistance and claims partner behind the scenes supporting not only battleface but also a wide range of insurers, brokers, and managing general agents across the travel insurance industry. From medical emergencies to travel disruptions, Robin Assist delivers 24/7 claims handling, assistance coordination, and tech-driven solutions that combine efficiency with a human-first approach. By working across the industry, Robin Assist helps raise the standard for how travelers are supported worldwide.
about the role: join Robin Assist as a Claims Adjuster and help travelers through some of their toughest days. You’ll investigate and resolve travel medical claims with speed, empathy, and accuracy. Using our tech-enabled claims gateway, you’ll streamline workflows, cut down paperwork, and keep all parties informed, while ensuring adherence to underwriting, regulatory, and policy guidelines.
This role is about more than just claims, it’s about being a trusted partner for travelers when they need support most.

• Investigate, evaluate, and resolve travel medical claims end-to-end
• Adjudicate benefits per policy terms and statutory/provincial requirements
• Reprice and process invoices through cost-containment networks
• Maintain clear, timely updates to customers, providers, and partners on claim status
• Document thoroughly in the claims system and ensure complete, high-quality files
• Assess the need for medical management and escalate appropriately
• Process bills in accordance with statutory requirements and internal controls
• Identify potential fraud/waste/abuse and collaborate with investigative team.
• Deliver excellent written and verbal customer communication throughout the claim lifecycle
• Perform additional responsibilities as needed to support the team and our customers