Are you fluent in both Dutch and English, with strong supervisory skills and a knack for problem-solving? Are you available to work overnight/early morning shifts from 3 AM to 11 AM EST?
Adecco is currently hiring a skilled and experienced Bilingual (Dutch/English) Team Leader to work for our client, who is a world-leading class action administration firm. This is a remote job opportunity to work from anywhere in Canada!
Our client is searching for someone to assist with strong ability and experience to work in a virtual environment, and efficient in communication. The successful candidates will be offered the opportunity to expand their skill set with supervisory related experience, coaching, and mentoring and the ability to provide strategic insight into adherence to policy and procedures.
If you’re fluent in both Dutch and English, adept at problem-solving, and thrive on building positive team environment, we’d love to hear from you!

REQUIREMENTS:

• Must be legally eligible to work in Canada
• Must be Bilingual - Dutch/English in both verbal and written communication
• Applicants must be available to work an overnight/early morning shift, starting at 3 AM and concluding at 11 AM
• High school diploma at minimum with a university degree and/or college diploma considered an asset
• Minimum of 3-5 years Customer Service experience
• Must have excellent organizational skills
• Excellent computing skills
• Ability to multi-task and have a strong attention to detail
• Ability to supervise a team of individuals with different skill levels and enable them to achieve performance and quality standards
• Ability to display initiative and offer solutions to enhance team’s performance
• Ability to handle personnel issues with professionalism and maturity
• Ability to work in a fast-paced, extremely customer-focused contact center
• Understand what it takes to deliver an exceptional experience
• Must be self-motivated and demonstrate strong business decision-making skills
  Apply now to this Bilingual (Dutch/English) Team Leader job for immediate employment consideration and an Adecco Recruiter will be in touch with you soon, if you qualify for this role!
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• Lead, mentor and coach teams to exceptional performance
• Supervise an assigned team of contact centre agents to achieve Brand identified targets
• Ensure that all customer expectations are exceeded
• Create a fun, friendly, and approachable team environment
• Provide recruiting support
• Conduct Performance Reviews
• Manage the daily operations of a contact center team
• Handle escalated customer calls
• Conduct recurring meetings with leadership on continuous improvement so that tools are available to provide the appropriate reports, statistics, and monitor logistics that will aid in serving the claimants and achieve both Contact Centre key performance indicators
• Be an early warning system by focusing attention on customer complaints, and reporting data