ABOUT LEGORA

Legora is the world’s first truly collaborative AI for lawyers. The platform is embedded in thousands of lawyers’ everyday life in nearly 20 countries by over 250 clients, helping them work more efficiently, accurately, and focus on high-impact, strategic work.
With offices in New York, London and Stockholm, we are on a mission to empower exceptional lawyers by unleashing their expertise. Our team of product builders and lawyers ship fast and innovate - with our users and clients.
But we are not stopping here, new features, new territories and most importantly; New clients. That is hopefully where you come in.

ABOUT THE ROLE

The way legal work gets done is changing - and Customer Success is at the heart of that transformation. We’re looking for an experienced, thoughtful Account Director with a demonstrated commercial record to join our growing team in London and help drive how the world’s top law firms, PSPs and corporates adopt, scale, and succeed with Legora.
This is a hands-on role for someone who knows how to build deep client relationships from end users to exec-level, deliver real value fast, and act as a trusted advisor throughout the customer journey, while being comfortable owning/leading commercial conversations with Legora’s largest logos. You’ll work closely with new and existing clients to ensure they are onboarded smoothly, supported effectively, and continually discovering new ways to unlock value with next generation of AI and our platform.

WHAT YOU’LL DO

You’ll be the face of Legora for our strategic clients post-sale - guiding them from onboarding through adoption, expansion, and renewal. Specifically, you will:

Be a strategic advisor understanding client goals, uncovering new use cases, and helping teams realize maximum value.

• Own the relationship for all strategic clients within the UK (accounts that are/have the potential to generate 7 to 8 figures ARR. You will own the global adoption of Legora and will spend a lot of time in our client offices.
• Acting as the lead negotiator, you will secure both the renewal and upsell opportunities for the account, continuously navigating competitive scenarios while leading cooperation with internal teams such as product, leadership, engineering.
• Lead onboarding and ongoing implementation, ensuring clients are set up for success from day one.
• Proactively drive product adoption and usage through structured enablement, daily/weekly check-ins, and tailored success plans.