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Product Support Representative III at UKG
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Hcm Application Support, Root Cause Analysis, Troubleshooting, Case Management, Sla Management, Payroll Systems, Time & Labor Systems, Hr Systems, Cross Functional Collaboration, Technical Documentation, Customer Communication, Analytical Problem Solving
Specialization
Requires 3+ years of HCM support experience or 4-5 years of L2/L3 enterprise application support experience. Must possess strong analytical skills and the flexibility to work rotational evening shifts in a hybrid office setting.
Experience Required
Minimum 2 year(s)
Product Support Representative II at UKG
Pune, maharashtra, India - Full Time
Skills Needed
Customer Support, Technical Troubleshooting, Analytical Skills, Problem Solving, Communication Skills, Hcm Domain Knowledge, Us Payroll, Time & Labor, Hr Systems, Root Cause Analysis, Kpi Management, Customer Experience
Specialization
Requires strong communication skills, technical curiosity, and a results-driven mindset. Preferred experience includes 0-2 years of hands-on work with US Payroll or HR systems.
Sr Product Support Representative at UKG
Pune, maharashtra, India - Full Time
Skills Needed
Technical Troubleshooting, Customer Service, Case Management, Escalation Management, Ukg Ready, Payroll Support, Human Resources Support, Time And Labor Support, Mentoring, Cross Functional Collaboration, Knowledge Base Documentation, Problem Solving
Specialization
Requires 4+ years of experience in technical support or customer service with advanced troubleshooting skills. A bachelor's degree and experience with HCM, Payroll, or UKG products are preferred.
Experience Required
Minimum 2 year(s)
Product Support Representative II at UKG
Pune, maharashtra, India - Full Time
Skills Needed
Technical Troubleshooting, Payroll Processing, Hr Systems, Tax Experience, Case Management, Sql Scripting, Ms Sql, Salesforce, Customer Service, Hcm Saas, Problem Solving, Interpersonal Communication, Mentoring, Product Enablement, Data Analysis, Technical Support
Specialization
Requires 4+ years of experience in technical support within the HCM SaaS sector with extensive payroll and HR knowledge. A bachelor's degree and certifications like CPP or FPC are highly preferred.
Experience Required
Minimum 2 year(s)
Analista Senior de Última Milla - Mercado Envíos at Mercado Libre
Bogota, Capital District, RAP (Especial) Central, Colombia - Full Time
Skills Needed
Last Mile Logistics, Demand Planning, Capacity Planning, Sql, Bigquery, Python, Tableau, Power Bi, Data Modeling, Fleet Sizing, Kpi Monitoring, Agile Methodologies, Project Management, Stakeholder Communication, Logistics Optimization, Resource Allocation
Specialization
Requires a degree in Industrial Engineering, Administration, or related fields with experience in last-mile logistics and demand planning. Proficiency in data analysis tools such as SQL, Python, and BI platforms is essential.
Experience Required
Minimum 5 year(s)
Machine Operator I - 1st & 2nd Shift at Maker's Pride Talent Acquisition Team
Wilmington, Ohio, United States - Full Time
Skills Needed
Machine Operation, Troubleshooting, Preventative Maintenance, Gmp, Osha, Haccp, Basic Math, Documentation, Quality Control, Equipment Cleaning, Team Motivation, Standard Operating Procedures
Specialization
Requires a high school diploma or GED, or equivalent experience, along with basic mathematical proficiency. Candidates must be able to handle physical demands including lifting up to 50 pounds and working in a loud, industrial environment.
Auxiliar de Entrega - Afirmativa PCD Jales at Coca-Cola FEMSA
Jales, São Paulo, Brazil - Full Time
Skills Needed
Product Delivery, Inventory Checking, Loading And Unloading, Customer Service, Vehicle Maneuvering Support, Logistics Documentation
Specialization
Requires a completed high school education. The position is an affirmative action role specifically for people with disabilities (PCD).
ALTERNANCE - Chargé de communication externe - F/H at STMicroelectronics
Paris, Ile-de-France, France - Full Time
Skills Needed
External Communication, Multichannel Content Production, Press Review, Social Media Monitoring, Kpi Tracking, Data Analysis, English Fluency, Microsoft Office, Corporate Communication, Reporting
Specialization
Candidates must be pursuing a Master's degree in communication or a related field and be fluent in English. Proficiency in office tools is required, while social media analysis skills are considered a plus.
Agent de propreté - 06h 14h du lundi au vendredi F/H at Abc net
Rennes, Brittany, France - Full Time
Skills Needed
Cleaning, Maintenance, Glass Cleaning, Equipment Preparation, Reporting Anomalies, Facility Maintenance
Specialization
The candidate must be able to perform cleaning tasks and follow a set schedule from Monday to Friday. The position is open to individuals with disabilities.
Agent polyvalent en travaux exceptionnels F/H at Abc net
Rennes, Brittany, France - Full Time
Skills Needed
Cleaning, Maintenance, Window Cleaning, Carpet Shampooing, Waste Removal, Equipment Preparation, Dusting, Facility Maintenance
Specialization
The candidate should be capable of performing various specialized cleaning tasks and maintaining professional premises. The position is open to individuals with disabilities.
Beauty Advisor - Part Time at sephora.com
Greenwich, Connecticut, United States - Full Time
Skills Needed
Customer Service, Product Recommendations, Beauty Consultations, Sales, Inventory Management, Merchandising, Communication, Interpersonal Skills, Trend Analysis, Teamwork
Specialization
Requires previous experience in retail, hospitality, or client-focused environments with a passion for beauty trends. Must have excellent communication skills and the physical ability to lift up to 50 pounds.
Beauty Advisor - Flex at sephora.com
Greenwich, Connecticut, United States - Full Time
Skills Needed
Customer Service, Product Recommendations, Beauty Consultations, Sales, Inventory Management, Merchandising, Interpersonal Communication, Trend Analysis, Teamwork, Client Relationship Development
Specialization
Requires previous experience in retail, hospitality, or client-focused environments with a passion for beauty trends. Must possess excellent communication skills and the physical ability to lift up to 50 pounds.
Operations Leader - Full Time at sephora.com
Kissimmee, Florida, United States - Full Time
Skills Needed
Inventory Management, Visual Merchandising, Team Leadership, Coaching, Order Fulfillment, Problem Solving, Time Management, Interpersonal Communication, Retail Operations, Performance Metrics
Specialization
Requires a minimum of 2 years of leadership experience in retail operations or hospitality. Candidates must possess strong organizational skills and the physical ability to lift up to 50 pounds.
Experience Required
Minimum 2 year(s)
Agent polyvalent Travaux Exceptionnels (CDD) F/H at Abc net
Saint-Jacques-de-la-Lande, Brittany, France - Full Time
Skills Needed
Equipment Preparation, Premises Cleaning, Dusting, Window Cleaning, Housing Restoration, Parking Vacuuming, Carpet Shampooing, Waste Removal, Reporting Anomalies
Specialization
The candidate must be able to perform various specialized cleaning tasks and maintain equipment. The position is open to people with disabilities.
Agent de service entretien courant (CDD) F/H at Abc net
Saint-Jacques-de-la-Lande, Brittany, France - Full Time
Skills Needed
Cleaning, Facility Maintenance, Window Cleaning, Equipment Preparation, Reporting Anomalies, Industrial Cleaning
Specialization
The candidate must be able to perform general cleaning and maintenance tasks. The position is open to individuals with disabilities.
Field Service Engineer 2 at Lam Research
Tainan, , Taiwan - Full Time
Skills Needed
Electro Mechanical Systems, Electronic Systems, Analytical Problem Solving, Troubleshooting, Diagnostics, Electrical Schematics, Mechanical Schematics, Clean Room Operations, Customer Support, Installation, Maintenance, Repair, Microsoft Office Suite, English Communication
Specialization
Requires a Bachelor's degree in Electronics or Engineering with 2+ years of experience, or an advanced degree. Must be able to interpret technical schematics, work in a clean room environment, and travel frequently.
Experience Required
Minimum 2 year(s)
Autism Behavior Technician (RBT) BPI Aurora at Behavioral Perspective Inc
Aurora, Illinois, United States - Full Time
Skills Needed
Applied Behavior Analysis, One On One Therapy, Behavior Management, Client Advocacy, Communication Skills, Physical Agility, Patient Care, Social Interaction Training
Specialization
Requires a high school diploma, reliable transportation, and the ability to pass multiple background checks. Candidates must be physically capable of lifting 50 lbs and responding to physical aggression.
Autism Behavior Technician (RBT) BPI Austin at Behavioral Perspective Inc
Austin, Texas, United States - Full Time
Skills Needed
Applied Behavior Analysis, One On One Therapy, Behavior Management, Client Advocacy, Communication Skills, Physical Agility, Patient Care, Social Interaction Training
Specialization
Requires a high school diploma, reliable transportation, and a clear criminal background check. Candidates must be physically capable of lifting 50 lbs and responding to physical aggression.
Board Certified Behavior Analyst - Oswego Clinic at Behavioral Perspective Inc
Oswego, Illinois, United States - Full Time
Skills Needed
Clinical Supervision, Behavior Intervention Planning, Functional Behavior Assessments, Data Analysis, Case Management, Caregiver Training, Hipaa Compliance, Google Workspace, Central Reach, Communication Skills, Patient Assessment, Interdisciplinary Collaboration
Specialization
Candidates must hold a Master's degree in Applied Behavior Analysis or a related field and an active BCBA certification. Physical agility is required to manage clients in various settings, including the ability to lift up to 50 lbs.
Experience Required
Minimum 2 year(s)
Board Certified Behavior Analyst - Crystal Lake at Behavioral Perspective Inc
Crystal Lake, Illinois, United States - Full Time
Skills Needed
Clinical Supervision, Behavior Intervention Planning, Functional Behavior Assessments, Data Analysis, Case Management, Caregiver Training, Hipaa Compliance, Google Workspace, Central Reach, Communication Skills, Client Assessment, 1:1 Therapy, Record Keeping, Interdisciplinary Collaboration, Crisis Management, Ethical Guidelines
Specialization
Candidates must hold a Master's degree in Applied Behavior Analysis or a related field and possess an active BCBA certification and license. Physical agility is required to manage clients in various settings, along with proficiency in Central Reach and Google Workspace.
Experience Required
Minimum 2 year(s)
Product Support Representative III at UKG
Noida, Uttar Pradesh, India -
Full Time

Start Date

Immediate

Expiry Date

28 Aug, 26

Salary

0.0

Posted On

30 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

HCM Application Support, Root Cause Analysis, Troubleshooting, Case Management, SLA Management, Payroll Systems, Time & Labor Systems, HR Systems, Cross-functional Collaboration, Technical Documentation, Customer Communication, Analytical Problem Solving

Industry

Software Development

Description
Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. Role Overview We are looking for a highly analytical and customer-focused Product Support Representative (S3) to manage complex Level 2 support cases within a structured, tiered environment. This role requires strong troubleshooting capability, ownership mindset, and the ability to independently investigate and resolve cross-functional system issues. Candidates with HCM experience (US Payroll, Time & Labor, HR systems) are preferred. However, experienced L2/L3 enterprise application support professionals with strong root cause analysis skills and willingness to learn HCM are encouraged to apply. Primary Responsibilities 1. Advanced Case Ownership Independently manage and resolve complex Level 2 (L2) support cases. Take end-to-end ownership of issues from investigation through resolution. Communicate clearly, confidently, and professionally with customers via voice and written channels. 2. Structured Troubleshooting & Root Cause Analysis Apply systematic troubleshooting methodologies, including hypothesis testing and process of elimination. Perform root cause analysis to identify whether issues are data-related, configuration-related, integration-related, or user-driven. Minimize unnecessary escalations through thorough investigation and logical analysis. 3. HCM & Cross-System Analysis Analyze and validate issues related to Payroll, Time & Labor, HR data, and Benefits modules. Understand interdependencies between employee data, time calculations, payroll processing, and deductions. Provide clear explanations and guidance to customers based on findings. 4. Collaboration & Continuous Improvement Partner with cross-functional teams for resolution of complex or product-related concerns. Document troubleshooting steps, findings, and resolutions clearly and accurately. Contribute to knowledge sharing and process improvement initiatives within the team. Required Qualifications 3+ years of hands-on experience in HCM application support (Payroll, Time & Labor, HR preferred), OR 4–5 years of experience in a tiered L2/L3 enterprise application support environment with demonstrated expertise in complex troubleshooting and root cause analysis. Strong analytical and problem-solving skills with the ability to independently investigate issues. Experience working in an SLA-driven support environment. Excellent verbal and written communication skills. Work Model & Shift Requirements Flexible to work in rotational evening shifts with start times of 6:30 PM and 8:30 PM, based on business requirements. Ability to work in a hybrid model (minimum 3 days in office), with flexibility to support 5 days in-office during peak operational cycles or as organizational needs evolve. Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com
Responsibilities
Manage and resolve complex Level 2 support cases for HCM systems, ensuring end-to-end ownership from investigation to resolution. Perform root cause analysis to identify data, configuration, or integration issues while collaborating with cross-functional teams.
Product Support Representative III at UKG
Noida, Uttar Pradesh, India - Full Time
Skills Needed
Hcm Application Support, Root Cause Analysis, Troubleshooting, Case Management, Sla Management, Payroll Systems, Time & Labor Systems, Hr Systems, Cross Functional Collaboration, Technical Documentation, Customer Communication, Analytical Problem Solving
Specialization
Requires 3+ years of HCM support experience or 4-5 years of L2/L3 enterprise application support experience. Must possess strong analytical skills and the flexibility to work rotational evening shifts in a hybrid office setting.
Experience Required
Minimum 2 year(s)
Product Support Representative II at UKG
Pune, maharashtra, India - Full Time
Skills Needed
Customer Support, Technical Troubleshooting, Analytical Skills, Problem Solving, Communication Skills, Hcm Domain Knowledge, Us Payroll, Time & Labor, Hr Systems, Root Cause Analysis, Kpi Management, Customer Experience
Specialization
Requires strong communication skills, technical curiosity, and a results-driven mindset. Preferred experience includes 0-2 years of hands-on work with US Payroll or HR systems.
Sr Product Support Representative at UKG
Pune, maharashtra, India - Full Time
Skills Needed
Technical Troubleshooting, Customer Service, Case Management, Escalation Management, Ukg Ready, Payroll Support, Human Resources Support, Time And Labor Support, Mentoring, Cross Functional Collaboration, Knowledge Base Documentation, Problem Solving
Specialization
Requires 4+ years of experience in technical support or customer service with advanced troubleshooting skills. A bachelor's degree and experience with HCM, Payroll, or UKG products are preferred.
Experience Required
Minimum 2 year(s)
Product Support Representative II at UKG
Pune, maharashtra, India - Full Time
Skills Needed
Technical Troubleshooting, Payroll Processing, Hr Systems, Tax Experience, Case Management, Sql Scripting, Ms Sql, Salesforce, Customer Service, Hcm Saas, Problem Solving, Interpersonal Communication, Mentoring, Product Enablement, Data Analysis, Technical Support
Specialization
Requires 4+ years of experience in technical support within the HCM SaaS sector with extensive payroll and HR knowledge. A bachelor's degree and certifications like CPP or FPC are highly preferred.
Experience Required
Minimum 2 year(s)
Analista Senior de Última Milla - Mercado Envíos at Mercado Libre
Bogota, Capital District, RAP (Especial) Central, Colombia - Full Time
Skills Needed
Last Mile Logistics, Demand Planning, Capacity Planning, Sql, Bigquery, Python, Tableau, Power Bi, Data Modeling, Fleet Sizing, Kpi Monitoring, Agile Methodologies, Project Management, Stakeholder Communication, Logistics Optimization, Resource Allocation
Specialization
Requires a degree in Industrial Engineering, Administration, or related fields with experience in last-mile logistics and demand planning. Proficiency in data analysis tools such as SQL, Python, and BI platforms is essential.
Experience Required
Minimum 5 year(s)
Machine Operator I - 1st & 2nd Shift at Maker's Pride Talent Acquisition Team
Wilmington, Ohio, United States - Full Time
Skills Needed
Machine Operation, Troubleshooting, Preventative Maintenance, Gmp, Osha, Haccp, Basic Math, Documentation, Quality Control, Equipment Cleaning, Team Motivation, Standard Operating Procedures
Specialization
Requires a high school diploma or GED, or equivalent experience, along with basic mathematical proficiency. Candidates must be able to handle physical demands including lifting up to 50 pounds and working in a loud, industrial environment.
Auxiliar de Entrega - Afirmativa PCD Jales at Coca-Cola FEMSA
Jales, São Paulo, Brazil - Full Time
Skills Needed
Product Delivery, Inventory Checking, Loading And Unloading, Customer Service, Vehicle Maneuvering Support, Logistics Documentation
Specialization
Requires a completed high school education. The position is an affirmative action role specifically for people with disabilities (PCD).
ALTERNANCE - Chargé de communication externe - F/H at STMicroelectronics
Paris, Ile-de-France, France - Full Time
Skills Needed
External Communication, Multichannel Content Production, Press Review, Social Media Monitoring, Kpi Tracking, Data Analysis, English Fluency, Microsoft Office, Corporate Communication, Reporting
Specialization
Candidates must be pursuing a Master's degree in communication or a related field and be fluent in English. Proficiency in office tools is required, while social media analysis skills are considered a plus.
Agent de propreté - 06h 14h du lundi au vendredi F/H at Abc net
Rennes, Brittany, France - Full Time
Skills Needed
Cleaning, Maintenance, Glass Cleaning, Equipment Preparation, Reporting Anomalies, Facility Maintenance
Specialization
The candidate must be able to perform cleaning tasks and follow a set schedule from Monday to Friday. The position is open to individuals with disabilities.
Agent polyvalent en travaux exceptionnels F/H at Abc net
Rennes, Brittany, France - Full Time
Skills Needed
Cleaning, Maintenance, Window Cleaning, Carpet Shampooing, Waste Removal, Equipment Preparation, Dusting, Facility Maintenance
Specialization
The candidate should be capable of performing various specialized cleaning tasks and maintaining professional premises. The position is open to individuals with disabilities.
Beauty Advisor - Part Time at sephora.com
Greenwich, Connecticut, United States - Full Time
Skills Needed
Customer Service, Product Recommendations, Beauty Consultations, Sales, Inventory Management, Merchandising, Communication, Interpersonal Skills, Trend Analysis, Teamwork
Specialization
Requires previous experience in retail, hospitality, or client-focused environments with a passion for beauty trends. Must have excellent communication skills and the physical ability to lift up to 50 pounds.
Beauty Advisor - Flex at sephora.com
Greenwich, Connecticut, United States - Full Time
Skills Needed
Customer Service, Product Recommendations, Beauty Consultations, Sales, Inventory Management, Merchandising, Interpersonal Communication, Trend Analysis, Teamwork, Client Relationship Development
Specialization
Requires previous experience in retail, hospitality, or client-focused environments with a passion for beauty trends. Must possess excellent communication skills and the physical ability to lift up to 50 pounds.
Operations Leader - Full Time at sephora.com
Kissimmee, Florida, United States - Full Time
Skills Needed
Inventory Management, Visual Merchandising, Team Leadership, Coaching, Order Fulfillment, Problem Solving, Time Management, Interpersonal Communication, Retail Operations, Performance Metrics
Specialization
Requires a minimum of 2 years of leadership experience in retail operations or hospitality. Candidates must possess strong organizational skills and the physical ability to lift up to 50 pounds.
Experience Required
Minimum 2 year(s)
Agent polyvalent Travaux Exceptionnels (CDD) F/H at Abc net
Saint-Jacques-de-la-Lande, Brittany, France - Full Time
Skills Needed
Equipment Preparation, Premises Cleaning, Dusting, Window Cleaning, Housing Restoration, Parking Vacuuming, Carpet Shampooing, Waste Removal, Reporting Anomalies
Specialization
The candidate must be able to perform various specialized cleaning tasks and maintain equipment. The position is open to people with disabilities.
Agent de service entretien courant (CDD) F/H at Abc net
Saint-Jacques-de-la-Lande, Brittany, France - Full Time
Skills Needed
Cleaning, Facility Maintenance, Window Cleaning, Equipment Preparation, Reporting Anomalies, Industrial Cleaning
Specialization
The candidate must be able to perform general cleaning and maintenance tasks. The position is open to individuals with disabilities.
Field Service Engineer 2 at Lam Research
Tainan, , Taiwan - Full Time
Skills Needed
Electro Mechanical Systems, Electronic Systems, Analytical Problem Solving, Troubleshooting, Diagnostics, Electrical Schematics, Mechanical Schematics, Clean Room Operations, Customer Support, Installation, Maintenance, Repair, Microsoft Office Suite, English Communication
Specialization
Requires a Bachelor's degree in Electronics or Engineering with 2+ years of experience, or an advanced degree. Must be able to interpret technical schematics, work in a clean room environment, and travel frequently.
Experience Required
Minimum 2 year(s)
Autism Behavior Technician (RBT) BPI Aurora at Behavioral Perspective Inc
Aurora, Illinois, United States - Full Time
Skills Needed
Applied Behavior Analysis, One On One Therapy, Behavior Management, Client Advocacy, Communication Skills, Physical Agility, Patient Care, Social Interaction Training
Specialization
Requires a high school diploma, reliable transportation, and the ability to pass multiple background checks. Candidates must be physically capable of lifting 50 lbs and responding to physical aggression.
Autism Behavior Technician (RBT) BPI Austin at Behavioral Perspective Inc
Austin, Texas, United States - Full Time
Skills Needed
Applied Behavior Analysis, One On One Therapy, Behavior Management, Client Advocacy, Communication Skills, Physical Agility, Patient Care, Social Interaction Training
Specialization
Requires a high school diploma, reliable transportation, and a clear criminal background check. Candidates must be physically capable of lifting 50 lbs and responding to physical aggression.
Board Certified Behavior Analyst - Oswego Clinic at Behavioral Perspective Inc
Oswego, Illinois, United States - Full Time
Skills Needed
Clinical Supervision, Behavior Intervention Planning, Functional Behavior Assessments, Data Analysis, Case Management, Caregiver Training, Hipaa Compliance, Google Workspace, Central Reach, Communication Skills, Patient Assessment, Interdisciplinary Collaboration
Specialization
Candidates must hold a Master's degree in Applied Behavior Analysis or a related field and an active BCBA certification. Physical agility is required to manage clients in various settings, including the ability to lift up to 50 lbs.
Experience Required
Minimum 2 year(s)
Board Certified Behavior Analyst - Crystal Lake at Behavioral Perspective Inc
Crystal Lake, Illinois, United States - Full Time
Skills Needed
Clinical Supervision, Behavior Intervention Planning, Functional Behavior Assessments, Data Analysis, Case Management, Caregiver Training, Hipaa Compliance, Google Workspace, Central Reach, Communication Skills, Client Assessment, 1:1 Therapy, Record Keeping, Interdisciplinary Collaboration, Crisis Management, Ethical Guidelines
Specialization
Candidates must hold a Master's degree in Applied Behavior Analysis or a related field and possess an active BCBA certification and license. Physical agility is required to manage clients in various settings, along with proficiency in Central Reach and Google Workspace.
Experience Required
Minimum 2 year(s)