JOB INTRODUCTION

Pinnacle Group are looking for a proactive and detail orientated Assistant Property Manager to support the day-to-day operations of a high end residential development. In this role you will be responsible for managing and supervising estate-based personnel, ensure the site is safe and well maintained, service charges are collected and leaseholder enquiries are responded to in a timely manner.
You will be joining our Residential Property Management team based in Nine Elms, Battersea. The Residential Property Management team oversees large, complex residential developments on behalf Institutional Investors, Developers and Residents’ Management Companies, providing comprehensive leasehold and block management services.
The ideal candidate will have a background in block and property management ideally within a high end residential setting, be highly organised detail-oriented and able to prioritise tasks effectively in a fast-paced environment. You will be experienced with lease administration, service charge budgets and building operations. This full-time role is based at Nine Elms, Battersea, and offers a hybrid working pattern of 2-3 days on site depending on business needs.

WHO WE ARE

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

WHO WE’RE LOOKING FOR

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• Daily monitoring of Fixfo and contractor management, instruct contractors for repair & PPM works and, alongside the Property Manager, verify contractor works are completed to specification.
• Register/process claims with insurance company/assessor/broker (if demised ensure claimant is providing with insurance details).
• Obtain quotes to make good and obtain approval from the insurer to proceed with works.
• Provide reports/updates to stakeholders as required.
• Weekly uploads to ARK, site updates and useful resident information.
• Daily monitoring and responding to enquires in the site mailboxes (phone, face-to-face, & ARK messages), highlighting anything high level to the Property Manager.
• Assisting the Property Manager with service charge activities, assisting in creating and agreeing annual service charge budgets with the client and issuing to leaseholders.
• Block management activities including quarterly site inspections, resident engagement activities and assist with health and safety audits.
• Assisting in arranging all service and maintenance visits and discharge any resulting actions.

Key requirements:

• Good Communication (written/oral) & inter-personal skills.
• Results oriented.
• Attention to detail.
• Property/block management experience.
• Ability to travel to other locations as needed.
• Office 365 especially MS Word, Excel and PowerPoint.
• Health and Safety legislation (Desirable).
• Assistant management qualification (e.g. ATPI Desirable).

Key responsibilities:

• Daily monitoring of Fixfo and contractor management, instruct contractors for repair & PPM works and, alongside the Property Manager, verify contractor works are completed to specification.
• Register/process claims with insurance company/assessor/broker (if demised ensure claimant is providing with insurance details).
• Obtain quotes to make good and obtain approval from the insurer to proceed with works.
• Provide reports/updates to stakeholders as required.
• Weekly uploads to ARK, site updates and useful resident information.
• Daily monitoring and responding to enquires in the site mailboxes (phone, face-to-face, & ARK messages), highlighting anything high level to the Property Manager.
• Assisting the Property Manager with service charge activities, assisting in creating and agreeing annual service charge budgets with the client and issuing to leaseholders.
• Block management activities including quarterly site inspections, resident engagement activities and assist with health and safety audits.
• Assisting in arranging all service and maintenance visits and discharge any resulting actions

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plan