THE OPPORTUNITY

The Senior Student Experience and Progress Coordinator will be responsible for the delivery of best practice student and academic services to the Faculty of Arts students and staff. You will also contribute to the planning and operational committees by providing specialist advice and training.
The Senior Student Experience and Progress Coordinator reports to the Manager, Student Support and Engagement, and provides expert advice to senior academic staff, and to relevant committees and planning groups on student experience matters. The position also provides hands on support and expertise in the areas of orientation and transition, student development, academic progress, student grievances and misconduct and provides solutions to more complex student related issues and concerns.
The successful candidate will undertake research, data analysis and management in areas of service or administrative specialisation, including regular business reporting whilst coordinating a work environment of continuous review and improvement of business.
To thrive in this position, you will have demonstrated experience in high-level program administration and service provision, including project management skills and a focus on customer service excellence; you will also have highly developed planning and organisational skills, with experience establishing priorities, implementing improvements and meeting deadlines.
If this sounds like a position that suits your current career focus, we look forward to hearing from you.
This role is a full-time position; however, flexible working arrangements may be negotiated.
At Monash University, we are committed to being a Child Safe organisation. This position at the University will require the incumbent to hold a valid Working with Children Check.
Your application must address the selection criteria. Please refer to “How to apply for Monash Jobs”.

POSITION DESCRIPTION

Senior Student Experience and Progress Coordinator