To be an active member of a team of systems support staff who will provide frontline training and support to users of EPR systems and other patient and non-patient related systems in response to service requirement, and to respond in a professional and customer focused manner. This will include analysing situations information and resolve a range of problems consisting of computer system errors and applications problems. To assist in the day to day management of user accounts and ensuring that there is a consistent approach across customer organizations. To contribute to the creation of system training materials in line with Trust standards.
Ensuring all materials are up to date with regard to changes in software, local NHS policies and Government / Department of Health guidelines and that version control is updated and maintained. To contribute in the continual reviewing of the EPR training courses to ensure the content is complete and up to date. To actively maintain knowledge of systems through continuous proactive learning. To assist in the planning for up-coming training sessions ensuring appropriate materials are developed using a consistent approach across the Trust.
Effective use of training tools and project methodologies. To support the Systems Development team and provide administrative support where necessary including arranging meetings, taking minutes and attending meetings. To assist with setting up venues, booking sessions and ensuring that courseware / system information is up to date and available when required. To assist in developing a flexible range of training material to support clinicians and related administration support.
To participate in providing frontline training and support to users of which will include providing advice and technical support over the telephone or in person and explaining solutions which may be complicated to the user in a clear manner. To participate where required in local user groups and attend professional meetings or relevant conferences in order to provide additional information / development for the service. The post holder will work on own initiative to provide solutions and exceptionally refer matters to the Senior Systems Development Officer. Participate in the creation of system training materials in line with Trust standards, ensuring all materials are up to date with regard to changes in software, local NHS policies and Government / Department of Health guidelines and that version control is updated and maintained.
To assist, under direction, the Clinical Change Managers in the design and implementation of EPR system templates to support the Trusts business requirements. Standardise and implement a consistent use of codes via the templates. To assist, under direction, in the testing and adaptation of relevant patient and nonpatient related systems. To work with clinical services in preparation for the go-live of EPR systems or other patient and non-patient related systems, following the documentation in the roll out plan, which will include post go live requirements.
To take responsibility for the safe use of IT systems and equipment by those attending training sessions

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